Indian Oil Corporation [IOC] Complaints & Reviews

MISMANAGEMENT OF LPG WAITING LIST WHILE DELIVERY OF LPG.
NON GIVING/MAINTAINING OF COMPLAINT/SUGGESTION REGISTER.
NON DISCLOSURE OF WAITING LIST NUMBER UPTO WHICH THE DELIVERY WAS MADE.
ARROGANT REPLIES TO OUR QUERIES
THE ADDRESS OF THE AUTHORITIES FOR RECEIPT OF COMPLAINTS ARE NOT PROMINENTLY FURNISHED (MENTIONED IN A DOOR WHICH IS PARTIALLY CLOSED BY THE DOOR.
LPG DELIVERED TO THE AGENCY PREFERRED PERSONS DISREGARDNG THE WAITING LIST.

A man named parmar(surname) of Shree Nrusinh Krupa Gas Agency, Akota Vadodara did not issue gas to us. He misbehaved with my mother and told to bring ration card which takes a lot of time. He did not give any notice and was taking undue advantage of his position. Ration card was not available to common man here till now and it was for low income group. That gas agency man should accept other I.D. Proof. What should I do now. To whom should I approach. Please provide me the Consumer Care's Number of IOC of Vadodara Range

New Connection Required
Sir,

I am from Hyderabad, i live with my family and i was cooking with kerosene stove. but due to inconvenience of kerosene, i want to take new LPG connection tell me what to do and where to go for new LPG Connection.

Thanks
B P Patro
[protected]
Dilsukhnagar
Hyderabad

We have one indane connection, which is in my father's name. I wanted to transfer it from Orissa to Bangalore.
When i contacted Bnagalore Indane Gas agency, Executive said your father present require for this transfer.
where as my father health condition bad and unable to walk properlly, how it is possible for him to come ?

Request to pls address this issue on priority basis.

Rgds,

I have been a customer of indane gas since the year 2001. Being a PSU employee i have been tranferred all over india and now i am in chennai. M/s Prasanna Gas agencies, Korattur, Chennai have denied giving connection on transfer voucher stating that ration card is mandatory for gas connection.

I am in projects dept. in Oil Industry and am transferred frequently and is impossible to obtain ration card fulfilling formalities of every state governments.

I understand from the authorities that in these cases as mine there is grace period of 3 months for obtaining a Ration card/ NOC from civil supplies dept.

These gas agencies hidding the facts are harassing consumers while offering cylinders at a higher rates.

After several pressures and after giving undertaking to submit NOC they have given me connection with two cylinders(C.No:29303) but now they are denying for refilling. People receiving the booking show their least concern about customers and most of the time calls are disconnected with out any information.

I wish somebody initiate to educate and advice the M/s Prassanna gas agencies not to harass consumers for no reason.

sir,
maneesha gas, near deepmala hospital, chaupla road, bareilly APNE AGENCY SE CYLINDERS KI BLACKMARKETING KAR RAHE HAIN. INHONE HAMEN EK CYLINDER BLACK MAIN 500/- MAIN DIYA HAI. HAMARE GHAR MAIN PICHLE 18 DINO SE COOKING GAS KHATM HO CHUKI HAI AUR 07/08/2008 KI GAS KI BOOKING KARI HUI ABHI TAK DELIVER NAHI HUI HAI. COMPLAINT KARANE PER KEHTE HAIN KI ABHI 15 DIN AUR LAG JAYENGE. IS TARAH SE KAI AUR BHI CUSTOMERS HAIN JO KI PARESHAAN HAIN. YEH SARA KAM AGENCY KE SHOWROOM PER BAITHI HUI MADAM KARATI HAIN.SO PLEASE HELP US TO RESOLVE MY PROBLEM.

I am the user of Indane LPF gas cylinder(Consumer no.12372) through Subh Laxmi Agencies-Shakarpur. I have booked Gas on 20.08.2008 and Delivery boy bring the cylinder on 21.08.2008 around 4.30 pm. He has hanover the cylinder and taken the empty cyclinder while checking the cyclinder we have observed that cyclinder was in lekage condition and we have asked them to replace the same. He has taken the cylinder for replacement but he has taken...

Dear Sir,

I registered a gas cylinder on 25th July 2008 at V.S Gas Agency, Mohindergarh, which is not delivered till now. (21st August, 2008)
On telephone they say gas has been sent from there store and this is delivery man's mistake. Delivery man says that they (V.S Gas Agency ) did not give any gas registered to me.


Registration No. is: V13355
Booking No. is: 631

Vipin Goyal
S/o Sh Vinod Kumar Goyal
Satnali Mandi
Mohindergarh
Haryana

The Venkat Sai Agency - Indane Gas distributors are teh worst in terms of teh service offered by them.
They neither pick up teh phone, nor do deliver the cylinder on time.
Never befor e15 days.

Sir,

we have booked refil on 13-08-08 @ Rajesh Gas Ajency, Madhavaram, chennai. phone[protected] and our LPG Reg. no is RG - 9526.

But they say its not booked because on that day compter is not working. it already 12 days . there is no LPG in our home. Please help us.

Regards
venkatesan - [protected]

R/Sir,
I am the customer of ( ELA GAS AGENCY V.DS.MARKET
SEC- 93 NOIDA ) . Sir my consumer no is 9761 . thre four days ago i recived the lpg filled cylinder 14/08/08 as weight (16.3 /14.2 ) when i did weight of that cylinder the weight of cylinder only 26 Kg. then i complained in agency they assured me replaced other cylinder against that cylinder but no action taken by agency against or no replaced cylinder by agency stiil 20/08/08. so you are reqested to look the matter and do needfull.

Thanks.

SUNIL SINGH
291-B SK-2 SECTOR - 93 NOIDA
G.B.NAGAR
UTTAR PRADESH

From :Consumer No. 3505, National Indane Services, Opp. Premier Ground, N. Kalamassery, Code : 4986232, Ph.[protected]

I have booked for LPG cylinder on 30/06/2008 with booking No. 4538. Till date (ie. 20/08/2008), cylinder has not been supplied even after several times remindings. Vehicles/persons coming with cylinders in front of my house several times simply skipping/hiding. It is strongly suspected that they are selling my cylinders in 'black'. An early enquiry and action against the said agency is requested for.
20/08/2008
M.P.Eldhose

Consumer No:38523

Name:Sanjay Gupta, 195, Ram Vihar, Delhi-110092

Agency:Shivnika Enterprises, Vivek Vihar

Problem:Impossible to get telephone.Gets busy for whole day.If by chance rings, no body picksup.Regular Problem.How can we get booked cylinder.We need to leave office/send somebody to book in person.Is it fair.

Booked Though:Mobile Service(No.1260)

Details:Booking No.7 dated 01-08-08 and 10 dated 18-08-08

Status:Not delivered till date

Not finding any contact no. on IOL web site.Things are under update at their site.

Please take necessary action

Dear Sir,

Pls. see my below note to Indian Oil, regarding the unavailability of new connections. I am also sending a similar note to HP and BPCL, as their distributors have also refused to accept a new LPG connection request, saying no new connections are being issued.

Could I request you to look into this and let me know if it is indeed true that no new connections are being issued.

Thank You
Sameer
----- Original Message -----

From: "Sameer B"
To: [protected]@core.nic.in
Subject: New LPG Connection
Date: Tue, 19 Aug 2008 06:49:14 -0500


Dear Sir/Madam,

I have just visited Nath Traders, your authorised distributor in South Delhi for a new connection. I was told that NO NEW connection is being issued and they have no idea when they will be allowed to issue new connections.

On looking through your website www.corecentre.org I see the following:
"New LPG Connections are now Available on Demand across the countryNew LPG Connections are now Available on Demand across the country"

May I request you to pls. clarify whether this ban on new connections is official, unofficial or at the discretion of your distributors. Also, let me know when you expect new connections to be made available.

Thank You
Sameer Bansal
[protected]
I am also forwarding this email to the "India Consumer Complaints Forum"

SIR,
I had booked a cyllinder with M/S Surya Gas Agency, B.A.Bazar, Topkhana, Meerut Cantt Phone No:[protected] on 29/07/2008. My consumer number is S/21792. Till date, the same is not delivered to me. When I went to the agency to enquire about it, the staff had used very bad language against me.I have never got home delivery of gas since I got the connection.Everytime I have to go to godown myself and have to go several times for the gas cylinder delivery.The staff is involved in black marketing of cylinders.Only people who pay more money get the gas and others go back.AIso the gas is booked after21 days of previous delivery and then after 21 days from the godown (That is also not certain).I request you to please look into the issue.
Mrs Poonam
Mobile no-[protected]
Date-19/08/2008

Respected Sir,


I booked my gas cylinder for refilling last 1 month but not deliverd my home timely.I called many to indane gas agency but not proper support for this matter.Please do the needful for this matter.It's details are as under.

Agency Name :- Goldan Gas
Address :- Palam Vihar Shopping Center
Gurgaon-122001, Haryana
Ph.No. :[protected], 4075729
Email :- [protected]@yahoo.com
Cutomer Name :- Jatin Patel
Cutomer ID :- 14969
Booking No. & Date :- 8851, 22/07/08

Regards,

Jatin Patel
Cell :- [protected]

Respected sir
We are using the indane lpg gas from 03sept2004 in vellore. by the the distributers of loganathan indane distributers.their area off code985, distributers code05985101, destination code15800.we are 7 no s working in a sony service centre. we are stayed bachuler only, and each person from separate distric place so we are using the gas for self cooking. and we were paid additional amount for getting the connection for without ration card when the time of getting connection.and they are supplied the gas without demand and now we are call to bookig the gas -they spoke to me only the ration card holders only elgible for booking the gas, and other is not elgible for supply the gas. so kindly concider our problem for without any demand to supply the LPG GAS... thanking you.
yours obediently
G.Manivannan

for booking of phones, when called phones are not attended...

This is complaint against Avi Petroleum (License No. 369/05)

Problem : Avi Petroleum Dealer fill the X Premium Oil in Swift car (Vehicle Details : UA 08 J 1888) along with water on August 06, 2008 at Valsad
Bill & payment details are enclosed with this mail.

Dealer Details : Avi Petroleum, Near Char Rasta, Bihlad, Dist. Valsad

License No. 369/05

Due to this my car is got stuck on highway & spend Rs 15000 for extracting the oil, servicing & inject new engine oil along with fuel filter oil.
It created very big problem (delay in join / mental tension) as I am going to join Philips & going to New Delhi from Mumbai.
In spite of this even they don’t share the complaint book

They were misbehaving with me also.

Plz do the needful for treating shamlessly with the customer & destroying the IOC image.

With Kind Regards
Sachin Srivastava

i have booked cylinder on 05th august 2008againest consumer nomber KG12271 through 1260 . my booking no was 19. till date i am waiting for supply. morover the agency ( Kandhari Gas sect-2, rohini) people dont pick up the phones given on their slip 65155303 and 27519710.
Sorry to say, when i tried IOC Customer service cell no [protected] found it not existing and HELLO INDANE no [protected] out of reach.
concluding that no body cares for customer care and service. pleas check.

Thanks
Atul Singhal
[protected]