Indian Oil Corporation [IOC] Complaints & Reviews

Yogesh Gupta — Gas Delivery

I have booked a cylinder on 31.12.2007 at Swatanter Gas Service, Ambala Cantt, Haryana. The company has not delivered the cylinder till date. Everyday they are asking that it will be delivered in a day or two. But now yesterday they ask that it will be delivered after more 15 days. What will we do.

Yogesh Gupta
[protected]

I have booked the gas on[protected]. At that time agency person has accepted to deliver in 10 days. But today i enquired for delivery he is telling that it will take more 5 days and he is blaming the customer to cancel the booking. Is this the way to handle the customer care?

The way the person responding to the customer is mannersless/rudly.


Reference Agency Name : Brundavan Gas Agency, BHEL, Hyderabad (Booking ID No. 32437)

Ph of Brundavan Gas Agency:[protected].

Dear sir, My consumer no.22791,
Through out the day the phones of the Reshmi Gas agency distributor phones will be engaged and also while ringing they will not take the phone calls then how can we book the cylinders.I left to office at 7.30am and back to residence at 8.00pm after travelling 60kms to & fro to the office. Every month i should take the leave for the booking itself and also the refilled cylinder will recieve after 10 to 15 days is this is the way to satisfy the custumor.Please kindly help in this regard.

Dear IOCL,

I own a Honda City ZX MH-02-AY-8337. I filled regular petrol on 28/05/2008
from Pump No. 13 of M/s Taximen's Services Ltd., Opp. BEST Depot, Gokuldham,
Goregaon (East), Mumbai - 400 063, Phones:[protected],[protected]cash memo
no. 484665(?)). The petrol pump was either faulty or tampered. This is
because, (1) I always fill the tank fully to calculate my average mileage.
This time, the pump dispensed 42.51 litre of petrol for 358.7 kms driven
from last filling. This is unusual as I get approx. 11.5 kms/litre. (2)
My tank capacity as given by the manufacturer is 42 litres. I also has
approx. 1/8 tank full. So, how can the dealer put 42.51 litre?

When I argued with the dealer, he brought a measure and filled 5 litres
of petrol and tried to prove that the pump had no problem. But I do not
know whether the measure was 5 litres measure, whether there was a way
to start and stop tampering, etc.

I feel cheated and will go to all lengths to see that the dealer is booked.

If you do not take any action against this dealer, he will cheat many and
bring down India Oil’s reputation and market share.

If you do book the dealer and make adequate publicity, this will help you
project a better image to the public and help deter other dealers from
operating such practices.

I need your initiative and help to book the culprit and suspend their dealership.
Please keep updating me about the progress of this case.

I am waiting to hear from you soon.

Thanks and best regards.

Ravindra Tulsyan

HI

I AM THE PRIYA MALIK, MANAGEMENT TRAINEE IN MOHALI, 2-JAN -2009 WHEN I WAS COME FROM KURUKSHETA TO OWN MY HOUSE CHANDIGARD.I FILLED THE PETROL FROM AMAN PETROL PUMP, I THIK THIS PETROL PUMP AFTER AMBALA CANTT(HARYANA) BEFORE ZIRAKPUR .I FILLED THE PETROL IN CAR ZEN, A SMALL WHO IS WORKING THERE IS THE PERHAPS THAT PERSON NAME IS RAVI OR RAJIV I DONT KNOW HE IS MISBEHAVE WITH ME, WHEN I CALL ASK CUSTOMER COMPLAINT BOOK HE WAS NOT BRING FOR ME AND CALL ME FILL THE PETROL AND GO FROM HERE.HE IS VERY RUDILY BEHAVE WITH ME.

I AM JUST INFORM YOU THAT IF YOUR COMPANY EMPLOYED THIS TYPE OF PERSON APPOINT THEN THE VERY NAGATIVE EFFECT ON YOUR COMPANY GOODWILL DUE TO THIS KIND OF PEPOLE.

I WANT TAKE STRICK ACTION AGAIST HIM.


PRIYA MALIK

CHANDIGARD
(PUNJAB)

DEAR SIR,
I HAVE REASON TO AGREE WITH THE COMPLAINANT BECAUSE I HAVE MY SELF MANY TIMES BEEN CHEATED BY A PETROL PUMP OF YOUR COMPANY SITUATED AT SHALLA TENGH SRINAGAR KASHMIR. THE BOYS THEREAT ARE IN THE HABIT OF HIDING THE METER FROM THE VIEW OF CLIENT THIS WAY OR THAT, IN SUCH MANNER THAT THE CLIENT IS NOT ABLE TO SEE WHETHER THE METER HAS BEEN BROUGHT TO ZERO OR NOT. IN CASE OF ENSUING CONFUSION THEY ARGUE. LAST TIME I KEPT MY NERVE AND ARGUED STRONGLY AND CRIED ABOUT THE ANOMALY BECAUSE I WAS SURE THAT I WAS CHEATED OF 0.75 OF OIL. OUT OF GUILT THEY AGREED AND FILLED THE TANK WITH 0.75. PLEASE SEE TO AS I HAVE HEARD THAT THEY ARE IN THE HABIT DOING IT WITH EVERY CUSTOMER AND LATER SHARE THE BOOTY AMONG THEMSELVES.

Hi Ravindra,

These petrol pump is a cheat. Last 2 times they started filling petrol for me before showing zero. by the time I saw zero on the meter which was a bit far the meterer was already ahead of Rs.200. Yesterday night I went to fill again and kept a close eye. They did the similar drill with the guy behind me. They started filling petrol from 200 and his car was far behind so he couldnt see the readings. I quickly informed the car behind and then we registered a complaint in their complaint book. Dont think much will come out of it. This is routine with them and the only thing we can do is be more attentive.. It also may have to do with our cars..I have a Honda City as well and the guy filling behind was also a Honda City.. Unless our doors are locked they can open the fuel closet.. I can support out if there is any intiative.. I have already posted on FB just so that my friends are aware

sorry forgot to mention.. I m speaking specifically of taxi mens petrol pump in gokuldham

Same thing happend to me also in one petrol bunk IOC in Venkatanarayana Road near Mother Care in T Nagar. I asked them to load petrol for Rs 500 and then they loaded only for Rs 100. Then they stopped. I told i asked for 500, then he started from 100 to 400 and said initially 100 + now 400 = 500. But the beauty is he did not reset back to 0. So 100 Rs of petrol is lost. Initially i noticed but i thought it was my mistake, and drove for 10 mins and say my meter that did not show right reading that usually show. I drove back to them and complained this and all of the guys including the manager knows the fraud and they said some crap problem and fill me 100 rs petrol immediatly. All the petrol bunk are fraud. People have to be very aware of these fraud not top get cheated.

Another problem I face with the same bunk is that whenever I ask them to fill the tank and if the meter reading is say 100.01 paise, they will charge Rs.101. Also they charge Rs.13.00 for 60 ml oil, everytime, whereas the printed price is Rs.12...So everytime I end up giving them Rs.2 extra. When asked, the bunk manager says that everywhere its like that only.
On an average, I need to fill up petrol in my bike, every alternate day, therefore I am losing Rs.30 every month.

Hi,

Thanks for giving your valuable & extensive support to us.I have transfer my connection from Jhargram ( Kshudiram Enterprises, Jhargram, West Bengal, Indane gas distributor) to Medinipore, West Bengal, having consumer no:- 15657. I have visited several time & contacted many times to the nearest Indane station but they are saying they have not yet getting confirmation from Jhargram. I can't understand the reason of delay while everything is on place.
Please look into this so that we can keep the same faith on Indane.

Thanks & Regards,
Tushar Patra

Indane Gas — DELIVERY & RATE PROBLEM

PADMAVATHI GAS AGENCY
76,GANDHI ROAD
SRIPERUMANDUR - 602105

DISTRIBUTOR'S CODE: 5568470


In above mentioned indane gas distributor as they are give the home type cylinder to us the bill rate is Rs.316.45 but they receive Rs.350 from us.And the can't take any action for based on our compliant.
They did not deliver the product correct date & correct location

RECENTLY I BOOKED A GAS CYLINDER THROUGH ONLINE GAS BOOKING AND BY PHONE BOTH OF BOOKING WAS NO.2 DATED 27 MARCH 2010, ON[protected], I HAD GONE AT BOOKING CENTER BUT THERE WAS NO BOOKING OF MINE, SO I GOT A NEW BOOKING. AND THERE WAS ONE WEEK LATE DELIVERY AND REFILL PRICE WAS CHARGED Rs. 310.35 . PLEASE TELL ME THAT I PAID THE CORRECT AMOUNT OF COMPANY PRICE.
consumer no. RF04181

Indane Gas — BOOKING & DELIVERY PROBLEM

My Indane Gas service provider at Meerut is " Vijyant Gas Service". It is very difficult to book the gas through phone(4 nos) as the agency does not picup the calls and also after booking delevery is made after one week with long followup during the week every time.

plz do the needful to make booking easier through phone.

V.K.Mauriya
Sr.Engineer(Civil)

INDANE GAS /PADMAVATHI GAS AGENCIES — Not delivering Properly

Dear Sir ,
Cust no :09952
cust Name: B.saraswathi
Booked Date :31/08/10
Agency Name: padthmavathy gas agenceis
I have booked my cylinder on 31/08/10 but still i have not received the cylinder, The are charging 400 Rs for a cylinder but they are delvering to home.

with regards
B.senthil
[protected]

Indane Gas — Booking & Delivery Problems

With due respect to Indane Company, I Shree Debojyoti Chowdhury Consumer Number :-SS12760, booked my gas on 28th May 2011 over the phone number:-[protected], time:- 09:55AM, reference number:- 205662, cash memo number:- 6945, which showed delivered on date:-31st May 2011, time:- 12:23PM, sender number : 54411, which I didn't receive till date, again I booked on 02nd June 2011 time:- 12:23PM, with reference number:- 206743, which also I didn't receive till date, I called up to Distributor Som Service, they told there are no bookings to this consumer number, how is it possible, I don't have any idea about the poor services.

Thanks with real pain....
Debojyoti Chowdhury

I am facing problem with Maruti gas agency, Manjalpur Vadodara, Gujarat, regarding delay in supply of Lpg cylinders.

My consumer no is 14586. I have booked my cylinder on 03rd of Oct. 2007, but still I am unable to get it. Every time when I go to the shop or call them they give the answer it will reach today, but still i am not getting it.Since Last 12 days I am reminding them.Please kindly take action regarding this.
Now we are in big trouble as we have only one connection with one cylinder.
Due to this i am also facing problem with family.

Harshad Mungra

Dear Sir/Madam,
Delay in delivery of Refilling Cylinder
I am facing problem with Sri Lakshmi Narayana Gas Agency -Walajabad,Kanchipuram Dist Code:984146 Distinction Code:16246.

My consumer no is 6408. I have booked my cylinder on 28th of Oct. 2007, but still I am unable to get it. Every time when I go to the shop or call them they are not giving a proper reply.The Staffs in the agency were also not behaving properly to the customers.This issue has been taken to the notice of Mr.Anbarasu-Properitior of that Agency but in vain we still didnt get the replacement of Cylinder.

Eventhough we have 2 Cylinders one will be always empty and they are telling that they will be giving or taking the request only after 21 days of delivery of the cylinder,which will have no impact in having 2 cylinders ...

Please kindly take action regarding this.

Thanks & Regards,

L.Purushothaman.
[protected]

Ulp — No supply of ulp in bathinda

All dealers in our city bhatinda are not selling ulp instead selling xtra premium petrol saying that there is no supply o[censored]lp please explain

The dealers in our city bhatinda are not selling ulp and selling only xtra premium petrol saying that there is no supply o[censored]lp please explain

Dear Sir,
I have got the TV (6752972 DATED 14.04.10)from kalka gas agency pinjore -HR
But requested to GEM gas agency KHARAR -PB.
according to gas agency dealer no regulter is aviable .
so that he is not providing the cylider & regulator.
28 cases are pending for reguletor.
Please look in to the matter & solve this issue as earlier possible.
With regards,
kk gupta.
CELL NO. [protected]

sir,
I Mr. Duryodhan Sahoo, resident of Dighalo, district Puri, Orissa.
I have applied for TB connection at Puja Indane gas agency, Konark on 13-03-10.
please give me a connection as early as possible because I donot have any gas tank for cooking i am facing a lot of problems
agency always asked me to give me a gas load tank in the next week since 13.03.2010
I want to know that they are selling the tanks in black in other markets so always displayed me that tank sort in this month
thanking you
The distance from my home to Indane gas agency is 25 KM.
Duryodhan Sahoo
Dighalo, Gop, Puri
Mob.- [protected]

Consumer number : 24969, We had booked Gas on 2nd May 2008 and when we did not receive the gas even after 20 days, we enquired, they said they have cancelled the earlier booking and booked again on 22nd May. On what basis they can cancel the booking, Is there no rule to stop this non-sense . Or Is their any official action that can be taken on these people ? I am not sure if "Indane people" will actually look into the complaints and try to resolve. When try to call and ask why they did so, they but the phone.

Address of distributor is :
Sudheendra indane gas agency
#36/2 2nd main mestrappa building,
HBR layout bangalore-560043

Phone number of agency are 25434221, 25436995

There has not been a single instance in 10 yrs since I am registered with them that they have delivered the gas on time. Everytime they ask to collect it personally. If you talk to them over phone they start shouting and ask vague questions.

I am really amazed at their attitude towards work and their laid back ways.

i want a new connection

Dear Sir/Mam,

Parul Gas Service Burari New Delhi-84

I'm applying new gas connection since 5 months ago but still we have not received now gas connection.
1st when we have applying now connection on date 8-jan after that we have come to ur office 5 times but all time different comment given to ur agency member's.
They said to me make the affidavit and submit here after letter issue to u and then new connection issue to u.
When we coming there to submit affidavit ur agency member not submit that and said to me come with latter.
Still we have not received latter.

Connection Apply Name of -----Babita Rawat
Address H No- 364, A Block Gali No-6 Kaushik Enclave Burari New Delhi-84


Please do something... Need ur help please
Waiting for ur reply...

Lakshman Rawat
[protected]

Dear Sir/Mam,

Parul Gas Service Burari New Delhi-84

I'm applying new gas connection since 5 months ago but still we have not received now gas connection.
1st when we have applying now connection on date 8-jan after that we have come to ur office 5 times but all time different comment given to ur agency member's.
They said to me make the affidavit and submit here after letter issue to u and then new connection issue to u.
When we coming there to submit affidavit ur agency member not submit that and said to me come with latter.
Still we have not received latter.

Connection Apply Name of -----Babita Rawat
Address H No- 364, A Block Gali No-6 Kaushik Enclave Burari New Delhi-84


Please do something... Need ur help please
Waiting for ur reply...

Lakshman Rawat
[protected]

Indane Gas — Cyllinder not supplied

Sir
I had booked a cyllinder with M/S ARTHI INDANE GAS SERVICES,Trichy.600 023 on 06.01.2010,My consumer No 09582.
Till date, the same is not delivered to me, when i call the agency to enquire about it, there is no response.
I request you to please look in to the issue.

SIR,
Last month on 16.02.2011, I had booked a cyllinder with M/S Shree Darshan Gas Service, 18 Pallav Tower, Pallavpuram, Roorkee Road, Meerut, Uttar Pradesh. My consumer number is 83229. Till date, the same is not delivered to me. When I went to the agency to enquire about it, the staff had used filthy language against me. I request you to please take necessary action.

Indane Gas — Not supply of Cylinder

My consumer No. is ET 222. I have make a call for gas cylinder on 5th August 2011, my serial no. was 206282 by mobile calling service of Indane. The gas cylinder is still not delivered on 19th July 2011. The toll free no. of Indane [protected] is always engaged. How we customer may call for our problem. Regards, Nilam Kumari

Indane Gas — not supply

we booked gas cylender 70 days ago kottarm agencies kanjany thrissur they are very correpeted please a help

my sister who is married wants to book for a gas connection with indane gas. I just want to know whether the ration card is compulsory or not. Because, since we are above poverty line, no ration was being distributed and later since it was not renewed, it lapsed.

Under such circustances, could u kindly suggest some alternative for the ration card and also let me know how long it takes the get a gas connection at koramangala I block after booking. Kindly advise.

I went Venkateshwara Gas Agency at hosur, for new connection but they told now days we are not giving new conncetion like they told, & the same guy told with out ration card we cant give like they told, even they told this answer roughely. what is the realy problem for new connection pls tell us sir,

Again i went Vaisnu gas agency they are asking two type of address proof one identy proof what realy enough for getting the new conncetion pls give guide line

realy the people are making pool us so pls help me.

Thanks & regards
Velu.M

Dear Sir/Madam,

I am working in a Public Sector Organisation, approached Mohan Gas Services (Near BEL Circle, Next To INdial Oil Petrol Pump, Bangalore) to get the New connection. They asked me to produce the ration card. i produced the ration card and asked the connection without stove, since i had the stove of which has provided by INDANE only. (Actually our organisation gave the pigeon stove as a new year stove, which has the feature of automatic lighter once start the operation(lighter is not required) since it is very user friendly i had given the same to my relative, who stays in village & exchanged the stove which they got along with cylinder in the month of april 2008 from Indane gas service provider)

Mohan Gas Agency told that if i purchse Gas cylinder & Stove both from them, they will give the connection within 3 days and no inspection of house or kitchen.
If i want to purchase only cylinder technician will come and ceck the stove, since i had the stove i agrred for the same after 2-3 days he came and saw the stove and said that the stove is from Indane only is good that i have that. later he asked me to show the kitchen, being a bacheolar and living in city like Bangalore, it was embarrasing me to show him the fully pledged kicthen. i am in a rented house where i have two rooms and one bath room, when he asked me i told one room where i using as living room & keeping all i belongings, asper the requirement mentioned in website i need to have a place for cooking ...
( Q. How do I get a new domestic (14.2 kg/5 kg cylinder)Indane connection? Where is my nearest LPG distributor located?
Ans: Indane is available for domestic use in 14.2 Kg capacity cylinders and also in 5 Kg capacity cylinders in select few cities primarily in hilly / rural areas in the country.
New LPG Connections are now Available on Demand across the country. In case you do not have an LPG connection from any of the PSU Oil Companies in your name and you have a separate cooking area in your house you can have an Indane domestic connection in your name)...i told him that i will use that as a kitchen and shown him the table which i will be using to keep the stove on it and cylinder under that to full fill the safety requirement as well as two windows in the room. But i have been refused to get the connection based on the reason of his inspection note that "No kitchen"... i twice went to the agency and explained the situation, but the authorities are under the impression that i have only one room, they are not ready to listen to me & not even offered me a seat to express myself. As a right for information when i asked the same in writing the Madam refused to give in writing didnt give any chance to further conversation again i started brefing ...Suppose i have purchased stove & cylinder there itself no question of Inspection... no matter about kitchen...no matter of being refused by them & unexpected treatment...waste of my time & writing this big mail !!!. Since i am not purchasing stove from them all these cycle of activities, thogh i have the same stove being provided by them... as per the website i fullfill all the requirements and i stress & reiterate that i have to rooms, one wooden table to fulfill the safety requirement...more importantly the INDANE STOVE.

when i requested eventhough they are under bias & decided not give connection, i was told to come on Tuesday to know my final status...of connection...
My appeal to Indane gas is to just go through the mail and atleast make sure that same worst situation will not happen to others in future or advise me to take next step...that what i have to do...

With hoping for the best ...

Raghava HS
[protected]
[protected]