I was authorized by Mr. PRABHA RAMAKRISHNAN, who resides in Malaysia, to take a Indane Gas Connection at his house situated in TC-7/1754-2, UG-140B, ULOOR GARDENs, ULOOR, MEDICAL COLLEGE P.O., TRIVANDRUM 695 011. After producing all the required documents including the authorization letter, an Indane Gas connection was given at his house (Customer No. CG-15147) on 7/12/2006 through your agent, M/s. CAPITAL GAS, Kartika, Chalakkuzhy Road, Pattom Palace P.O., Trivandrum. Since, he is away most of the time, his gas consumption is low and gas cylinder supplied as part of this connection has become empty only recently. I tried to book for a fresh cylinder of gas with Capital Gas today but the agency has refused to take a booking citing that the connection given to Prabha Ramakrishnan has been cancelled as he has not sought a filling within six months. When I told the agency that there is no mention of this six month's clause in the terms and conditions given on the reverse of the Customer registration document, I was told that this is a new rule that has come into force recently. When I asked why these new rules or changes in the terms and conditions were not intimated to the consumer, they said that this is not their responsiblity. However, they informed us to give a letter in person seeking for reconnection. But when I visited the agency for a reconnection with all original documents, I was told that I should have a fresh letter of authorization from Prbha to get a reconnection. I pleaded with the person in charge of the agency that you may verify my signature and identity with your records; but he refused to even take the registration documents that is in his possession or verify my identity with the official identity card I had produced and insisted that I should get a fresh authorization letter for reconnection. This I believe is unfair, and I seek your help in resolving this issue.
In this connection, it may be noted that the agency did not show us any proof of the new rule that the connection gets automatically cancelled if a fresh cylinder is not booked every 6 months or on the requirement of a fresh authorization letter for reconnection. I request you to look into the matter and instruct the agency to take our request for a gas refill and arrange supply a full cylinder without any further delay.
N. Subhash
Aug 14, 2020
Complaint marked as Resolved
we are the customers to indane gas
and our gas agency name is GURUDATTA located in kothapet greenhiss colony, they are giving phone numbers but those phone does not work and the working staff in that agency keep the phones in engage or those phones donot respond
if you want you can enquire in that area
My Name is M. vijaya Lakshmi, My Gas service number is 19854 with the name of M. Lakshmi Narasamma.
Please consider my booking and supply my cylender immediately.
Thanking you
M. Vijayalakshmi
Moblle No: [protected]
My consumer number is : 36858 with the name of Mr.P.Sai baba
Please consider my booking and supply the gas immediately.
Thanking you
P.Sai baba
Cell No: [protected]
Gurudatta Gas Agency — Worst Customer Service
Hi Sir/Mam,I am one of the customers of Indane Gas Agency and the gas agency name is GURUDATTA located in KOTHAPET,GREEN HILLS COLONY. The phone numbers provided by them do not work or they put the phones engaged all the time because I have been trying their phone numbers from past one hour but didn't get through to book the gas cylinder and this is not the first time it happened many times.The staff is not courteous at all and when you ask them any questions they do not care to give an answer. I do not understand why they offer phone bookings when they cant answer the phones in the first place. Every time I have to go all the way to the agency to book the gas cylinder.
It is very ironic to see that after so many complaints against this particular agency still there is no action being taken and if taken why there is no improvement in the way things carried at this location. Please consider my complaint as well as other complaints for this location and take the necessary action.
Cust ID : 4656
Phone Number: 24040325
Also there is fault in the online booking system. Even if we get the booking number via online booking, we need to book the cyllinder mannually as the online booking is just fraud and abuse.
If any lawer is reading this message, please send legal notice to the agency after validating all the complaints given by us, so that the appropriate person attend the court of law.
Please take necessary steps.
Thanks
Lakshmi
likej in gas at H No. 1-7-127 Rd no. 16 Chaitanyapuri, dilsukhnagar, hyderabad
kindly solve the problem plz...
Gas no.429418
vangala.srinath
[protected]
[protected]
Rajesh
Kothapet
Many o[censored]s are facing the same problem
Pls do take the necessary action towards this
BANDARU RAMESH