Indian Oil Corporation [IOC] Complaints & Reviews

sir

i am facing this problem from last 6 months . i booked my cylinder from modern gas service, alwar rajasthan on time and they assured each time that cylinder will be deliver at home on time but it never came home even after 15 days of bookings.
then we go there and take it on the shop itself.
my consumer no is 8782

Dear Manager, We have been customer of your company for decades, and since last 2-3 yrs, the supply dealer for sector 49 chandigarh, is so hopeless, that in this era of internet order, we have to shut off our office and line in cue to book the order, and when it doesnt reach for next fortnight or so, we again have to shut off the office and go and enquire, and get a lowsy answer ...pahunch jayegi...without realising that we have spent already petrol charges worth the amout of cylinder itself by then. Phone lines are all useless, no one picks up the phone, and i[censored] reach after 5 pm like a typical govt office, that useless guy sitting at the office would be listening to his mobile music in loud voice and would say ( office band ho chuka hai, kal aayen, abhi koi booking nahi hogi... Please see some action is taken against this agency. And also let me know if we can book gas onnet..I am an EYE SURGEON working in a reputed hospital, and this is rediculous to find such services in today's world.

Dear Sir/Madam,
This is to bring into your knowledge that my brother applied for a new gas connection in his own name Pradeep Pareek near about one month ago, but when ever he meet the dealer thay said that they will contact him. After few days when he meet again they said that he has to pay Rs. 4500/- for new connection.
they asked that he has to take a gas chulha (stove) with new gas connection constantly, this is companies condition.
Sir i want to know that is it true?
If not then what should i do regarding this, Please guide me in a proper way to get a new gas connection
my address and location of the dealer is as below :-

My address -
Rajendra Pareek
C/o. Pareek Provission Store
Court Road
Suratgarh - 335804
Dist - Sriganganagar (Raj)
[protected]

Dealer Location -

Indane Gas Agency
Opp Rathi Petrol Pump
Suratgarh - 335804
Dist - Sriganganagar (Raj)

Sir,

Im a resident Of Pallathu Road Thammanam PO Cochin, Ernakulam-682032.
I'm a consumer of Indane Gas, & Anand Gas Agency is responsible for supply of cylinder in this area.The agency is not providing proper consumer services.My Consumer No. is 29597- in my fathers name - Krishna Prasad Pillai-Our Booking is neither entertained through Phone as the phone is never received nor directly.Booking is taken after 35 days.
Agency is trying to create short supply & doing black marktg, which is confirmed by their own hawkers.
We were forced to spend 5-6 days without gas many a times.

Pls look into the matter, as recent also they have refused to take the booking

I have booked one gas refill cylinder on[protected] at SIKARWAR GAS AGENCIES, 18, MODEL TOWN, BEHIND IDGAH BUS STAND, AGRA. But since then I have not received any refill cylinder inspite of repeated reminders. Today my gas cylinder has finished and I have to borrow from my neighbour.

It seems that the company (SIKARWAR) is selling the refill cylinder in black market.

Gas Connection no.2406.

Dear Sir,

I, Mr. S. B. Sumant, am a resident of Rajendranagar, Navi Peth, Pune - 411030. I work in M.S.E.T.C.L as a Asst. Engineer.

I have a alto car (MH12-CR-6285) and i filled fuel today morning at the above mentioned petrol pump at Sinhagad Road, Pune - 411030. I filled petrol of Rs. 1000 that is 19.34 ltrs (bill No.: citibank auto card ROC No. 000974, date: 22.04.08, time 11:38:01) . During the process...

Respected Sir,

This is to inform you that Myself Mohan Singh Dhouni R/O B-93 Jeevan Park, Uttam Nagar New Delhi-110059 is dissappointed by the service given by the gas supplier of our area M/S SHYAM SUNDER GAS AGENCY (STAR GAS DISTRIBUTOR) CONTACT NO.25553988/25553990.Whenever we booked aou cylinder we are not able to get it on-time, nobody deleivers at our home we have to go personally to the agence and after taking the receipt we personally go to Godown to get the cylinders.Everytime when we try to book cylinders they didn't pick our phone we have to try whole day but no response from their side.If they are not able to handle or take call of the customers then why the hell they are sitting there.Please take necessary steps to solve this problem.

I hope you oblige my request and solve this as soon as possible.


Thanks & regards,

Mohan Singh Dhouni

I received my cylinder 2 days back and realised that it was leaking. Since that moment i have been trying to call up my supply agency (Dwarka Indane Service, Dwarka, New Delhi) but phones are continuously busy. Even the emergency and the Indane helpline numbers are not being answered.
Once someone did answer on an emergency number but disconnected the call by saying that this doesn't fall under his department. Firstly he was very rude to talk and then if this is not under him then why was his numder given on the slip.
Indane has the worst costumer care and service department.

I am a customer of Gayatri Indane, Bhilai. My customer No. is 2031. The delivery system of this agency is very poor. They have made a strategy to save the home delivery tension. Whenever any customer book a refill they told that the waiting time is +15 days and if he can collect on his own, the refill is available within 1 or 2 days. When customer go to their premises they refuses the CNC and charge the home delivery amount. It seems a planned game to avoid home delivery. My expectation is that either they supply at home within 1 or 2 days or allow CNC rate for self delivery. They even refuses CNC from their godown.

Thanks

I AM AN INDANE CUSTOMER AND MY CUSTOMER NO.31824 WITH M/S. VIKRAN ENTERPRISES, PLOT NO.2, WEST KIDWAI NAGAR, NEW DELHI. THE STAFF OF THE ABOVE DEALER SELDOM ATTENDS THE TELEPHONE CALLS OF CONSUMERS FOR BOOKING OF LPG REFILL. THEY HAVE FOUR TELEPHONE NOS. I.E.[protected], 24108394, 24101445, 24101418. SINCE TODAY MORNING I.E. FROM 10.00 AM ONWARDS, I WAS TRYING THE ABOVE TELEPHONE NOS., BUT THEY NEVER PICK UP AND MOSTLY THE TELEPHONES ARE IN A BUSY MODE OR OUT OF ORDER. SOME TIMES THE RING GOES AND THEY DO NOT PICK UP. IT IS BECOMING VERY DIFFICULT TO BOOK AN LPG REFILL WITH THE ABOVE GAS AGENCY. I HAVE EXPERIENCED THIS IN THE PAST ALSO AND I HAVE LODGED SO MANY COMPLAINTS WITH I.O.C. THEY ALSO DO NOT PICK UP THE TELEPHONES OF COMPLAINT CELL. PLEASE LOOK INTO THE MATTER.

My consu. no is AL 19773 with AMAR GAS SERVICE< SHAHDARA DELHI-110032. I booked a cylinder on 2nd april 2008 at booking tel no. 1260. Booking no is 111. Till today after 18 days it has not been supplied. Now it is told that no booking under this number is pending. Toll free no.[protected] given to the consumers appears to be an eyewash as I tried at least for 50 times on different dates and times but there is no response. The booking has been cleared without supply. The telephone nos given by the supplier on its receipts also never respond. Please look in the matter and oblige.

I have observed laekage in my LPG cylinder . regarding this I had complianed this to lacl agent M/s Secular Gas Service, SCO -93 (FF), Sector 11, Panchkula -Haryana Code[protected], on 6th April and agin on 9th april, But till ow (12th april) no body has attented. They not even bothered respond in phone. they don't even pick up the phone (Ph no is[protected]/2685676/ [protected]

I am the customer of Indane distributor PATTAMMAL GAS AGENCY, TAMBARAM WEST, CHENNAI - 45. The last supplied cylinder was a defective one, such that when connected to regulator, gas leaked out direct from the cylinder. When contacted the emergency number of the agency provided in IOC website, they simply replied to contact the refill supplying staff in the street to look into it.
What a apathy.

I am an LPG consumer of Indane LPG gas with the company named United Gas Company, Sec-3, Rajender Nagar, Sahibabad, Ghaziabad (U.P)-201005. My consumer No. is 12172 on my mother's name i.e Smt Hansraj Devi. I don't receive the Gas cylinder even after 15 days of booking. When I approach to the Manager in the said company & ask for the suggestion/complaint register of Indane/Indian Oil Co. kept there, he flatly refuse for the same without giving any reason. Is there is anyone responsible to apply check on this monotonous attitude of the manager o[censored]nited gas co. Pl take suitable remedial measures and confirm.

Dear Sir,

Warm Regards. we are facing gas shortage and misbehave
I beg to state that I am a customer of Indane Gas, having Connection no.17184,
Name:- Govind Vallabh Bhatt
Distributor:-Shiv Indane Gas Service, Khatima
Ph[protected] and Mobile No.[protected].
we are facing to-much problems there given below,

1. They are charging Rs.300/- and giving bill to us 286.85. They are taking excess money to us. They are blacking openly
2.They have gas godown but they are distributing gas cylinder at Kutra crossing, why? they are not using there godown. and it is correct to distribute the cylinder at main road. and customer wait at main road on daily ?
3.They are not booking the cylinder and answered to us when the Gas Truck will come at Kutra Croossing then you can take the cylinder from there only. we can not book your cylinder.
4.No information given by them when the truck will come.
5. Daily we are in "Q" after 3-4 hrs. when we are calling them then they said The Truck will not come today and it is repeating Every day.
6.When the truck come they distribute only 25-40 cylinder while in a "Q" 100 peoples are there. Rest of cylinder they are taking for black from Godown. I saw them.
7.Once in a week they distribute only 25-40 cylinder.
8.But they informed to us by tommorrow Truck will come after waiting to many hrs. then they gave answered tommorrow the truck will come.
9. it is happening on regular no one look this matter and they rudly behave to the customer.

Kindly look into this matter and take action against the distributer.
They are making fool to the customer.

Thanks & Regards
Bansi Dhar Bhatt S/O Late Sh. Govind Vallabh Bhatt
contact no.[protected]
and [protected]
Vill.-Kutra (Near School)
P.O.-Bigrabagh
Distic Udam Singh Nagar
Uttarakhand
Pin-262308

Complaints on "LPG Indane Gas"


Posted:[protected] by BRIJ GUPTA, #386, SECTOR-8, PANCHKULA (Haryana)

I am a LPG gas consumer no. 21245, I deal with M/s Panchkula Gas service, Sector-17, PANCHKULA, who are the distributor of my area. My problem is, when i make calls for gas booking to the given telephone nos. of the dealer they do not attend the phone, although i made calls continuously daily, the gas could not be deliver befor one month of booking, without saying to office and delivery man.This process is going on again and again, i have too much harrassed from this dealer.At this time i have done booking for gas on 29-03-08 and they have done booking manually because thier computer is out of order for so many days, i am making calls since 12-04-08 but they do not attend the both ph. nos. Due to which, after all i lost my tollerance power now and am writing to you with a big hope, I arranged for a gas cylinder from here and there. i am facing too much problem as i am having a little child. SO PLEASE SOLVE MY PROBLEM PERMANENTLY AS SOON AS POSSIBLE.
Can I hope any solution of this problem.

My consumer No. is 21245.
BRIJ GUPTA

To,
The IOCL
New Delhi
Sub: Kutub Service station petrol pump ...fault in measuring quantity of petrol in the right hand side of FIRST manual vending machine on 17th September 2007 about 7.00 A.M.

Sir,

I have used the services of above mentined petrol pump and filled the petrol for an amount of Rs1000/- from the FIRST vending machine time and date already mentioned above. My submission is that I got less quantity of petrol between 4 to six litters. The facts are as below
1. The service person has punched the amount for Rs 1000/- and then put the NOZEL in the cars tank inlet.
2. the vending machine started very late after a pause of 45 seconds .
3. The vending machine shown about 22 litters of petrol filled in the tank.
4. The pointer was at 1/4 of the tanks level before receiving the fresh 22 liters of petrol. I was expecting that the pointer raised should touch the FULL mark of the meter but to my surprise it stooped only at 3/4 of the tanks capacity mark.
5. Tanks full capacity is 35 liters thereby I received petrol by 7 to 8 liters less quantity.

You are requested to please examin and grant me voucher for 8 liters of petrol at the said IOC authorised petrol pump.
Thanking you
Chetan Kumar
contact email:[protected]@hotmail.com 17th Sept 2007

I was given a refilled gas Cylinder 2 days late, which leaks when a regulator is fited on it, I have tried with another Regulator but the same problem exists.
My gas distributor is never available on Phone his lines are busy through out working hours non stop. I have been trying to call him from the last three days but could not get to him to register the Gas leak complaint. Try out these number your self,[protected],[protected]br...

I have Indian Oil Corporation LPG connection. My present agency is M/S Ambica Gas Agency, Isanpur, Vatva road, Ahmedabad. My consumer No is 7523. I have booked my refill cylinder 20.03.2008 till today I have not got my cylinder despite repeated reminders. They are giving false promise to supply the gas immediately. And last time when a delivery boy came to supply the cylinder he did not behave properly and says that you have not purchased us for Rs. 310/- . When we try to contact over telephone mostly the phone gets engaged not because of busy telephone but they put the receiver aside. and when we get chance to speak the reply is not proper and they say " aayega tab ayega ''.

I approached personally also and now they clearly said that we will not supply you refill without any reason known to me. It is very difficult for me to approach personally time and again as I have to look after my shop as well as to take care of my old mother .Really I am very much fade up with the situation and attitude for the customer service. So Please look in to the matter and request you to please take necessary action immediately and ensure that they supply the gas to me immediately . It is requested that suitable action as deemed fit may please be taken against the gas agency and also the gas agency may also be checked frequently by the Indian Oil corporation to avoid further inconvenience to the consumers of Indane GAS users.

Manoj Chimanlal Bhatt
S/O. Chiman lal Mangaldas Bhatt,
Laxmi Colony, Ghodasar, Ahmedabad.380008

Ashok H. Ayalani.,
“Shivam” Shakti Chowk,
Talavadivas,
MORBI – 363 641
Date : 16/04/2008

Indian Oil Corporation,
RAJKOT.

Dear Sir,

Non delivery of LPG cylinder

Sir, I want to draw your kind attention for very poor service provided at your Indane Distributor M/s. Parekh Indane, Savsar Plot, Morbi and surely this will effect your Good Office.

I am customer of Indane with No. 00916 since long. Sir, I have a single cylinder connection. If I want to book for cylinder I have to wait for 21 days from the date of my last booking, but suddenly, the distributor has changed the rules and now they will book my cylinder after 21 days from the last date of delivery of the cylinder. Sir, I have a single bottle then and then they booked my cylinder on the 09/04/2008, instead of original booking date was 04/04/2008. On the 09/04/2008 they replied that they will deliver within three to four days, but I regret to say that till today i. e. 16/04/2008 evening they have not delivered and this is failure at your good office. Because, I am a customer of Your Good Office (I O C). It is very difficult to survive in the daily/routine life without cylinder for eight days.

Sir, I have requested daily thrice in a day to your distributor to make arrangements, but he has not responded. I am a simple service man.

Sir, can you help to transfer my connection to your distributor M/s. Parimal J. Sampat. As I am not satisfied with the services given by M/s. Parekh Indane.

Sir, I don’t know when they will deliver but can I know through you good office that from 09/04/2008 to till date how many cylinders they have delivered according the rules modified by themselves. Please I expect proper investigation for that from you.

I request you to do needful in the matter and is there any rule to book after 21 days the date of last delivery of cylinder? Please inform me the truth.

Thanking you,
Yours Faithfully

Ashok H Ayalani.
email address:[protected]@yahoo.com
Mobile No. [protected]