Indian Oil Corporation [IOC] Complaints & Reviews

I am a customer of Gayatri Indane, Bhilai. My customer No. is 2031. The delivery system of this agency is very poor. They have made a strategy to save the home delivery tension. Whenever any customer book a refill they told that the waiting time is +15 days and if he can collect on his own, the refill is available within 1 or 2 days. When customer go to their premises they refuses the CNC and charge the home delivery amount. It seems a planned game to avoid home delivery. My expectation is that either they supply at home within 1 or 2 days or allow CNC rate for self delivery. They even refuses CNC from their godown.

Thanks

I AM AN INDANE CUSTOMER AND MY CUSTOMER NO.31824 WITH M/S. VIKRAN ENTERPRISES, PLOT NO.2, WEST KIDWAI NAGAR, NEW DELHI. THE STAFF OF THE ABOVE DEALER SELDOM ATTENDS THE TELEPHONE CALLS OF CONSUMERS FOR BOOKING OF LPG REFILL. THEY HAVE FOUR TELEPHONE NOS. I.E.[protected], 24108394, 24101445, 24101418. SINCE TODAY MORNING I.E. FROM 10.00 AM ONWARDS, I WAS TRYING THE ABOVE TELEPHONE NOS., BUT THEY NEVER PICK UP AND MOSTLY THE TELEPHONES ARE IN A BUSY MODE OR OUT OF ORDER. SOME TIMES THE RING GOES AND THEY DO NOT PICK UP. IT IS BECOMING VERY DIFFICULT TO BOOK AN LPG REFILL WITH THE ABOVE GAS AGENCY. I HAVE EXPERIENCED THIS IN THE PAST ALSO AND I HAVE LODGED SO MANY COMPLAINTS WITH I.O.C. THEY ALSO DO NOT PICK UP THE TELEPHONES OF COMPLAINT CELL. PLEASE LOOK INTO THE MATTER.

My consu. no is AL 19773 with AMAR GAS SERVICE< SHAHDARA DELHI-110032. I booked a cylinder on 2nd april 2008 at booking tel no. 1260. Booking no is 111. Till today after 18 days it has not been supplied. Now it is told that no booking under this number is pending. Toll free no.[protected] given to the consumers appears to be an eyewash as I tried at least for 50 times on different dates and times but there is no response. The booking has been cleared without supply. The telephone nos given by the supplier on its receipts also never respond. Please look in the matter and oblige.

I have observed laekage in my LPG cylinder . regarding this I had complianed this to lacl agent M/s Secular Gas Service, SCO -93 (FF), Sector 11, Panchkula -Haryana Code[protected], on 6th April and agin on 9th april, But till ow (12th april) no body has attented. They not even bothered respond in phone. they don't even pick up the phone (Ph no is[protected]/2685676/ [protected]

I am the customer of Indane distributor PATTAMMAL GAS AGENCY, TAMBARAM WEST, CHENNAI - 45. The last supplied cylinder was a defective one, such that when connected to regulator, gas leaked out direct from the cylinder. When contacted the emergency number of the agency provided in IOC website, they simply replied to contact the refill supplying staff in the street to look into it.
What a apathy.

I am an LPG consumer of Indane LPG gas with the company named United Gas Company, Sec-3, Rajender Nagar, Sahibabad, Ghaziabad (U.P)-201005. My consumer No. is 12172 on my mother's name i.e Smt Hansraj Devi. I don't receive the Gas cylinder even after 15 days of booking. When I approach to the Manager in the said company & ask for the suggestion/complaint register of Indane/Indian Oil Co. kept there, he flatly refuse for the same without giving any reason. Is there is anyone responsible to apply check on this monotonous attitude of the manager o[censored]nited gas co. Pl take suitable remedial measures and confirm.

Dear Sir,

Warm Regards. we are facing gas shortage and misbehave
I beg to state that I am a customer of Indane Gas, having Connection no.17184,
Name:- Govind Vallabh Bhatt
Distributor:-Shiv Indane Gas Service, Khatima
Ph[protected] and Mobile No.[protected].
we are facing to-much problems there given below,

1. They are charging Rs.300/- and giving bill to us 286.85. They are taking excess money to us. They are blacking openly
2.They have gas godown but they are distributing gas cylinder at Kutra crossing, why? they are not using there godown. and it is correct to distribute the cylinder at main road. and customer wait at main road on daily ?
3.They are not booking the cylinder and answered to us when the Gas Truck will come at Kutra Croossing then you can take the cylinder from there only. we can not book your cylinder.
4.No information given by them when the truck will come.
5. Daily we are in "Q" after 3-4 hrs. when we are calling them then they said The Truck will not come today and it is repeating Every day.
6.When the truck come they distribute only 25-40 cylinder while in a "Q" 100 peoples are there. Rest of cylinder they are taking for black from Godown. I saw them.
7.Once in a week they distribute only 25-40 cylinder.
8.But they informed to us by tommorrow Truck will come after waiting to many hrs. then they gave answered tommorrow the truck will come.
9. it is happening on regular no one look this matter and they rudly behave to the customer.

Kindly look into this matter and take action against the distributer.
They are making fool to the customer.

Thanks & Regards
Bansi Dhar Bhatt S/O Late Sh. Govind Vallabh Bhatt
contact no.[protected]
and [protected]
Vill.-Kutra (Near School)
P.O.-Bigrabagh
Distic Udam Singh Nagar
Uttarakhand
Pin-262308

Complaints on "LPG Indane Gas"


Posted:[protected] by BRIJ GUPTA, #386, SECTOR-8, PANCHKULA (Haryana)

I am a LPG gas consumer no. 21245, I deal with M/s Panchkula Gas service, Sector-17, PANCHKULA, who are the distributor of my area. My problem is, when i make calls for gas booking to the given telephone nos. of the dealer they do not attend the phone, although i made calls continuously daily, the gas could not be deliver befor one month of booking, without saying to office and delivery man.This process is going on again and again, i have too much harrassed from this dealer.At this time i have done booking for gas on 29-03-08 and they have done booking manually because thier computer is out of order for so many days, i am making calls since 12-04-08 but they do not attend the both ph. nos. Due to which, after all i lost my tollerance power now and am writing to you with a big hope, I arranged for a gas cylinder from here and there. i am facing too much problem as i am having a little child. SO PLEASE SOLVE MY PROBLEM PERMANENTLY AS SOON AS POSSIBLE.
Can I hope any solution of this problem.

My consumer No. is 21245.
BRIJ GUPTA

To,
The IOCL
New Delhi
Sub: Kutub Service station petrol pump ...fault in measuring quantity of petrol in the right hand side of FIRST manual vending machine on 17th September 2007 about 7.00 A.M.

Sir,

I have used the services of above mentined petrol pump and filled the petrol for an amount of Rs1000/- from the FIRST vending machine time and date already mentioned above. My submission is that I got less quantity of petrol between 4 to six litters. The facts are as below
1. The service person has punched the amount for Rs 1000/- and then put the NOZEL in the cars tank inlet.
2. the vending machine started very late after a pause of 45 seconds .
3. The vending machine shown about 22 litters of petrol filled in the tank.
4. The pointer was at 1/4 of the tanks level before receiving the fresh 22 liters of petrol. I was expecting that the pointer raised should touch the FULL mark of the meter but to my surprise it stooped only at 3/4 of the tanks capacity mark.
5. Tanks full capacity is 35 liters thereby I received petrol by 7 to 8 liters less quantity.

You are requested to please examin and grant me voucher for 8 liters of petrol at the said IOC authorised petrol pump.
Thanking you
Chetan Kumar
contact email:[protected]@hotmail.com 17th Sept 2007

I was given a refilled gas Cylinder 2 days late, which leaks when a regulator is fited on it, I have tried with another Regulator but the same problem exists.
My gas distributor is never available on Phone his lines are busy through out working hours non stop. I have been trying to call him from the last three days but could not get to him to register the Gas leak complaint. Try out these number your self,[protected],[protected]br...

I have Indian Oil Corporation LPG connection. My present agency is M/S Ambica Gas Agency, Isanpur, Vatva road, Ahmedabad. My consumer No is 7523. I have booked my refill cylinder 20.03.2008 till today I have not got my cylinder despite repeated reminders. They are giving false promise to supply the gas immediately. And last time when a delivery boy came to supply the cylinder he did not behave properly and says that you have not purchased us for Rs. 310/- . When we try to contact over telephone mostly the phone gets engaged not because of busy telephone but they put the receiver aside. and when we get chance to speak the reply is not proper and they say " aayega tab ayega ''.

I approached personally also and now they clearly said that we will not supply you refill without any reason known to me. It is very difficult for me to approach personally time and again as I have to look after my shop as well as to take care of my old mother .Really I am very much fade up with the situation and attitude for the customer service. So Please look in to the matter and request you to please take necessary action immediately and ensure that they supply the gas to me immediately . It is requested that suitable action as deemed fit may please be taken against the gas agency and also the gas agency may also be checked frequently by the Indian Oil corporation to avoid further inconvenience to the consumers of Indane GAS users.

Manoj Chimanlal Bhatt
S/O. Chiman lal Mangaldas Bhatt,
Laxmi Colony, Ghodasar, Ahmedabad.380008

Ashok H. Ayalani.,
“Shivam” Shakti Chowk,
Talavadivas,
MORBI – 363 641
Date : 16/04/2008

Indian Oil Corporation,
RAJKOT.

Dear Sir,

Non delivery of LPG cylinder

Sir, I want to draw your kind attention for very poor service provided at your Indane Distributor M/s. Parekh Indane, Savsar Plot, Morbi and surely this will effect your Good Office.

I am customer of Indane with No. 00916 since long. Sir, I have a single cylinder connection. If I want to book for cylinder I have to wait for 21 days from the date of my last booking, but suddenly, the distributor has changed the rules and now they will book my cylinder after 21 days from the last date of delivery of the cylinder. Sir, I have a single bottle then and then they booked my cylinder on the 09/04/2008, instead of original booking date was 04/04/2008. On the 09/04/2008 they replied that they will deliver within three to four days, but I regret to say that till today i. e. 16/04/2008 evening they have not delivered and this is failure at your good office. Because, I am a customer of Your Good Office (I O C). It is very difficult to survive in the daily/routine life without cylinder for eight days.

Sir, I have requested daily thrice in a day to your distributor to make arrangements, but he has not responded. I am a simple service man.

Sir, can you help to transfer my connection to your distributor M/s. Parimal J. Sampat. As I am not satisfied with the services given by M/s. Parekh Indane.

Sir, I don’t know when they will deliver but can I know through you good office that from 09/04/2008 to till date how many cylinders they have delivered according the rules modified by themselves. Please I expect proper investigation for that from you.

I request you to do needful in the matter and is there any rule to book after 21 days the date of last delivery of cylinder? Please inform me the truth.

Thanking you,
Yours Faithfully

Ashok H Ayalani.
email address:[protected]@yahoo.com
Mobile No. [protected]

Dear Sir,
i am a customer of shaheed leelaram gas agency matanhel in distt. jhajjar state haryana.there is blacking of cylenders.passbook hote hue bhi receipt nahi kati jati aur bina passbook ke black me ek aadmi ko 10 cylender tak bina serial no. note kiye de diye jaate hai aur office ke time office me phon karne par bina koi jawab diye receiver ko side me rakh diya jata hai.direct baat karne par miss behave karte hai. So plz take care about this problem.
thanks

Dear Sir,
I am a LPG Indane Gas customer with kitchen aid Gas agency, new chandrawal, delhi and my consumer number is 25554. I have booked for a refile on 6th april 2008 over phone. They replied that they will Distribute with in two days. But after 1 weeks when I made a call to them they replied it will deliver with in 1 or 2 days. Again I called them on 14th april 08.they informed me that your number is not registered till today. And it is registered by now only it will be distribute after a week. In person I explained the things to the agency and my 2 cylinders are empty due to abnormal delay, but they are not ready to hear anything and they are dealing the customers very bad. Now we are searching for other option that where the services is good. This is the think not only happen for me but all kitchen aid gas agency consumers. Please take necessary action.

My name is Jitender Jain. I am a customer of Indane. The distributor of Indane M/s Shaheed Subhash Gas service are making us pay for water instead of gas in gas cylinders. When we receive the gas cylinder we came to know that it is filled with water instead of gas and when we contacted them for the above reason they misbehaved with us and did not co-operated with us in the above matter. There staff members dont communicate in a well behaved manner.they talk rubbish for what so ever the query is.

So this is a humble request to the authorities to take a strict action against them. and show us a sign of relief.

Thank you.

Jitender Jain
Cons No./Gas No. - SL 38813
1/10957 Subhash Park,
Naveen Shahdara, Delhi-110032
Ph. No. 22823254

Shaheed Subhash Gas Service
opp. Police station, G.T. Road, Shahdara, Delhi -110032
Ph. no. 22321490, 22324690, 64565764

today at around 4:10 in the afternoon i went to fill my tank on COCO badshahnagar lucknow petrol pump on 14/04/08 i asked to fill petrol of rs 100 which is 1.94 ltrs but the salesman in between stopeed the machine when it was only 70 when i asked what they are doing they started quarrelling with me and started fight with me i have to surrender because i was alone but still i manage to get the reciept .The recipt number is 23466 dated 14/04/08.Pls do the needful so that no other consumer should face the same problem.

i book my cylinder before 15 day.dialy guruprsad agency says that they will delivel today.they are saying this from last 15 days .but still not deliver cylinder.now thay are not picking up tha phone from last 2 days .what i need to do now

I have submitted a Termination voucher issued by Ms.Singh Indane, Bistupur, Jamshedpur for transfer of Indane Gas connection at Maabudhi Indane Gas agency at Angul, (Orissa ) on 25/02/2008.When contacted on 18/03/2008, I was told by Maa Budhi Gas angul that the confirmation from Singh Indane, JAsmhedpur has not yet been received.Therefore I have not been provided gas connection at Angul, though it is more than 20 days since I have submited the TV.

Sir,

I am from ahmedabad, i live with my family and i got a job offer at banglore. for to shift ahmedabad to banglore i require to transfer my gas connection.

my father has a gas connection of Indine Gas and he is ready to tranfer the connection. for that i contect to banglore indane gas distributor and company.

The indane authority told to me that indane is not servising at chandrapura Village...

I am an existing Indane customer and working in Indian Coast Guard( Ministry of Defence). I hve been transferred from vishakhapatnam to Pondicherry and I have surrendered my gas connection with regulator to Godavari Gas agency based at Vishakhapatnam on 01 Apr 2008. I came Pondicherry with family on 02 Apr 2008 and joined duty.My residence comes under 'Rajiv Gandhi Gas Agency at Arriyamkuppam area . Till todate I have not been supplied any connection .Staff is not aware what exacly is to be done.I have spoken to Propriter, he took my phone but useless. Where shall I go without gas. Is it the way you deal with your customer. I am sorry to inform that whwnever I went to 'Rajiv Gandhi Gas Agency, Propriter is always missing.