Indian Oil Corporation [IOC] Complaints & Reviews

My Gas consumer Numer is 11578 - Alandur gas ( TUCS ) chennai -16

I am having single cylinder for past 5 years . I requested in my agency ( Alandur gas > TUCS . Chennai - 16 ) for additional cylinder but they always says there is no order for additional cylider mean while thwe booked the additional cylinder for before six months . there in no responce. Now Im booked cylinder on 29.04.08 they told 10 days being a single cylinder holder i requested once in 3 days please sent as earlier as possible . but they never responce still 9 days completed. so please kindly look in to this matter and do need ful.

G. Subramanian
[protected]

SIR,
I am a consumer with M/S Tirupati Gas Service, Bulandshahr Uttar Pradesh. My consumer number is T10489. Every time on booking of refill cylider, thier is very much problem. After booking, every time cylinder is delivered in minimum fifteen days most of times this time reaches to 20 days to 25 days.While they commit everytime that your refille is delivered to you in 2 or 3 days. this not problem of my alone. Most of the customers are suffering with this. When I went to the agency to enquire about it, many times the staff had used filthy language. I request you to please look into the issue.

I am a customer of indane with customer no "BG12997" and have been registed with "Bhagat Gas Agencies" Joshi Bhavan, Opp. Rishikul Ay. College, Haridwar (SAP no. - 156498).
Yesterday i went to agency to book my second cylinder. The person there told me that the cost of second cylinder is Rs. 1200/- and you have to buy an Aperon of cost Rs. 350/- with this.
But i refused to buy the Aperon as i need only second gas cylinder, So that person said OK they will give me Cylinder only but i have to pay them Rs. 200/- extra as a "SEVA SHULK" (a type of BRIBE)
So this is to request you to take action against the person or Agency for this crime.
Thanking You
Rakesh Kumar Jain
Cust. ID - BG12997
Mob. no. - [protected]

The Area Manager,
Indian Oil (Indane)
Allahabad

6.5.08

Dear Sir,
I wish to lodge a complaint against M/s Manju Chandra Agencies located at Bahuguna Market, Allahabad. The complaint is regarding the late/delayed delivery of gas cylinders at location of the customer. Invariably 20-25 days are taken by them to deliver the cylinders at residences and that too after a number of telephonic and personal reminders. The sustomers are asked to collect the cylinders from the trucks that are normally parked for a few hours near the shop. However due to my busy schedule it is not possible to do so. Moreover I believe the agency is duty bound to deliver the cylinders at residences of customers. Often the cylinders that are delivered are underweight. The deliveryman never carries a weighing balance, which he is supposed to do. I have often returned such cylinders but then it takes them again 4-5 days to bring another cylinder.
In this particular case, a refill demand was booked against their receipt no 7426 dated 8.4.2008 for customer no M39199. Till date inspite of eight verbal reminders, the gas cylinder has not been delivered.
May I request you to have necessary action in this regard taken and further recurrences avoided. Alternately I may be suggested a reliable agency to whom my papers can be transferred.I would also request that the company rules on home delivery be intimated to me.
I would request to be kept informed of the action taken in this regard. I maybe contacted at[protected].
Regards

Sandeep Sarkar
I.D.A.S.
O/o PCDA(P), Draupadi Ghat,
Allahabad

CUSTOMER SATISFACTION

At around 9.00 PM, I had gone to fill petrol at Swati Petroleum, Parle Point Surat. I had filled petrol worth Rs 1000 & paid through Credit card . The filling personnel had, irresponsibly, waived the petrol filling nozzle, resulting in a scratch on my metallic car. This was a special day, for which I had gone to party with my family.

On lodging a complaint vide Sr no: 9496 dated 05.05.2008, the owner of the pump, told that the such thing do happen.

This car which I have brought is from hard earned money & such way it is handled at petrol pump is the way of customer satisfaction at Indian Oil. The scratch on my car, will always reminds, through out its life, the myth of customer satisfaction.

I am quite surprised by the attitude of the petrol pump owner, who takes the consumer for a ride. I demand an immediate, attention in this regard failing which I shall approach appropriate authorities for grievance.

hi there..

i want to complain about the bad service of gas cylinder in our town.
the workers over here in the agency treat customers badly and say that cylinders are not available. i request you to plz take action against the agency in our town.the whole thing over here is due to the monopoly of the agency in the town. the address is following...

Pradeep Gas Agency,
Paonta Sahib,
Distt: Sirmour(H.P)


thank you

Dear sir,
This is to inform you that I am regular customer from your distributor gas & gadgets at Behala Kolkata- 34 since 1988. My customer No. is 18308.
I am now 65 yrs edged widow so I am trying to book my gas through phone but unexpectedly they didn’t receive the call, even after receiving my phone they put it down.
Another request to you that to arrange some weighing device through which we can see whether the cylinder is fully fill or not like advertisement shown on TV. by HPCL.
Hope you will understand my problem and take necessary action over it.
Thanking you,
Your regards
Gita Das Gupta
(cust no.: 18308
Add:184/1A Sarkar Hat Lane
(behind Mahamaya club)
Kolkata-700061
Mo:[protected]
[protected])

Ashok H. Ayalani,
“Shivam” Talawadivas,
MORBI - 363 641
Date: 29/04/2008
To,
M/s. Parekh Indane,
Savasar Plot Main Road,
MORBI.

CUSTOMER NO - 00916
NON SUPPLIANCE OF GAS CYLINDER

Sir, I take this opportunity to thanking you for acknowledging my letter dated 16/04/2008, and offering DBC connection.

Sir, you have made a mistake in understanding my problem the distress was regarding none delivery of Gas cylinder in time and changing your norms as per your will and wish at any time DBC connection is not a solution of my distress

As per the present frame rule by you if I had booked a cylinder today and you have dispatch order as per norms but delivery man comes to deliver after a year and year when I would be entitled for Gas cylinder?

Sir, I had booked for Gas cylinder beyond 4th April but it was enrolled to your office on 9th instant and I was supplied on 17th April can you image the social and psychological harassment my family had to face due to legacy of rules framed by you.

Sir, as pointed out in my previous letter dated 16/04/2008 since last three days on inquiring in the morning for fresh cylinder it is conveyed that gas cylinder Rixa has already left the office/ godown. On enquiring at evening it is conveyed that Driver engaged in distribution of gas cylinder is tired after distributing 125 cylinders. This is a story repeatedly conveyed since last three days.

Now I must bring to your notice that your delivery man had gone back without delivering the cylinder for three days hence the date was conveyed for next booking would be 8/05/2008 can you give a thought over the issue of duration from 4th to 17th in which I was not at fault at all we had not thought of any alternative arrangement in the victimize days under the circumstances DBC is not the solution of difficulties faced by me and my family but proper solution under single cylinder facility availed, now I would like to know the rules and regulation of IOC for Gas cylinders deliverance.

Yours faithfully,

-sd-
(A H Ayalani)

Copy to:
Indian Oil Corporation Ltd.,
IOC Bhavan, 1st Floor,
LPG Division, Race course Ring Road,
RAJKOT.

Sir, Distributor is not rendering proper services but harassing the customer for the reasons best known to him, but it tarnishes image of I O C.

May I expect positive direct reply?

(A H Ayalani)
This is my third letter but no response from the Indian Oil Corporation, very sad!

I live in an independent house which has a small portion at the rear side with separate kitchen specially built for tenants. I have a tenant by name S Nagraj since 2000 and we both have gas connection bearing consumer Nos SAI50 and 19460 with Saieesh Enterprises, Anand Bagh, Malkajgiri, Hyderabad. However, since it is an independent house both have same address.

Now the gas agency has suspended the supply or refill stating that there cannot be two customers in one address. He insists that both Rajagopalan and Nagraj come personally between 10:00 to 12:00 on any working day. As Nagraj cannot apply leave he requested that whether he can come at 07:00 PM on any working day. However, the agency proprietor has refused to listen to our request.

Kindly advise as to what to do ??

sir,
In this regarding, i consumer of lpg gas consumer No.GA-00770 agency M/s Ganga Gas Distributor, satyam complex sector 12-A
awas vikas, sikandra, agra .
the distributor deny to give the delivery of the reffilled cylinder and and he does not listen to us and they do not follow the system of I.O.C. ltd and we does not got the proper weight of the refilled cylinder .always when we purchase the cylinder there is always more than 2 -3 kgs cut off in the cylinder and they have become habitual.
when we complain about the cutt off cylinder he tells us to shift our connnection to any other dealer .

Dear Sir,


I, Prerna Sharma, have Indane LPG gas connection. I contacted my service provider i.e. Chander Nagar Gas Service, Ghaziabad, Ph.[protected] for refilling of my LPG but in last 1 month I have not received any cylinder instead when I contacted them last week they said my home is shifted which is not at all true. I am really fed up. Moreover getting this phone is itself a project as this no. is continously busy.


Kindly look into the matter & do the needful.

Thanks & regards

Prerna
Connection no 9360
303 second floor, Block B
sector 2 vaishali
ghaziabad

TO, [protected]
THE INDIAN OIL,
RETAIL OUTLET,
SAHAR INTERNATIONAL AIRPORT,
MUMBAI.
[protected]

Dear Sir / Madam,

The undersigned has filled Petrol from your outlet as mentioned above on[protected], asking the person to fill the petrol of Rs, 1, 000/- only, I also made the card payment and got the receipt / bill issued for the same.

However today it is observed from my passbook entries of Bank of India, Kandivali Branch that the amount of Rs. 1, 028.09 is deducted TWICE, where as I have filled the petrol only once.
It is thus requested to REFUND the amount of Rs. 1, 028.09 deducted on the 2nd time or issue a CREDIT NOTE, so that I can fill the petrol of that amount from your outlet from Kandivali. I am the regular customer of Indian oil and strongly believes in you and the same thing has never happened with me before this incident.

I feel the card must have swiped twice wrongly, it might me a machine mistake of a human mistake, hence before listening your side, I cannot come to any conclusion. The only request is the settle the matter amicably and carry the above requisition forthwith.


I shall be highly obliged for the act.


Yours faithfully

sd/-

( SHRI VIKRANT C. DESHPANDE )
Advocate High Court & U R Customer

Encl :- copy of the passbook entries of Bank of India, Kandivali Branch.

I am using indane gas with the consumer 38. Gas agency name is Ramya Krishna Agencies, GF Anitha Apartments, Vidyadharapuram, Vijayawada. they are having the land phone numbers[protected], 2412094, 2417293. Most of the time they are picking up the phone. and some time these numbers are not in service message coming. but surprisingly after trying 2 or 3 time again phone will ring. the same situation i faced in Hyderabad also when we call indane gas agency telephone numbers most of the time that number is not in service message will come. when we ask the agency simply they are saying phone is working. Indane gas agencies are cheating the consumers. They won't lift the phone or simply phone not in service message. we are facing the lot of problem b/c i am a employee, my office timings are 8am to 5.15pm and i will reach home by 6pm. so at that time when i go to gas agency, , it isclosed. so i have to book the cylender over the phone only. but gas agency not lifting the phone. so please take the necessary action on it.
my contact number is +91 [protected].

My Consumer No. is AR99063 with Radha Indane, Mirzapur Road, Ahmedabad - 380001. Several times I found following types of problem from this dealer.

1) Very late delivary of Cylinder after booking.
2) Phones are kept beside the phone cradle sothat we find the phone engaged & we can not make phone call.
3) Rude answers on phone when we are asking reason for not delivery/delay in delivery.
4) Delivery boy is not coming with weight measuring scale.

Hoping that the service will be improved at the earliest.

Dear Sir,

Ref: Old Customer no: 67128 / New customer no: 23870,

We are writing this mail with regard to the miserable service offered by M/S. Shivashankar agencies in Porur, Chennai in terms of LPG gas supply to us and mainly to the irresponsible handling of this issue by the agency.

I would like to introduce myself G.S. Raji MohanRam, currently living in 47, Vaidhy nagar, Poonamallee, Chennai - 600 056 and customer of indane gas for the 4 years. I am writing this mail as a last resort to somehow get the indane LPG gas supplied to our home in above address.

We made gas booking with Shivashankar agency thro phone on 25th March 2008 and were committed by the agency that we would receive the gas within 10 days. But we found that we didnot receive the gas even till now after 1 month. We kept reminding the agency after 10 days to get the LPG cylinder delivered but the response is very very poor and negligible. What is so hurting us is the way the employees are treating us and attending this issue.

25 days after booking, after repeated reminders from us, they simply informed over phone that they will not supply cylinder to us and asked us to change the gas agency under Kala agencies (operates as a seperate agency in the same office). They simply told us they will supply immediately if we come directly and change the agency address to Kala agencies.

We went directly to the office on 23rd April to change the agency address so that we will get the gas immediately because we were running short of gas. They changed our connection to Kala agencies on the same day and promised us they will make the delivery on next day to avoid any more delay. But even after so many days they never bothered to deliver.

When we called to ask what was happening, the reply was so shocking, deliberate and negligible from the employees. They simply told us they will not supply and ''DO AS WE WISH WHATEVER WE WANT TO''. Once we received this response from the employee we were shocked!!! at the kind of treatment they are giving to the customers.

We are writing this mail as a last resort hoping that we will get proper response, treatment & our LPG cylinder promptly from the gas vendor.
Hope to hear from you regarding this so that we will get some kind of justice against these kind of practises.

With Kind regards
G.S. Raji Mohan Ram
[protected].
Poonamallee, Chennai.

Guru Krupa Indane gas co of Vyapar Kendra, Gurgaon do not lift their phones for gas booking of Indane refill cylinder. Can something be done. What is the way to book gas refill cylinder if they dont receive any phone call?

booking refill on tumo service dated 06.04.2008 booking no is 1 time 10.10 am vide consumer no. is 24792, surpriseingly tili date threir is no supply from m/s saroj enterprises, new delhi, why

phone 20310856

Dear sir,
I have shifted my house from Janakpuri to Deendarpur Ext. at Najafgarh. I made my Gas transfer letter from Prabhat Gas Service Janakpuri to Chandra Gas Service Najafgarh. But Chandra Gas service has refused to accept the transfer paper and said that we can not accept the new customer because we are already over loaded. In that area Deendarpur Ext. Chandra Gas service is supplying Gas all houses. I have no idea why he not accepting my transfer letter.
Chandra Gas Service phone no are 2501233, 25010533.

Please advise me what to do?

Thanks,

Devi Dutt Bhatt
Contact no. - [protected]

Consumer no is P-24399 in Prabhat Gas Service Janakpuri New Delhi
Phone no. 25590053, 25527093

I WANT TO KNOW THE REFILL BOOKING PROCEDURE FOR 1+1 ADDITIONAL CYLINDER.

Dear Sir,
I am the Indian Oil -Citibank Credit Card Holder No. [protected]. This month i.e. in April'08, I have not received the monthly statement and not even a SMS on my mobile No. [protected] for the minimum amount due and the total amount due and the last date of depositing the amount.

Please advise the same at the earliest by E-Mail / SMS message over my mobile to enable me to deposit the dues in time.

Thanks.