Indian Oil Corporation [IOC] Complaints & Reviews

I had approched Sheela gas agencies, Jp nagar 3rd phase, bangalore, authorised delears for indaine gas ( house use) , and since we have not bought the Gas stove ( complete package) from them rejected our application saying that we are already using gas, Even though all the compliences related to this was ok at time of verification , not ready to give us connection only because we r not purchasing gas stove from them.
Felt very helpless. pl. help.
Sheeba [protected].
Pradeep. [protected].

Sir,
My indane consumer registration no. is sr. no. wb[protected] of 14.03.06. But since last two years the dealer " Balaji indane" of P.O- Panchokote Raj, Kashipur, W.B. is not giving me connection on the ground that I am not purchasing oven from him

Faithfully Yours,
Pankaj Kumar Acharjee.
Vill + P.O- Arrah, Dist- Purulia. W.B.

sir, today i visted to m/s. sharma gas agency for booking of gas , but very surprised that, they told me, no booking here due to my gas no.1302 has been shifted to other agency i.e m/s neel kanth gas agency.sir, how is it possible , that without my permission my gas connection had been changed .and no intimation sent to me by the sharma gas agency. the neel kanth gas agency is very so gar i.e around 7 k.m. from my house . therefore,you are requested to kindly retained the gas connection with sharma gas agency insted of neelkanth gsa agency.

thanking yours
B.L.BANDOONI

sir i am holding the gas in the howrah gas service which is the distributer of indian gas . the staff of the company are refused to book the gas and told me to gate out from the office . i visit the office today and want to give the letter but they refused to take the letter also i am sending the copy of the letter to you . so please see the matter .

Date : 05.01.2008

To,
The Howrah Gas Service ,
11/1/4 Bhagaban Chatterjee Lane ,
P.O. Kadamtala ,
Howrah – 711101 .

Sub: Booking for the consumer no. 06234 .


Dear Sir ,

I Mr. Umesh Chand Tulsiyan holding the above gas in your office under the above cosumer no. 06234 . From 2 months I am making booking for refilling the gas in phone to you but till the date you are not taking the booking in the above consumer no. In between this I have call to you for more than 5 times , Yesterday on 04.01.2008 when I again call to you then you told me that you will not book my gas and cancelled the gas and you are not eligible for getting the gas. You asked me that come to your office with the identification and address proof of my .

After 2 month why you told this type of thing , without gas I am facing too much problem . While this gas connection in the above consumer is holding more than 20 years . This is nothing only the harassment which you done with me .

As you stated above , so I am personally coming to your office today with all the document which you have asked .

If after this you will not booked the gas then I may take legal action that will be contested at your risk and cost which please note .

Thanking You ,

Your’s Faithfully ,


Umesh Chand Tulsiyan
81 Chintamani Dey Road ,
Block – B , 2nd Floor , Flat no. 206 ,
Howrah – 711101 .

Encl : Xerox copy of Pan card , Passport , Ration card , Voter ID .

CC to : 1. G-9, Ali Yavar Jung Marg,
Bandra (East), Mumbai -400 051

2. IndianOil Bhavan,
2, Gariahat Road, South (Dhakuria)
Kolkata -700 068

3. Ministry of Petroliume & Gas
Govt. of India , New Delhi .

my consumer no 22344 name arvind jaiswal at colnel gas agency madanmahal jabalpur is forcibly sent in to dead account. i am regular customer. i am using other source of cooking medium like microwave etc and my wife children are at other place and i was out of station due to my sister marriage .Due to this my cosumption of gas is little bit slow. madam tandon is looking after the matter at jabalpur. my phone no. [protected].KINDLY REACTIVATE MY CONSUMER NO 22344 AT COLNEL GAS MADHAN MAHAL JABALPUR M.P.

As I have temporarily shifted my residence from my own residence and at their I do not reqire gas service I have not changed my connection therefore I have not booked my refil for more than 1 year. Now as I wanted refil I have contacted my dealer to book it they have replied me that they will come to my home foe cheking though neither there is any rule nor they ever chek it live customer. But to forcibly buy gas pipe and stove they are harrassing...

Dear Sir,

We had been using the Indane Gas services since 1975 and had never faced any problem. I am very sorry to say that today when i called the Local Distributor in Phase V, Mohali the Lady on the phone said sorry I cannot book your Gas and put the phone down. Again i tried to cont the lady but the Tel No.[protected] was continiously busy i tried a lot after 45 min i.e at 1430 i am able to cont that lady I asked that lady to give a reason she said if you want to know the reason come to the office as i am busy attendeing other customer. I tried again then she replied that you have booked the last cyclinder on 23 and it was delivered on 10 of this month so we cannot book it before 3rd of next month. I requested that i have only two cyclinders the one you have delivered is about to finish that is why i am getting it book she again kept the phone without acknowledging my request.


I just want to know the criteria of Booking and after how many days one can book the Gas cyclinder.
And answer to what one should do if the one cyclinder is finished but it has not covered that much time period.

Kindly acknowledge the same.

With Regards,

Sunil Lawyee

do we have to pay the amount on the bill given for the domestic cylinder for home delivery or more. the delivery boys r asking for more than the bill amount.
and for how many days r u entitled to book the gas. is it for 21 days or 30 days. kindly respond immediately
they r harassing us. gas connection no is 20188 and is with kanaka durga gas agency guntur town ,andhra pradesh

I am a LPG Indane customer with M/s Serampore Multi-Purpose Samabay Samity Ltd.; 80, Mukherjeepara Lane; P.O. Serampore; Dist. Hooghly;West Bengal; PIN--712201; and my consumer Number is T02058.

I have booked personally for a refill on 11.12.2007, Vide Cash Memo No. 53014 & Serial No. 2762 & Order No. 2762 as usual . Even though it is nearing 22 days, I did not get my refill from Indane (Indian Oil Corporation) dealer. Today, 01.01.2007 I have booked another Vide Order No. 15, Dated 01.01.2008 & ask them to suply the previous one. They answered me in negative. Now, I & my family in trouble without cooking gas which is a very urgent & emergency for daily life.

I personally went there and reminded them about the supply of gas in regular basis but these went in vain. I am yet to get the gas. Service is very poor! I eagerly requesting you to supply me the same in urgent basis.

Thanking You,
Shibnath Khan

Sub: Extra money claimed in the name of inspection and forcing customers to buy private product (else LPG refill delayed) by gas agents supported by area manager, IOC, Chennai.
Ref: LPG Consumer Connection No.16680 Venkat Gas Agencies

Six months back a person from Venkat Gas Agencies called on us saying that he should check our connection. He got a match box from us lit the stove and after five minutes took a questionnaire filled it and claimed Rs.80.00 as Service Charges. Since, there was no service involved in that justifying the claim, we refused to pay. He immediately said that, we have to buy a tube (hose) from his agency with brand name Suraksha LPG hose; otherwise he will mark the questionnaire with statement saying that the tube is old. Since we bought the tube with five year warranty some two years back and it was sturdy and not having leaking problems we were shocked at his threat, and let him go without signing the questionnaire. We made a complaint to IOC over phone spending several call charges. The Area/Zonal manager (a lady) told us that we have to pay the service charges of Rs.80.00; and added that since the checking was not done during the previous year they charge two years charges. So, the service or checking was not the intention but collecting Rs.40/- per month under some head is their motive and apparently the IOC and its zonal/area managers are hand and glow in the show.

After this incident, we checked with our regular service person and replaced the existing tube even though it was sturdy and within the warranty period. We bought it for Rs.160/- (MRP is Rs.170). It has a Product Warranty for 5 years from the date of manufacture but IT DOES NOT have any record of the manufacturing date. But it says that we should preserve the warranty safely. Only the cover states that the product was produced during 06 2007. People will miss the cover and the print on the hose will erase while cleaning the kitchen top.


Now, just after six months, the gas agents once again say that we have to service our stove. Since we refused they delay our refill supply even after their assured five days. Since I am working in a distant place I tried to contact the area manager several times and wasted a good deal of call charge and finally spoke to a person who claimed as the next to the Area manager at No.[protected] ext.300. That person told me “you should fight with your agent and get the refill delivered”. Is this the righteous answer? Is this the purpose you are running a branch at Chennai to manage the LPG gas supply?

On enquiry I learnt that Suraksha Brand was manufactured in a company owned by retired senior staff of Indian Oil Corporation Ltd. By virtue of their influence in IOC they are using statements on the on the cover as “Indane Recommends” etc. The consumer bills as well as IOC staff advocate its usage. At the same time, they don’t say that it is a product of IOC. So, IOC’s goodwill is being used for promoting a private company. If Suraksha is the only safe hose then why other brands (they too carry ISI/ISO certification) are permitted in the market?

Please note that the Agencies are misusing their role and claiming extra money for no appreciable service. This undemocratic act is supported by IOC high officials in its Chennai branch. The government is giving good pay to its staff but still they are prepared to suffer the public in an undemocratic way.

P.KARTHIGAYAN,
Chennai.

Dear sir,

Kindly note that my customer number is B/17465 and my distributor is bagha jatin gas service , 31 Boroda Avenue, Kolkata : 700 084 (Ph No.[protected]. I like to inform you that i have deposited cash for new connection on 19th Dec 07.still i have not cereived my friest cylinder . Due to this,i am facinf a lot of problem and also i am not able light my oven in my house. Kindly note that when ever i call for the cylinder they are replay just sending .pl do someting that i can get red from this problem.

soumen.s.ganguly
garia sitalnaskar Road.
kol-84
cell-[protected].

Inspite of my complaint with the Tamilnadu Area Manager, Indane, LPG sales no action is taken and I am suffering for my domestic gas - Copy of complaint enclosed.

From: S.Doraiswamy
(Retd Joint General Manager, Tamilnadu Petrochemicals, Chennai)
Flat No: 45, “ Devi Arihant”
15, Dr. Nair Road,
T.Nagar, Chennai-600017.

To
The Area Manager, Tamil nadu, ([protected]@iocl.co.in)
LPG Sales Area
Indian Oil Corporation
500 Teynampet
Chennai

Sir,

I bring to your kind notice the following, for favorable instructions to the concerned, so that my troubles for getting a LPG Refill for my house will come to an end.

I have a twin cylinder connection No 15005, from your LPG gas distributor with M/s Vaishnavi gas Agency, T.Nagar, Chennai. Till recently I had no trouble in getting refills of LPG.

One day, one of the delivery boys from the agency had come for inspection of the stoves and the rubber tubing. At that time my neighbor’s flat lady had left her empty HP gas cylinder in our house requesting that we take delivery of her HP Gas Refill ordered by her since she will be away out of town for a few days on an emergency call.

The delivery boy on seeing the HP LPG cylinder has written down on his check sheet that one HP cylinder is also there and asked my wife to sign, which my wife innocently signed.

Based on the above checklist Ms Vaishnavi Gas agency is refusing to issue refills to me and demanding to surrender the HP connection, (which is not mine) and show the HP connection surrender note. Then alone they will issue further refills.

Presently I am undergoing lot of trouble asking somebody to book gas refills and take for my use.

I request you to personally intervene and instruct M/S Vaishnavi Gas Agency to start issuing refills to me.
Thanking you in anticipation for a favorable response.



S.Doraiswamy. 10th December 2007.

Dear Sir,
I am a consumer of Indane Gas provided by Indian Oil Corp. My consumer no. is 3347. The name of the agency who supply refilled gas cylinder to me is Vimal Gas, Trimurty Nagar, Nagpur. There is inordinate delay in supply of gas cylinder by the agency. Even after repeated telephones to them they do not book your order. I had registered demand for refilled gas cylinder on 15.12.07 and they promissed to supply gas within a week. But when I telephoned them after 12 days they told me that demand has been registered only on 25.12.07 and promissed to supply cylinder within 3 days. however, the cylinder is not supplied till 02.01.08. Telephone calls made to the agency are not even replied.

M/S VIGNESWAR GAS AGENCY SITUATED AT RAILOR NAGAR, MADURAI ARE VIOLATING ALL STATUTORY AS WELL AS RULES AND REGULATIONS OF CONSUMERS AS GIVEN BELOW
1) THE GODOWN IS SITUATED IN A THICKLY POPULATED RESIDENTIAL AREA, WHICH IS HAZARDOUS FOR THE LIFE OF INNOCENT RESIDENTS IN CASE OF ANY LEAKAGE ETC..

2) CONSUMERS ARE DENIED TO CONTACT THE AGENCY FOR BOOKING THE REFILLS OVER PHONE, SINCE ALL THE THREE PHONE CONNECTIONS ARE NOT ALL ANSWERED, BUT RINGING IS GOING ON WHICH CURTAILS THE RIGHT OF CONSUMERS DUE TO THE VOLUNTARY DENIAL OF BOOKINGS.

3)CONSUMERS ARE NOT ALLOWED TO BOOK THE REFILL BEFORE 25 DAYS OF SUPPLY OF REFILL. THAT TOO THEY ARE ALLOWING TO BOOK REFILL ONLY AFTER 25 DAYS FROM THE DATE OF DELIVERY OF THE REFILL BY THEM.. EVENTHOUGH 2 CYLINDERS ARE ALLOWED TO CONSUMERS, THEY ARE NOT ALLOWED TO BOOK THE REFILLS USING THIS CONDITIONAL WAIT OF 25 DAYS FROM THE DATE OF DELIVERY OF CYLINDER.
4) THERE IS NO TIME FRAME FOR DELIVERY AFTER BOOKING THE REFILLS. THEY ARE TAKING 10 DAYS TO EVEN 20 DAYS FOR SUPPLY.

5) THE AGENCY IS VIOLATING ALL THE NORMS REQUIRED FOR A GAS AGENCY.. THEY ARE THREATENING THE CONSUMERS IN CASE OF DEMAND..

PL TAKE SUITABLE ACTION BY CANCELLING THE LICENSE/AGENCY AND ADDRESS THE GRIEVANCES OF CONSUMERS RIGHTS.

Sundershyam enterprises, Gas agency does not lift the telephone and for booking the gas we have to be go personally. Gas weight is not accurate. delay in deliver the gas to us.

I am having a Consumer No. KD15167 with the KARCO DISTRIBUTORS ( Indane Gas Agency) , 16 R N CHOWDHURY ROAD CALCUTTA--700015 I booked for Gas cylinder on 10.12.2007 booking no 5381with an assurance that the cylinder will be delivered within 7 working days. But the same has not been delivered till date( [protected] . I have personally seen the delivery van distributing the same around the area.

I. They also harass me and ask to come time and again. They also do not respond when i ring up their telephone no [protected] or [protected].

i am using indane gas connection from 2001(one cylider) in chennai customer no 40110 due to delayed supply of cyliners i have registered for additional cylinder on may2005. but till no reply from ioc. i have enquired your dealer the have replied that " not now" pls tell me when you will inform us since i am struggling lot and without gas no cooking will be made only hotel.

no deliver gas at home & get hole charge .
they behave very badly to us.very long distance between godown & office.

Sir,

At present, the practice of one monthone cylinder(domestic cooking gas) supply to a family is followed by IOC. This practice of supply is applicable only to a small family consisting of husband, wife and a child. The big family consisting of say five, six, seven members etc., are naturally consume more gas for cooking food and one domestic cooking gas cylinder supplied to this type of family will lost only for about 19/20 days. For rest of the days in the month for cooking, kerosene is also not supplied by the civil supplies department and the consumer is forced to buy Indane cooking gas cylinder @ Rs.500/- from outside agencies whereas the cooking gas price fixed by IOC is Rs.288/-.

When contacted IOC customer cell, Teynampet, Chennai, requesting to supply one cylinder once in three weeks, the official attended the phone said that for one ration card, only one cylinder will be supplied and in case if extra supply is needed in the month, additional ration card is to be obtained from the civil supplies department, by segregating the family members in the ration card.

Is it in order or is it possible to get additional ration card by segregating the family members if the family consists of husband, wife and grown up children?

Will IOC domestic cooking gas division, Chennai, will help me in getting supply once in three weeks?

I surveyed the domestic cooking gas supply market and shocked to note that everywhere in Chennai Indane domestic cooking gas cylinders are freely available for everybody who gives an empty cylinder and paying Rs.500/-(actual cost of the cooking gas is Rs.288/-) for getting the full cylinder and thus the genuine Indane customers are compelled to face difficulty.

Will the IOC authorities take remedial action to help these genuine Indane customers?

Dear Sir/ Madam
I had been to the nearest Indane Gas Agency for a fresh connection. I was shocked to know that, initially they were unwilling to issue me a fresh connection if I don't take the 'Gas chullah' (Stove) from them. Later, when I requested them that I don't need a Gas chullah, I just need a cylinder with a fresh connection. PLEASE LISTEN CAREFULLY- The man at the counter tells me- I'll have to pay Rs. 2100/- but I will be given a cash receipt of Rs. 1625/- . Isn't it shocking? I am still shocked while writing this. They have also asked me to come either between 11am to 2pm, or after 5pm.
Please let me know where do I complaint and get them nabbed red handed. They also refused to give me the telephone number- either of the agency or of their own cell. My cell no. is [protected]

Please act and respond to put a check on such practices.

Regards
Rajeev
+91- [protected]