IndiaRush / Arnit Retail — No refund no response

Address:	Pune, Maharashtra, 411045
Website:	indiarush.com

I ordered on watch worth Rs 7, 786 on 14th Feb 2015 from indiarush.com which was delivered to me on time. I wasn't happy with the packing but still I accepted the order. After opening the package I found one feature of the product which was a chronograph watch was not working. I raised a return request. They took the watch back from me. I was happy till this time.

When I asked for refund they said they can't refund it in my account. It is their policy. They can give a coupon instead but can't refund the money. I objected several times as amount was high 7786 which was my money you can't restrict me over it's use. After several useless and unprofessional communication I agreed to take a coupon instead.

They gave me a coupon worth of same amount as my product. when I try to use the coupon websites gives error that coupon is invalid.
I contacted customer care several times at least 20 to 25 times. All I heard was "Your coupon has been refreshed, you will be able to use it after 24 hours". Same thing happened for several more times every customer care guy assured that this time it would definitely work. but it didn't work at all.

Now here comes the twist. Not sure what happened or they actually blocked my number I couldn't even call to their customer care. I dropped hundreds of email but never got any response. I am completely exhausted now.

I am very very very disappointed and regretting my decision of visiting indiarush that day.

Please somebody help me. they had my Rs. 7786 since 2015 and not even bother to receive my call.

Below are my details.
Bhagyashree
Email : [protected]@gmail.com
Order ID :[protected]
Contact : [protected]