[Resolved] IndiaRush / Arnit Retail — order id[protected] regarding xpress bee courier boy misbehave

swatijays

from Noida, Uttar Pradesh

Address:

New Delhi, Delhi, 110065

Dear Team,

we would like to inform you that we have order a product from your portal having order no. Order details for Order Id:[protected]
Shipment Details
AWB :[protected]
Courier Service : EXPRESSBEES

We got call from courier boy hving no. [protected].
He is calling us and telling that we have to collect our courier from somewhere but we deny to do that and ask him to deliver the product at location. then he started mis behaving we cut the call. Then he mentioned in our courier incomplete address /incorrect and returned our parcel.

Please check the screenshots and messages of calls and messages of order and that courier boy calls record.

Now please tell us, Is this your service.
Please solve our issue as soon as possible, Otherwise we have to take a serious action against this issue.
Please deliver our order at the earliest as well take some serious action against disgusting staff team you have
waiting for your prompt reply

Regards
SANGEETA ROY
+91-[protected]

+4 photos

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Jun 30, 2018

Complaint marked as Resolved

IndiaRush / Arnit Retail customer support has been notified about the posted complaint.

Verified Support

May 28, 2018

IndiaRush / Arnit Retail Customer Care's response Dear Sangeeta,

Greetings From Indiarush.

Apology for the inconvenience caused !!

We have forwarded the complaint to our courier partner and they have taken a strict action against the FE (delivery boy) For us the customer's satisfaction comes first.

Regards
Team Indiarush