[Resolved]  IndiaRush / Arnit Retail — Refund the amount, fraud by indiarush.com, order no=order[protected]

Address:New Delhi, Delhi, 110030
Website:indiarush.com

I ordered for the purchase of a saree from the online portal indiarush.com. Details below.

Item: https://indiarush.com/Poly silk mustard & pink chevron print saree - zy3051

Saree amonut: 1, 838
Order number:[protected]
Order date: 31/05/2017
Delivery date: 5/06/2017.

After it was delivered, i found that the saree was not of the same quality as being shown in their online portal,
It was very different low quality product i was very disappointed by looking at the saree.
I have raised a return request with them regarding this too. I had to bear the expenses for returning this item safely to them by paying 300 by couriering it,
I have contacted to costumer care too but they are like will inform u but till now no response fed up of this company

I'm not interested in replacement of the product to buy anything else in this web portal.
I need my money back with the courier amount which i paid for returning their product
So please do help me out to get my money back as requested above.

Thank you,
Pushpa. G
Contact no: [protected]
[protected]@gmail.com
Bangalore
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Aug 18, 2017
Complaint marked as Resolved 
IndiaRush / Arnit Retail customer support has been notified about the posted complaint.
Verified Support
Jul 18, 2017
IndiaRush / Arnit Retail Customer Care's response
Dear Pushpa,

Thank you for writing IndiaRush!

Please accept our sincere apology for the inconvenience caused to you.

With reference to your email in regards to the refund for the order number[protected].

We tried getting in touch with you but there was no revert, we would like to inform you that we have initiated your refund from our end through transaction#[protected] on 8th of July'2017, same may have credited to your bank/credit card account. We request you to kindly check with your bank.

We assure you that we will try our level best to provide you great services in the near future.

Regards,
Sarvesh
Customer Support|| IndiaRush
Jul 19, 2017
Updated by Pushpagkumar
Hello Sarvesh,
We have not received any calls from your company, and moreover I have ordered this
Product through cash on delivery process,
I have not given any of my bank account
Details, so how is it possible for you people to refund amount back to my account,
Order no is[protected].
Jul 25, 2017
Updated by Pushpagkumar
Hello,
I have no response yet from india rush side, do reply as soon possible
and refund my money back .
Complaint comments 

Comments

This products is not satisfaction...and products quality Is very poor...i am not expected in this designs...the products colour is very dark...
Hello,
My complaint is not yet solved, im not interested to buy anything else from this company, do return my money back, i can provide my details through mail if needed, it's been 2-3 months of returning the product, im requesting to please help me out in getting my money back as soon as possible...

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