[Resolved] IndiaRush / Arnit Retail — without confirmation of order credit amount in wallet debited

lobh

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400057
Website:	Online shopping

I had 1999 rs in credit wallet of indiarush, when i selected the clothes and proceed for payment that time it debited my wallet amount but didnt receive any confirmation of order placed.
Plus they have taken same order twice.
And in there order history its showing two orders for the same set of clothes.
Tried contacting the customer care but all their executives are busy from 30-40mins.

+2 photos

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Aug 19, 2017

Complaint marked as Resolved

IndiaRush / Arnit Retail customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2017

IndiaRush / Arnit Retail Customer Care's response Dear Lobhas,

Greetings from IndiaRush!
We apologize for the inconvenience caused to you.

At IndiaRush.com we try to give best services to our customers.

Regarding Order No#[protected] and[protected]

As per the telephonic conversation we would like to inform you that the credit of 1999 has been rolled back to your indiarush account we request you to kindly login to check.

However we would like to inform you that we ensure you this thing would not be happened in future.
Regards,
Sarvesh
Customer Support|| IndiaRush
[protected] (10am-7pm)

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Comments

Anumayam Ramana

from Chennai, Tamil Nadu

I have returned Order#[protected] through Professional courier and the same has reached on 10th July, 2017. Till now there has no acknowledgement from Indiarush that the return has reached them. Also no information on when and how the refund will be done.