Indiatimes.com — Complaint against newspaper vendor (charging delivery charge @ rs.30 p. m)

Address:

New Delhi, Delhi, 110086

Vendor in my area (Sector 20, rohini) mr sk ask delivery charges of rs 30 per months as i have taken 15 month scheme from times of india.. Regarding the same i complaint at 'crm. [protected]@timesgroup.com' & grievance. [protected]@timesinternet.in and call received from no [protected] (Mr samser mehra) and say that vendor will call me for lesser amount... They cant help in this matter..
Also deny to provide the written guideline for the same.. After that i have marked 4 reminder (Within a 40 days) but no response.
My simple question is from toi that why the same is not update to us at the time of sealing the scheme. Further in uttam nagar area i was used the scheme form last 4 year and vendor never ask for any signal paisa as delivery charges.