Indiatimes Shopping — Order No: [protected] cancelled

Address:

Mohali, Punjab

Dear Sir/Mam, I have ordered an item from your website on Dec 28, 2013, 08:58 PM. Item details :- Order No: [protected] Item Name : Philips Induction Cooktop - HD4941 Today, I received a call from your helpdesk saying that incorrect item has been ordered. And further she said that this is not an induction cooktop rather its only utensils for it. On further questioning, I got to know that this is a technical glitch on your website. Although i have ordered correct item only. but customer care executive insists on cancellation. Reason for cancellation of order has been mentioned as “WRONG PRODUCT UPDATE WEBSITE”. How come a national level reputed shopping website has not able to find the technical glitch before deducting the payment from customer. Why the item has been booked and then cancelled without any satisfactory reason ? Why the indiatimes.shopping is not able to convince the customer about the mistake they have done? Had I have been informed that day, I could have bought it from some other reliable website. This is my first purchase from this website and I must tell that this is horrible experience for me. Request you to look into it and please revert back with satisfactory reason for cancellation of this product. I had ordered correct item and i want my item to be delivered otherwise i will go to consumer court.