Indiatimes Shopping — refund of order amount

Address:

Jaipur, Rajasthan

I made an order for "Bacca Bucci Premium Olive Men Boots - ART-900" for Quantity: 1 of SIZE: 9 on 23 Aug 2014. The Order was given ID: [protected]. I paid Rs 868 through Credit Card. I was delivered loafers instead of boots, thus I returned the product, which was acknowledged by INDIATIMES SHOPPING on 28 Aug 2014 with Case Id-489526. Case Detail reported by INDIATIMES SHOPPING as "Customer ordered "X" product but was delivered "Y" and he wants replacement". On 9 Sept 2014 INDIATIMES SHOPPING sent me the replacement. The product was "Bacca Bucci Premium Olive Men Boots - ART-900" for Quantity: 1 of SIZE: 7. As such I was delivered boots of smaller size. I again requested INDIATIMES SHOPPING for make a pick up of wrong product on the same day. A Case Id 1502429 for "Size ordered:Size 9 order Size received :Size 7 received" was generated. The product was picked up by ECOM EXPRESS Ltd, New Delhi and I was given receipt No 200037 on 12 Sept 2014. Aggrieved by the service of INDIATIMES SHOPPING, I request them to refund me the order amount. Since than I have at least thrice called their customer care No.[protected] and twice on their web page for refund of money, but the executive and his senior "Arun Jangid" says they have not received the product sent by me on 12 Sept 2014. ECOM EXPRESS Ltd, New Delhi is INDIATIMES SHOPPING's authorised courier. Even after lapse of a month they have not updated the details of return and making me suffer for their lapse. I promise I will never visit their site again but this time please do all necessary to make them refund me the ordered amount Rs 868.