Indira Gandhi National Open University — grade card not getting updated/ certificate issue

Address:New Delhi, Delhi

My batch was[protected] bsc fmrm, after all the re-do exams and paying so much re-do fee the grade card wasn't getting updated. After very long followups i was informed that some internal project marks weren't added because of which grade card was not updating. Now after all the marks and all have been cleared by college fddi, the grade card is still not getting updated due to which my certificate is pending. Its been almost 2 years since i am trying to get my degree, please help as i need the degree very urgently.
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On the 29december 2018 i do a admisson from your ignou site you cut your fees at twice in one time i have all the proof of fees cutting i have both transaction numbers
1:- IBIBO OTC NO:[protected]
2:-IBIBO OTC NO:[protected]
so pls return my fees in my account

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    8th Block, 39th Cross Rd, Jayanagar, Bangalore, Karnataka, India - 560070
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