Indira Gandhi National Open University — I have not received my marksheet and provisional certificate

I have cleared my graduation in month of october 2018.. But due to some reason... I have not received my marksheet and provisional certificate. Because i have transfered from my earlier address. That's why i did not receive my marksheet... I approached to my regional centre ranchi... But they don't have any clue. Sir please it's humble request send my marksheet and provisional certificate in my regional center ranchi. Please sir help ur student. I m in trouble.. Help me. Send my marksheet and provisional certificate in my regional centre ranchi. My enrollment no...[protected] name of program... Bdp b.com pass out year..2018 regional centre... Ignou regional centre ranchi