Indira Gandhi National Open University — not yet received original certificates-mba

Address:

680724

Sir
I have completed my pgdom and mba (Operations management) and i have received the original certificates in the 30th convocation at cochin. But after the improvement result in the month of december 2016, total percentage of marks and division are changed and i have got provisional certificates. But the original certificates not yet received. I send many emails to ignou officials and office. Nobody will responding. My enrollment number is[protected], cochin-14, study centre: 1407. My enrollment number is not found in the 31st convocation registration. So, please take necessary steps to get the same. I have attached the certificates. Please help me. I send many e-mails for getting new certificates. But i didn't get any reply.

I have received an email from convocation centre as follows,

"convocation convocation
Wed, aug 1, 2:16 pm

To me

1.8.18

Dear learner,

For your improvement degree, you may mail in september, 2018. Because 31st convocation date is not yet decided till date.

Yours sincerely,
Ar (Exam-i)"
After this email, i send many emails to them. No reply till today. Now what can i do? More than 2 years completed. Without original certificate, i can't add my qualification to my employer. So, please do the needful.
Yours faithfully

Sd/-

Shaju k k
Kallely house
Kuttikad p o thrissur-680724
Kerala [protected], e mail: [protected]@gmail.com