[Resolved]  Indo Shop — Regarding cancellation of product and refund of amount

Dear Sir
I must express my extreme disappointment and frustration regarding the recent transaction I had with your company. Now, I have carefully reviewed your return and cancellation policy, and it is clear that I followed all the necessary steps to cancel the product within the specified time frame. I promptly emailed you requesting the cancellation of the product within 2-3 hours of the purchase, as per your policy and telephonic conversation with your representative. I have recorded and kept the conversation as evidence. However, it seems that my request has been completely ignored, and my hard-earned money is still in your possession. This is completely unacceptable and unjustifiable. I expect you to honor your own policies and cancel the product immediately.

Additionally, I demand a full refund for the amount I paid. Failure to do so will leave me with no choice but to pursue legal action against your company. I sincerely hope that it does not come to that, as I believe in resolving matters peacefully. I trust that you will rectify this situation promptly and ensure that my refund is processed without any further delay. I eagerly await your prompt response and resolution to this matter. I am prepared to take any necessary action to protect my rights as a consumer.

I demand that you provide me with your official address so that I can return the product within the stipulated time frame as mentioned in your policy.