Indraprastha Gas Limited [IGL] Complaints & Reviews

Please refer your sms dated 30.12.18, regagarding my billing. Please be informed that i left india for germany on 19.12.2018 and i will be away till february end, hence my premises will remain locked till that time.
I have no any previous dues, as i am paying my bills before the due dates.
Whatever gas i have consumed from for 25days, i will settle your accounts as soon as i reach delhi.
Thanking you,
Yours sincerely,
Chander parkash bhatnagar, bp no:[protected],
69, engineers society, 21, i. P. Extension, patpar ganj,
Delhi-110092
Mob:[protected]

I applied for png connection through indraprastha gas limited delhi in the month of sep-2018. My b. P. No. Is [protected].
Still my connection is not started and also meter was installed at wrong placed despite of my consent.
Project manager of igl of my area not picking up my phone and supervisor of igl of my area not taking any concrete action to correct the meter location and starting of burner through gas pipeline.
br...

Sir

No installation of png BP[protected] connection has been made since six months till date by igl authorities.
several request has been made to customer care and area coordinator but no action is taken till now.
It is requested to either take necessary action or refund my amount into my account to avoid unnecessary hassles.

thank you
arun kumar

Bp no:- [protected]
I made an application as on[protected] & paid cheque of rs 6000=00. As yet no action has been taken for providing me the connection. I have made written complaints to your customer care e-mail id & have called the customer care help line number several times. I have had two calls from your office to ask if my complaint has been addressed. I have had assurances from them that my connection will be provided soon. Last call was recd as on the[protected]. My place has not even been surveyed till date. Please advice by when the connection will be provided to me.
Kirti kumar pawha
40, pusa road, new delhi-110005. Mobile no:- [protected]

Today one of your representative came for installation of new png connection at my residence. He wanted me to arrange for the ladder for his workers. Kindly confirm me if it is my duty to arrange for the same? However, on his request i could arrange for ladder from my neighbour but your representative insisted me to bring it to him. Is this my duty?

For png new connection booked it has been dated 29/10/2018 by mr raj kumar shukla after more than two months, so far no connection has been fitted in my house. Many times the call has been made to the customer care number but no nresult. Our bp no:-[protected]. Please try to get executed soon.
Thanking you
Yours
Anju sharma
242 nimri colony first floor,
Ashok vihar phase-iv,
Delhi-110052
Bp...

Dear team,

I am a png customer from 1 jan'17 (Bp[protected]), i paid all my bills ontime, everytime i am paying bills along with security deposit rs 500, as per the number of bills i have already (In aug 18) paid entire security amount, but as i checked found security amount is still there in the december month bill, same checked by one of your executive (Neeru choudhary) she told me we will share revised bill and will exclude this security amount rs500 dec month bill. After that called so many times on the customer care number and tried to resolve the problems but i failed.

I am really frustrated by the services you people are providing to me, security amount has already been submitted but its still mentioned in the bill. Kindly fix the issue asap.

This is to inform you that i its more than 120 days now and my domestic gas connection is not yet installed.
Finally when the techinician raja from igl holding mobile no.[protected] visited my location and found the there is already gas connection in place and it will take 2 hours to install my connection.
I live in first floor.
But the technicain did not work and left without installation and saying that the ground floor owner is objecting them and saying without his permission they cannot install.
When spoken to igl they asked me to register compaint against the technician as this should not be objectionable in the same building and he should go through the installation.
Please take action against raja for misleading and not installing the connection and help me in getting the installation done by this week asap, without which am not able to move to that house.

Here’s the bp no. [protected]
And lead no. [protected]

Hi,

I applied for connect at g2/18, malviya nagar, New delhi almost one year before still installation not completed. please check . The connection BP no. [protected]. PNG started working on other floors in my building. Kindly ask the right person to complete the installation. I called many times on customer care but I always get one more date.

Please resolve on priority and also tell me RTI process

Thank you
please contact me at [protected]

I have not recieved any bill since my connection... I dnt have any bp number.. How to i check my bill?? Customer care executives are of no use... My connection is 4-5 months old and no bill... Neither any message or email from your side... I[censored] submit online complaints, it doesn't happen and it ends up with a page saying bad request... Improve your customer care and resolve my problem as soon as possible.. I don't want to visit your main branch for such complaints.. Please provide any information in either email or phone

I want to disconnect my gas connection png permanently because we are shifting our house so that's why we have to disconnect our png gas connenction.
Please take a look to this problem and i am sure you will take actions to this problem. Earlier response to disconnection problem will be appreciated. We are shifting today that's why i want you to disconnect my gas connection as soon as possible....

Deepa NARANG on Dec 11, 2018 Submit a Complaint
My BP no-[protected], i have paid all my dues then why i am kept in defaulter list. i have not received bill for a single time. please send me copy of my bills and adjustment urgently and clarify status of my gas connection.I have called their customer care but they are not able to inform me the status.

I have tried IGL complaint cell number [protected] but nobody picks up the phone.

Please help me to resolve the issue.

Hi all,

I have called several time to customer care but didn't receive any resolution. Today I again called and spoke with Netralpal who got irayed and used unprofessional language. If a customer wants to know about any discrepency in bill he will definitely ask questions but you executive got irate. My concern is my last reading was 510 in July when made the payment. For the month of October it is 536 and I have received bill of 1787. Can you guys tell me the rate per unit? Do you think this is the correct bill. Kindly look into this and provide with proper resolution.
Seeking your call on the same.

Regards,
Renu Dhawan
[protected]

My BP no-[protected], i have paid all my dues then why i am kept in defaulter list. i have not received bill for a single time. please send me copy of my bills and adjustment urgently and clarify status of my gas connection.I have called their customer care but they are not able to inform me the status.

I have tried IGL complaint cell number [protected] but nobody picks up the phone.

Please help me to resolve the issue.

Kindly note that 01 yr ago i have submitted a application form for domestic gas connection at rohini sec 11 igl office. I have submitted gas connection form in jan 2018 cheque no. 38001 (Pnb) that was lost by rohini sec 11 employees. After 3 month in march 2018 i have submitted form again with cheque no. 38003 payment. Now my both the cheque deducted from my account no. [protected] and 02 bp no. S generated [protected] & [protected]. I got only one connection on [protected]. They ensured me i will get refund automatically but not received any refund still.

2nd - they are giving me average bills last 08 months. Nobody coming for reading properly. I am only living 02 persons in my home and i am getting approx 790/- rs bills per month. I havent use gas like 790/- bills. Please help me as soon as possible.

We had applied for the connection on september 10, 2017 and paid rs 1275/ vide cheque no 322251 for connection no
Cx25573971 but till now the connection has not been done and we have received notification for further payment through sms. Kindly look into the matter.
The igl website is also not consumer friendly and its not possible to register query/complaint/feedback there.

Sir
I am attaching the job card service no. [protected] reconnection of png pipe at my residence hig duplex ii rh 34 sect 2, rajendra nagar sahibabad ghaziabad 201005
Kindly check it as per your website is rs 301/ per meter (Service+ material) material is with me should charge oly services charge and if they provide new pipe for geyser pl reply or contact on [protected]

I have filled cng in my car at the igl pump nehru place delhi-110019 on 3rd dec 2018. The tank normally get filled with 7-8 kg of gas. However, yesterday as against daily 7-8 kg, the tank was filled with 9.7 kg. This clearly indicates that the pump has adopted certain unfair and fraudulent practices which has led to higher billing.

I want quick redressal of my grievance.

Regards

Gautam jain
[protected]

Date 04 dec 2018
To
The
Indraprastha gas limited
N delhi

Subject: strong complaint regarding inaction of the igl staff for not starting png connection in my house

S no bp number
1 [protected]
2 [protected]
3 [protected]
4 [protected]

Sir

The feasibility check to install the above new igl connection was passed on 29 may 2018.

Requests to install/ start new png connection was initiated on the 05 june 2018, by payment of rs 6000/- each (Total paid 24000/-) to sh rajeev kumar (From igl) for the above four connections in my new building at my address. Mr kumar collected the cheque payment from my house personally by hand. The external yellow gi pipes of igl were installed subsequently after several calls.

Following this multiple phone calls have been made to sh rajeev kumar (Tel # [protected]) over last several weeks to expedite the connection. But he has been evading the work for one reason or another. I was told by him that he would be the main contact person to complete the said job. But after multiple false promises the functional connection has not been completed. Thereafter, many phone calls from my end have remained unattended.

Then, i had no choice but to complaint about the involved igl official on the toll free #[protected]. I happened to speak to a lady ms kavya katyal on 31 oct 2018 (Lead # [protected], conversation attached in the email), who also promised to get things moving in one week time. But still nothing moved.

My personal experience of dealing with igl company has been very disappointing so far. You would appreciate my pain at the apathy of concerned igl staff. I wonder if this mail is going to help at all!

I would appreciate if you could kindly look into the matter, please start my connections; and also take stern action against the inefficient officials who bring a bad name to the esteemed igl.

Yours sincerely

Nb this e mail was also sent to the igl on 29th nov 2018. Not even acknowledged

There are about 14 refilling points at muradnagar igl station but staff always keeps only about 5-6 points operational due to which queue of cars gets piled up.

Even when there is a duty of person at a point, then also that cng points is not operational and person on duty is roaming around. Request you to deploy more people at the working cng points and also make sure that people who are working keeps the cng points operational rather than doing irrelevant things.