Maharashtra Natural Gas [MNGL] Complaints & Reviews

My BP Number is 50012768 & Address is Flat no 302, Guruprasad Appt, Left Bhusari Colony Kothrud Pune.
Around 1+ month back, your team installed a new meter. since then, Meter is not showing any reading & its stuck at 000000 only. Another problem we observe is, after meter change, the flame of the stove has no enough power in it & so it takes longer time to get a food ready.
Need your quick help to resolve this issue....

B.P. NO. 50398921, BILL NO.[protected] date 29.04.2025. Connection is not used no any kind of pipes are connected to the main line with our burner. We are using our own cylinder from the date of living there. we just got the connection in emergency along with whole society. but never used. bill is wrong and countable in fraud case. Request to cancel the bill and visit to the meter connection location For further physical verification....

Dear sir, Can you change registered number as below.

BB No...50427082
Existing mobile number [protected]
New registered number...[protected]
Thanks

Anant Patil...

BP Number 50407326
Hi team,
I requested for reconnection for MNGL, but technicians are not responding.
Called multiple times but no response. No value for customers.
Contact number [protected]
Technician contact no-[protected]--Deepak. He told my issue will resolve in 1 hr but for 4 days issue is not resolved....

I requested a new Piped gas connection for my flat in Warje, Pune back in July 2023. I received the attached welcome letter over email as soon as I paid the fees. However, nothing after that. I have even submitted a Complaint/SR on MNGL website. No response on the same.
Attaching the photo of welcome email.
The flat is currently rented out and I am outside India. Any help in this matter would be highly appreciated. Thanks in advance!

Regards,
Vikas

Despite several attempts and after writing several emails and also registering Online for my Gas connection FOR BP No.[protected] Meter No.[protected], I ma still not receiving my bills Online .

Recently, the Gas meter reading person visited us and took the reading and he also assured me that the bills will start soon but still there is no sign of the bill . All that we get to know is the amount due and the due date . On the...

MNGL service is real bad . They took money but not installing Connections.
1000 times I am following up. No response only they take money . Fraud company I is

Hi,
I have requested for the new connection since October-2023 but no progress happened. Every time I am getting new phone number from customer care but nobody actually cares.

Requesting you to please provide me the connection as soon as possible.

Kindly refer the details as below,

BP No. : 50364831
Name : Vaibhav Kishor Borase
Adress : D-105, La Melosa, Chaudhary park, Wakad-411057
Fees paid on : 1st Nov 2023
Mobile no : [protected]
Email ID : [protected]@gmail.com

Regards,
Vaibhav Borase

It is more than two months since we receive our welcome letter of aforesaid BP no. One of the executives called about a month ago and did not turn up on the time he had assured to come for the installation of mngl neither did he picked up our multiple calls .
today also one of the persons called who named himself as Ajit Kumar and told that he is nearby and i asked him to come in 15 minutes and i left asap from office to be home in 15 minutes and immediately called him but that gentleman did not bother to answer my endless calls . when i called from another no he said that he has reached at other location . when i asked then why he asked me to be home, he kept the call on long hold and did not answer . It is such a disgusting service that i have been experiencing for the last more than two months now .

Can i expect any resolution to this as we are fed of the scenario.

Dear sir/madam,

I am writing to bring your attention a concerning issue regarding my MNGL gas account. I haven't received any gas bills since I started using the service.
we are using the gas connection from 5 July 2022.
I have diligently corresponded via email, initiating follow-ups over the past six months; however, regrettably, the issue remains unresolved.
My BP number is 50300847, and my registered address is C1-1101, Paranjpe Abhiruchi Parisar, Dhayari, Pune 411041.

I have attached latest meter reading photo.

I kindly request your assistance in resolving this matter as soon as possible.

Sincerely,
Rajendra Vishwanath Rokade
Mob No. : [protected]
Email ID : [protected]@gmail.com

Hello MNGL team, My BP no is 50361633 and ticket number is 11207546. I have applied for new connecttion request on 9th Oct 23 its been more than 3 months but connection is provided by the MNGL

Regards
Pavan Sarda

BP[protected] Connection not done since last 10 months
Address: Plot no 14 sunderbaug colony parshwamani near agarsen bhavan dapodi Pune 12

I have sent a request to customer care on 6 November 2023 regarding my pending connection as meter has been installed two months ago.
I have been following up with Customer care as well one of the representative who made connection to other flats in the my building to connect my Gas to MNGL pipe.
No one is responding on my request and its been pending since last ten month.
Let me know if you cannot provide the service so

This is the 10th month. We have already paid the full amount for this connection and still its not is function.

Can this be checked on high priority?

BP no. 50112235

Complaint no. 11198375 placed on 2 oct and complaint no. 11213412 placed on 22 nov yet not resolved

Pls contact [protected].

My BP number is 25010153. since 6 month i am requesting for connection to MNGL Nashik team. instead they generated bill against my BP number in month of OCt 2023 without connection in my house.
Continue i am follow-up and all details mailed them but still not received any response. I am very disappointing they way of work MNGL Nashik.
I am writing here to you please look this matter on your level and resolve this issue because MNGL Nashik is not responding on it.

BP 50360242
They took money but connection has not been done . I have contacted them multiple time but no response

Hi
They take money but connection has not been done .
No response from customer care .I have contacted through mail and email but no response
BP No 50360242

Hi, have made multiple calls, have only got false commitment. I have made payment for connection in June (BP No. 50351918. There is already gas pipeline connection in society. Only flat where I am staying now does not have connection. Kindly send your technician who can come and do connection and fit meter in our house.

My bp no is50349307 .I have done payment for the gas connection at my residence since May 2023, .I have mailed several times regarding the installation of the connection for which every time I am assured that i will get the connection soon so far 4-5months have passed but i have not got the installation done.please do the needful asap

I have been pursuing disconnection gas line for many years with MGNL. (MNGL B.P. No.[protected] The disconnection form along with cancelled cheques have been sent multiple times via email. Moreover, the house has been sold and no longer in my possession, which also had been communicated to MGNL multiple times.

The customer services department has been of no use and do not seem to have the ability to resolve issues. They are only able to send a standard response stating the following sentence every time -- "your concern regarding disconnection has been forwarded to the respective team".

Despite my multiple requests to disconnect, they also continue to send an outstanding bill. These amounts have been cleared from my end minus the security deposit, which I do not need to pay as i am disconnecting.

It has been frustrating experience dealing with the customer care organization. Help to resolve and get my gas line disconnected will be much appreciated.

As per telephonic conversation with your customer care executive, I, Deepali Phansalkar having BP No.50054972 sharing a scan of my bank account statement with you, highlighted in fluorescent colour, which clearly shows payment to MNGL as a security deposit from my Bank of India saving account no.-[protected] of Kothrud Gurjrath Colony Branch.

Hope this suffices your query about my security deposit amount with you towards BP No.50054972.

Request you to update your records accordingly & to provide me receipt of the same for future correspondence.

Thank you in advance.

Deepali Phansalkar

Cell no. [protected]