Indulekha — Order issue

dhanashri14

from Pune, Maharashtra

May 4, 2022

Address: swaraj nagari talegaon dabhade pune

I am Dhanashri chaudhari, my registered mobile number is [protected].
Today on 4th may 2022 I had booked a order for indulekha 340 ml 304 rs on 12.39 pm.
Money was deducted from my account but I have not received any order confirmation message so far that I have not received the mail for confirmation.
On account order history it shown like "you haven't placed any order yet".
customer care person will not answer sincerely. They said we raised ticket and you ll get mail but till this not happens.
I attached screenshot for money debit.
please cancel my order and refund my money as early as.

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Indulekha customer support has been notified about the posted complaint.

May 05, 2022

Updated by dhanashri14 indulekha team can't solve my issue, i have payment message in which my money is debit n credit to other paytm account.
Help me regarding.

May 06, 2022

Updated by dhanashri14 Hello sir/mam,
I am Dhanashri Ganesh Chaudhari .I order Indulekha shampoo 340 ml on 304 rs amount from your website www.indulekha.co.in on 4th may on12.39 pm.
The specific amount was debited from my account but I can't got any confirmation messages or mail regarding the same.
I had message about debit money and also screenshot for regarding i attached to this mail .Also I paste the message below to whoever money would credited.
"Your a/c no. XXXXXXXXXXX0831 is debited for Rs.304.00 on[protected]:39:11 and credited to VPA paytm[protected]@paytm (UPI Ref no[protected] Suvarnayug Bank"
So please verify this as early as and please refund my money as soon as possible to my account.
I hope your team will help me out .

Thanks & Regards,

dhanashri