Indus Motors — committed works not done on the vehicle

Vehicle kl6j 3069 (Wagon r) produced your service point for 2nd service during last week. While delivery time the sales executive committed to undercoat the vehicle. This fact intimated to the service point at the time of fist free service and they told that the gun was damaged and committed to do it 2nd service. Before going to 2nd service contacted the service manager and sales executive sri. Azeeb about it. They assured to do it and vehicle produced and halted one day. While taking delivery of the vehicle on the next day. Nothing has to be done on the vehicle (Under coating) and the lid of the fuel tank not open. While taking delivery of the vehicle sales representative assured to do the work and collected a money. I have bought the vehicle with an exchange of an alto vehicle kl33 508 and amounting to rs.72500/-. Exchange benefit and consumer offer not included on the sales price during the sales. Thus i have a lot of loss sustained and i have paid money additionally. I frequntly call your sales represntative and he has not attended the calls.
At this juncture i express my displeasure about your sales and service providing to me in this regard. I never recommend or contact you about it.

I wrote this to, as a reputed firm, your good will lose among the customers and public by the lethargic attitudes and bad behavior of your staff.