[Resolved]  Indusind Bank — abnormal charges

We have a cc account no[protected] under the name of m/s venus buildtech india pvt ltd. Unfortunately totally unsatisfactory service is being provided by the bank and charging abnormal fees for the even delayed services. Whenever a bg is required we have to wait for the receipt of bg from 4-7 days whereas other banks are giving this service the same day. We had applied for issue of solvency certificate for submission with a tender. Verbally “mr. Rajaram” & “mr. Pulkit chadha”informed that this service will be free of charge or the minimum charges will be debited to our account. Solvency certificate was not provided till the submission of the tender and we requested for cancellation of our request to “mr rajaram” to cancel our earlier request because it was not required anymore. However we received this certificate after 7 days when the date of submission of tender was already over and there was no relevance for such a certificate. Your bank has charged ₹59000/- for the issue of solvency certificate which is of no use. It is requested to refund this amount of ₹59000/- and credit the same to our cc account.