Indusind Bank — Amazon initiate refund but still not received

On 18th August, I ordered a mobile from Amazon shopping site with my card Whose price ₹12499 .I am mentioning his order id here as well.

Order id[protected]

This order of mine got cancelled.And my refund was issue from Amazon on the 23th aug.But till now this amount has not been credited in my account.
The reference number that I have received from Amazon is also mentioning here.
REFUND REQUEST NO-

74056631231123045596427

When I asked the customer care of the bank to check this reference number, they said that no amount credited by this refund reference no.
Please sir i request solve my problem as soon as possible

.
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IndusInd Bank customer support has been notified about the posted complaint.
Verified Support
Aug 30, 2021
IndusInd Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused to your banking experience. Request you to share us your registered contact details at [protected]@indusind.com and allow us some time to get back to you with an appropriate resolution.

Regards,
Team IndusInd Bank
Aug 31, 2021
Updated by απιγαη ρπιηςε
I got upset after mailing you guys. Your customer care on call seems so stupid that as if they don't know anythingWhen you tell them on the call to check the reference number, they don't even know about it. You guys are so big the company is a multinational company and having such foolish customer care. Those who do not even know what the reference number is. How to check reference number.I have mailed you guys 10 times. I have called 50 times. How many times should I give you my proof that my refund has not come.
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