Indusind Bank — bad/harassment call from your collection department.

I am using indusind credit card since last 6 year and i never forget (In last 6 year) to pay the bill on time and also i always paid full amount, but unfortunately due to heavy work load i forgot to pay my dues on/before 25/12/2019. My dues are around (10000 approx.)

On 08/01/2020 i recieved a fresh email having new bill of approx 19500 approx. I talked with your custmer care on same day and requested to kindly wave off my fine (Ref. No. [protected]). When i asked whether i have to pay the full amount today or i will wait for the reply of request. He told me wait for 3 days, if your request processed you pay updated amount or otherwise pay full. If you not recieved any message pay full amount, later on we will adjust the fine if your request is processed. I aggreed on same.

On 09/01/2020 i again recieved a call from your collection department ([protected]), i told them about my situation. On the contrary she tried to threatened me we will reduce your cibil score and pay immediately. She didn't try to understand my situation. When i requested to talk with his superior he (Mr. Anil disuza from head office) also trying to threatened me. He said "have you forget to talk your food?" i said what the silly question is this. How dare to talk me like this. Then i threatned me by saying i will call your all refrences and i will deface your image. I felt so much humilated and depressed. I already told them when i am going to pay and about my request, but he didn't listen at all.

I never forget this type of comment from your bank. You can check my previous record i always paid my dues in full and much before due date.

I sent above email to [protected]@indusind.com on 09/01/2020 but still reply not recieved.