[Resolved] Indusind Bank — cancel one assist service

mrinmaymondal

from Kolkata, West Bengal

Address:

North 24 Parganas, West Bengal, 700136

Received sms from indusind bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 4:21 pm 12th september 2017
Indusind card no. Xx 6005
Oneassist relationship number - 2747498

Was this information helpful?

No (0)

Yes (0)

Sep 25, 2017

Complaint marked as Resolved

Tank you very much for this kind of coordination from this from. Also I have got an email from [email protected] after resolution of this.

IndusInd Bank customer support has been notified about the posted complaint.

Related IndusInd Bank reviews

View all 2165 IndusInd Bank Reviews

Comments

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Dear Mr Mondal,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 2343936.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist

mrinmaymondal's [Complaint's author] reply, Sep 16, 2017

Today I also get a call and the executive is trying to misguide me to forcefully accept the service. I don't know from which side IndusInd Bank or Oneassist the executive is. I have got the call from 02261593600 number. Please do the needful action as I am unable to stop this oneassist service though I have got the SMS to cancel it with reference number 15091747087. The customer care executive is threatening me to impose the Charges of Rs 700 or more on it. So please cancel this service for me as per standard charges.

nayeem_khan

from Hyderabad, Telangana

Received sms from indusind bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission. I dint even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. why u guys are doing such type of things with your customers without their permission

Please deactivate and refund my money asap
Date of incident : 6:55 pm 22th November 2017
Indusind card no. Xx 9003