[Resolved] Indusind Bank — cash didn't come out through atm | |
I am pankaj jain. I want to tell you that on 19/13/2017 at 10:02 pm i withdraw cash through an atm of hdfc bank the machine counted notes but they didn't came out of it and after 5 minutes a message of withdrawal of 10000 came to my phone i haven't received my amount back. My account no is[protected]. Kindly do something. Please take strict action towards it and help me as fast as you can Was this information helpful? | |
Jan 20, 2018 Complaint marked as Resolved IndusInd Bank customer support has been notified about the posted complaint. Verified Support Dec 20, 2017 IndusInd Bank Customer Care's response Dear Mr. Jain, We wish to inform that our Team has responded to you on email on December 20, 2017 vide Interaction[protected] We would be happy to receive your feedback on your experience against the said issue, please click here http://goo.gl/w77VTO to share. Thanks, Team IndusInd Bank | |
 2 Comments | |
Comments
Dear Mr. Jain,
With reference to your complaint regarding a debit placed on your IndusInd Bank savings account in spite of non-dispensation of cash from an HDFC Bank ATM. Please follow the below process for claiming the funds: 1. Submit a complaint /dispute letter to the issuing bank IndusInd Bank branch where you hold the savings bank account. 2. The Issuing Bank will then raise a chargeback dispute/query on us (HDFC BANK) seeking the disputed transaction status. 3. If the transaction stands valid as per your claim, the funds will be returned to the issuing bank, which would be credited to your account by your respective bank. Assuring you of our best services always.
-Anay
HDFC Bank Customer Assistance
With reference to your complaint regarding a debit placed on your IndusInd Bank savings account in spite of non-dispensation of cash from an HDFC Bank ATM. Please follow the below process for claiming the funds: 1. Submit a complaint /dispute letter to the issuing bank IndusInd Bank branch where you hold the savings bank account. 2. The Issuing Bank will then raise a chargeback dispute/query on us (HDFC BANK) seeking the disputed transaction status. 3. If the transaction stands valid as per your claim, the funds will be returned to the issuing bank, which would be credited to your account by your respective bank. Assuring you of our best services always.
-Anay
HDFC Bank Customer Assistance
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I request you to share the complete issue, ATM details, transaction details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.
-Manoj
HDFC Bank Customer Assistance