[Resolved] Indusind Bank — complaint regarding forex service

[Resolved] Indusind Bank — complaint regarding forex service

S Souvik Debnath from Chennai, Tamil Nadu

Before purchasing the card, i confirmed with customer support thrice... I reapeat thrice that this card can be used in amazon.com. And every customer support confirmed i can use it for any online shopping. Your website promote for online shopping using forex. Even the bank official confirmed me the same while handing over the card. And now after 2 declined transaction, multiple complain, customer support says "you cannot use the card in amazon.com". So after multiple confirmations & bank promotions, the output is indusind does not support world's largest online e-commerce site. What a fraud company you are. I am not starting about customer support as that is another 2 page story. But in short, i never experienced such pathetic support from any company. The first thing i want after i return to india, is the refund of every penny (Inr38233.00) paid for this card. I don't care whether the dollar rate is high or low. Was this information helpful? No (0) Yes (0)
Feb 26, 2018 Complaint marked as Resolved IndusInd Bank customer support has been notified about the posted complaint. Verified Support Jan 26, 2018 IndusInd Bank Customer Care's response Dear Mr .Debnath Basis the post, we had referred your concerns raised in your post to our relevant department. As per the update received, We wish to inform you that referred transaction was without CVV2 validation and hence it was declined. Should you require any further clarification, please feel free to contact us [protected]@indusind.com. Assuring you the best of our services. Thanks, Team IndusInd Bank
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