[Resolved] Indusind Bank — credit card amount deduction

GGPrakash

from Madanapalle, Andhra Pradesh

Address:

Chennai, Tamil Nadu, 6000097

I have a indusind bank credit card. I have not yet activated the card. Every month bill is generated since jan 2019. Now recently generated bill shows that i should pay 7000. I have not yet used the card. I didn’t even activate the card. I need a solution for this. I could not reach indusind bank customer service. I have tried many times.

Card details : 44xxxxxxxxxxx002
Mobile: [protected]

I need a solution for this

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Sep 15, 2019

Complaint marked as Resolved

IndusInd Bank customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2019

IndusInd Bank Customer Care's response Dear Prakash,

We have forwarded your concerns to our relevant team and shall revert to you shortly.

Thanks,
Team IndusInd Bank

Verified Support

Aug 14, 2019

IndusInd Bank Customer Care's response Dear Prakash,

As per our telphonic conversation, we understand that you have initiated the payment on August 13, 2019.

We wish to inform you that it takes 1 working day (except Sunday and Bank holiday) to receive payment in credit card through NEFT/IMPS and 3 working days (except Sunday and Bank holiday) through Bill desk option.

Also, you will receive SMS alert once we receive the payment in credit card account.

Please visit the following link for various payment options: http://www.indusind.com/content/home/personal-banking/payment-service/make-a-payment/bill-payment/credit-card-bill-payment.html

Further, due to non-receipt of the payment since 6 months, your credit card is telporarily de-activated. Post the payment credit in your card account, you may place the request of card activation, however, the same is subject to approval.

We request you to refer to the following link for schedule of charges on 'Credit Cards':http://www.indusind.com/content/dam/indusind/PDF/premium-MITC[protected].pdf

Furthermore, request you to call on our phone banking helpline on[protected] for e-mail id change as all the e-mails are getting bounced.

Thanks,
Team IndusInd Bank