[Resolved] Indusind Bank — Credit card cancellation - not possible | |
Terrible customer service with a phone line that either puts me on hold for 10 minus or is impossible to get through. They ask you to use the online services but it doesn't have even a simple functionality of allowing me to cancel their useless credit card, which is supposed to be platinum, no less. Additionally, they promised to not levy any joining fees and now i see a charge of 900 against my card. Their website is terrible and i have no clue how much i need to pay to clear my balance. I'm sticking with icici bank. Word of advice - stay away from indusind Was this information helpful? | |
Jun 28, 2017 Complaint marked as Resolved This left such a bitter taste that I canceled my card and closed this account. It's a pity that they weren't as responsive as they were AFTER I had to post my complaint here.
A few other things:
1. Their web interface is terribly dated and left me with worries on its security and future usability (for instance, it is impossible to schedule payments on billers (or, at least, they make it very hard to do that)).
2. I'm 100% certain that the sales agents they used to collect my forms etc have "sold" my contact details to scamming telemarketers. Thanks to this, I'm now bombarded with 100s of msgs and calls daily. IndusInd Bank customer support has been notified about the posted complaint. Verified Support Jun 22, 2017 IndusInd Bank Customer Care's response Dear Customer, Greetings from IndusInd Bank. This is with reference to your complaint posted on social Networking site regarding your Credit card. We wish to inform you that we are currently looking into the matter and will revert to you at the earliest. Looking forward for your co-operation and patience. Thanks, Team IndusInd Bank Verified Support Jun 22, 2017 IndusInd Bank Customer Care's response Dear Customer, We regret the inconvenience caused. To further look in to the matter, we would request you to share your contact details with us at [protected]@indusind.com and somebody from our team will get in touch with you to assist with your concern at the earliest. Thanks, Team IndusInd Bank | |
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+91 22 4406 6666
PO Box 9421, Chakala MIDC, Andheri (E), Mumbai, Maharashtra, India - 400093
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