Indusind Bank — credit card fraud transaction

Address:

Mumbai City, Maharashtra, 400053

Dear Sir,
I Sailesh J. Khele, IndusInd Iconia American Express card No.[protected] writing to you and raise a concern for fraudulent transactions in Euros being done on my credit card. I am a victim of identity theft, and I did not make this any below transactions. I am requesting that the charge be removed or the debit reinstated, that any finance and other charges related to the fraudulent amount be credited, as well, and that I receive an accurate statement.
Those transaction details are as below:
6/11/2017
1. Dear Customer Txn on IndusInd Bank Credit Card No xx1019 for EUR 5.69 on 06/11/17 04:37 at WWW.BOL.IT-GRUPPO is approved.
2. Dear Customer Txn on IndusInd Bank Credit Card No xx1019 for EUR 132.7 on 06/11/17 04:39 at FLIXBUS.COM MUEN is approved.
3. Dear Customer Txn on IndusInd Bank Credit Card No xx1019 for EUR 63.5 on 06/11/17 04:42 at TRAINLINE EUEC1 is approved.
4. The transaction on your IndusInd Bank Credit Card ending XX1019 for EUR 5.69 on 06/11/17 21:30 at WWW.BOL.IT-GRUPPO is Approved.
5. The transaction on your IndusInd Bank Credit Card ending XX1019 for EUR 20.5 on 06/11/17 21:49 at WWW.ITALOTRENO.IT is Declined.
07/11/17
Then in the morning of 07/11/17, card was blocked with the help of IndusInd Bank credit card customer care at 6.31 AM. (Ref No. [protected]). When I had informed IndusInd immediately within few minutes of becoming aware of transaction and asked them not to release payment to Merchant as this is fraudulent transaction. Payment was not processed till the time. But Customer care said that they can’t stop the process.
The mails and SMS were still receiving for the declined transaction till night even after blocking my card. The below decline transactions are just for your kind perusal.
1. The transaction on your IndusInd Bank Credit Card ending XX1019 for EUR 183 on 07/11/17 14:05 at TRAINLINE EUEC1 is Declined.
2. The transaction on your IndusInd Bank Credit Card ending XX1019 for EUR 78 on 07/11/17 19:40 at TRAINLINE EUEC1 is Declined.
3. The transaction on your IndusInd Bank Credit Card ending XX1019 for EUR 203 on 07/11/17 19:42 at TRAINLINE EUEC1 is Declined.
I declare that above transactions are fraud. Please investigate this matter and correct the fraudulent [charge or debit] as soon as possible. I would appreciate a response at earliest.
Thank you for your assistance.
Sincerely
Sailesh J. Khele Mumbai
[protected]