[Resolved] Indusind Bank — credit card : not getting any mail or sms for due date notification

isathishkumar

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560068

I have been using this card nearly one year in the platinum card. I have noticed sometimes notification message or mail didn't send to the customer for reminder notification. It should be sending to them pro rata basis at least one time.

There are charging late payment fee for this so please take a necessary action to provide the permanent solution.

Please find the details below:

Credit card no: [protected]
Sathish kumar
[protected]

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Apr 11, 2018

Complaint marked as Resolved

IndusInd Bank customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2018

IndusInd Bank Customer Care's response Hi Sathish,

We have forwarded your concerns to our relevant team and shall revert to you shortly.

Thanks,
Team IndusInd Bank

Mar 29, 2018

Updated by isathishkumar Still the issues is open on my current billing cycle as well.