Indusind Bank — Fraudeulent behaviour of Credit card agents

Address: Kolkata

Dear Team,

Your one of the agent Satish Chaurasiya (+[protected] called me up for credit card issue telling me I will receive a little more than 3 lacs in rupees as credit. He had talked to me several time before the process of issue got completed. But when I actually received the card, I got a mere credit amount of just rupees 30k which he never even mentioned before. After asking about the mismatch, he told it would be upgraded in usage for 2, 3 months or so which was unacceptable. & now he's not picking up the call nor responding over whatsapp chat at all.
His another friend Shivam (+[protected] was also simultaneously chatting over whatsap as well as over phone call, but now he's also quiet.
For the process of video KYC, I had wasted around 3-4 hrs in the weekends on 14th Dec'24.

I am very hopeful that my issue gets resolved ASAP when these two scamsters would be punished and my credit limit would be adjusted as per the promised figure.
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IndusInd Bank customer support has been notified about the posted complaint.
 
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    PO Box 9421, Chakala MIDC, Andheri (E), Mumbai, Maharashtra, India - 400093
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