Indusind Bank — Gift city/NRE/NRO

Dear Sir/Madam,

Re: Incompetence in Account Opening and Unauthorized Charges - Gift City/NRE/NRO Account

I am writing to express my disappointment and frustration with the incompetence displayed by IndusInd Bank during the opening of my Gift City/NRE/NRO account. Despite fulfilling all KYC requirements, the bank's inefficiencies have resulted in a loss o[censored]SD 120, charged by the Intermediate Bank.

Prior to account opening, I explicitly informed the bank that the funds would originate from a company account, and all correspondence took place via the company email. However, the compliance team later claimed that the money should have come from a personal account.

I find it astonishing that:

1. KYC requirements were seemingly fulfilled, yet issues arose after receiving the funds.
2. The bank failed to acknowledge and accommodate the previously disclosed company account arrangement.

I request:

1. Immediate reimbursement o[censored]SD 120, unfairly charged by the Intermediate Bank.
2. A thorough investigation into the account opening process to identify and rectify the shortcomings.
3. Compensation for the inconvenience and financial loss caused.

Account details:

- Account Number:[protected]/[protected]/[protected]
- Account Type: Gift City/NRE/NRO

Please acknowledge receipt of this complaint and provide a resolution timeline.

Sincerely,

Jeetendra Singh Kampani

1103 Sheffield Tower 2nd cross lane lokhandwala Andheri West Mumbai 400053

Mobile:[protected]

Date: 7th November 2024