Indusind Bank — Harassment by IndusInd bank for Unjustified Credit Card Due Amount

Address:	400703
Website:	www.indusind.com

Sir/Madam/ Team,

Indusind bank has been harassing me for a due CC bill which is unjustified and false.

There was a late payment and annual fee generated by IndusInd bank in 03/09/2016 Credit Card statement. As I was out of station due to personal emergency, I couldn't

make the payment on time. I called there helpline & obliged to waive off both the fees if they could, to which they agreed. Helpline agent told me that both the fees

will be waived off in the next statement and to pay the remaining amount of Rs. 1357/- which was paid in October 2016.

In 03/11/2016 statement, all the charges were reversed but again the statement outstanding was showing Rs. 1963.90/- . When I called helpline agent after the

generation of this statement, agent kept me on hold for 10 minutes and then disconnected the call. I called them the very same day 4 times but all the agents did

almost the same with me by disconnecting my call. Even then next day when I called, agent asked me that he is unable to understand the statement. I got frustrated and

disconnected the call. So basically, I never spent anything after September on this card but still I was being charged for some reason which is still unknown to me.

Since then till today, I must have received more than 10 calls for this statement bill pay but everytime I have explained the same story to each one of the agents.

After listening to my explanation, each agent confirmed me that there are no charges for a Spend but these are only the Charges which are accumulated due to Late

Payment and Annual Fees Interest and Service Tax, even when at the first place Agent confirmed that they will waive off both the fees and the statement clearly shows

the waive off then why this False Outstanding still exists with IndusInd. Also, FYI, while signing up for this card, I was upfront told that there wont be any Annual

Fee for this card.

Also, out of those 10 calls, one Agent made me speak to his Manager, his name was Mr. Gupta responsible for Navi Mumbai region. For the matter of fact, he also

confirmed that we don't see any spend made by you after September 2016 on this card and amount accumulated due to Late Payment and Annual Fees Interest and Service Tax

but again this should have been waived off. Mr. Gupta told me to write an email to "[protected]@indusind.in" stating that I don't wish to pay the outstanding. To this

I denied. I being customer have repeated myself more than 10 times then why should I take pain of writing an email for the blunder that was made by IndusInd Bank.

In the due course of time, I completely ignored this and yesterday when was I checking my CIBIL rating, it went completely low and I was concerned about it, so I

requested for the report. Report clearly showed me an outstanding of Rs. 6810.46/- to IndusInd bank.

Just because of IndusInd statement blunder my CIBIL rating got affected which is completely unacceptable.

I want the complete amount to be waived off because I have not spent that money and IndusInd internal integrity issues have given rise to this problem which they

should fix ASAP. MOREOVER, I WANT MY CIBIL RATING WHICH WAS AFFECTED BY INDUSIND TO BE CORRECTED ON PRIORITY. Also, I am no more interested in being a Customer of this

Lethargic Bank.

P.S. : If this doesn't gets solved soon, I would not hesitate to file a Penalty Case against IndusInd.

Thanks for reading.

Regards,
Amit Malhotra
+[protected]