[Resolved] Indusind Bank — high rate of processing fee and interest charged for two wheeler loan

anjan_banerjee

from Ranaghat, West Bengal

Address:

Balasore, Odisha, 756001

I have purchased one hero duet from neelam motors through indusind bank finance balasore branch on 23/09/2017. The cost of the said vehicle is rs.54812 and rs.500 for hypothecation. I have paid rs.25122 by cash for initial payment of the vehicle and rest amount of rs.30190 has been taken loan from indusind bank finance division balasore. They have fixed emi rs.2470 for 17 month. I think that the processing fees and interest have been charged by the bank very high which is not justified. I have a savings bank account no.[protected] with indusind bank balasore. Therefore i have trusted indusind bank personnel who were available at neelam motors balasore authorised dealer of hero company. They have approached me for loan. But now i have doubt for taking high amount from me. My loan reference no. P[protected] greetings received from indusind bank cfd chennai. I have not received any other loan documents till now. Hence you are requested to look into the matter and give justice to the customer like me.

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Nov 11, 2017

Complaint marked as Resolved

IndusInd Bank customer support has been notified about the posted complaint.

Sep 26, 2017

Updated by anjan_banerjee Please refer the complain and do needful to refund the excess amount taken by IndusInd Finance Balasore Branch.
Regards
Anjan Kumar Banerjee
At-Manikhamb
Po-Motiganj
Balasore
756003
Odisha
Mob:[protected]
email: njn.[protected]@gmail.com

Verified Support

Sep 29, 2017

IndusInd Bank Customer Care's response Dear Anjan,

We have forwarded your concerns to our relevant team. We shall revert to you shortly from [protected]@indusind.com

Thanks
Team IndusInd Bank

Sep 30, 2017

Updated by anjan_banerjee Please find attached file for needful.

Sep 30, 2017

Updated by anjan_banerjee They have not explained me anything about loan. They got sign from me on the blank agreement paper. They did not disclose loan amount. They did not give bifurcation detail like processing fees, interest rate etc. Whenever I am going to know about the details they are reluctant to give details and misbehaving me. I have visited four times for obtaining the money receipts for Rs. 25122 and loan details but they did not listen my concern. Therefore I have lost time, energy and money for such type of activity by them. Now Puja Offer is available but they have not provided the low interest rate offer. Therefore I am not feeling good for such type of behaviour by them. So you are requested to look into the matter and do needful.

Verified Support

Oct 07, 2017

IndusInd Bank Customer Care's response Dear Anjan,

We will need the below details to track the deal number to help you further on the request.

CHASIS NUMBER
ENGINE NUMBER
REG MOBILE NUMBER

Thanks,
Team IndusInd Bank

Oct 07, 2017

Updated by anjan_banerjee WITH REFERENCE TO THE ABOVE, THE FOLLOWING INFORMATION IS SUBMITTED FOR NECESSARY ACTION AT YOUR END PLEASE.
CHASIS NUMBER: MBLJFN024HGH09148
ENGINE NUMBER: JF33ACHGH08238
REG MOBILE NUMBER: [protected]

REGARDS
ANJAN KUMAR BANERJEE

Verified Support

Oct 11, 2017

IndusInd Bank Customer Care's response Dear Anjan,

As per the update, we wish to inform you that the down payment has been made to dealer by you.

If there is any discrepancy in the amount paid, request you to contact dealer as we have not collected any extra charges.

We would be happy to receive your feedback on your experience against the said issue, please click here //goo.gl/w77VTO to share.

Thanks,
Team IndusInd Bank

Oct 11, 2017

Updated by anjan_banerjee It is very unfortunate to receive such type of messages from you. It is also surprised that till date I have not been disclosed the loan amount against which EMI 2470 to be paid for 17 months. Further no documents have been received against loan till date. Money receipts has not been received for down payment for 25122 which I have paid in cash. Therefore you are requested to arrange to supply the above documents for my official purpose.

Oct 27, 2017

Updated by anjan_banerjee Today I have visited Dealer Neelam Motors Balasore and asked IndusInd personnel for loan details and money receipts for the down payment amount Rs. 25122 . They have revised sales invoice and submitted the money receipt amount for Rs. 22672 towards down payment. They have refunded differential amount Rs.2450. They have also disclosed that this amount will be taken unofficially. Therefore it is a matter of lack of transparency . I have been misguiding by them since 23.9.17. My faith is lost on IndusInd Bank for such type of misconduct and corrupt practice by the IndusInd personnel available at the dealer Neelam Motors Balasore. I have been harassed since more than one month. Further interest charges are very high which is not reasonable and justified.Loan details has not been received till date. Please look into the matter.