[Resolved]  Indusind Bank — IndusInd Bank Premium Credit Card Care not responding

Address:

Mumbai City, Maharashtra

I have recently recieved my credit card from IndusInd Bank ( IndusInd Bank Jet Airways Voyage Card) on 20th February, 2017. This is a premium credit card (1st Year Charges - INR 3500 and then annual charges of INR 2000) and this credit card links with your JetPrivilege Account.

I had specifically mentioned my JetPrivilege number on the application form but when my card came I saw that they have mentioned some other JetPrivilege number on the card.
I raised a complaint on 22nd February, but the Customer Care Executive asked me to drop a mail to their email id (premium.[protected]@indusind.com) with a copy of my correct JetPrivilege number. I mailed them the same day with all the details, but till now I have recieved no response from them.

When I called the Customer Care, the executive is saying that they are not able to see mails sent by clients and hence will be unable to help much from their end and can only forward my request to the appropriate team.

Also, when I checked the JetPrivilege number provided by IndusInd Bank on my credit card, it says invalid number, no such JetPrivilege Number exists.

Furthermore, they haven't sent me the PIN yet. It has been around 10 days since I recieved the card.

Kindly help me in resolving the issue.