Indusind Bank — Mobile app to connect RM

Address: Bangalore

Hi Team, i am using mobile app [latest one]. however, we cannot connect RM through app. if so, why the option is given in mobile app.
Coming to RM - they are like gods - we cant connect them/talk with them/they will no respond to any emails.
Not sure what they do all the shift hours. They will read msg in whatsapp but not respond. if we call, they will not pick.
can anyone explain this without fail.
Regards,
Pradeep
[protected]
RM - Preethi - [protected]