[Resolved]  Indusind Bank — my problem is with indusind bank (tirumalagiri branch, hyderabad)

Address:

Bowenpally_AAY, Indusind Bank Ltd. K1 Land Mark, Plot no. 28 , GLR SURV_NO.370 HNO: 3-1-2(1-D) A2, MOTI VALLEY, TRIMULGHEERY , Hyderabad, secunderabad ., Hyderabad, Telangana, 500015

Hi sir,
Myself praveen kumar from hyderabad, telangana state. My complaint is about my two wheeler loan at indusind bank (Tirumalagiri branch, hyderabad). My loan no. Aay04583h. My loan end date is 21/02/2020. I haven't paid jan & feb emi because of temporarily loss o[censored]nemployment, s emi is 3130 i. E for 2 months 7200 (Including cheque bounce charges). I have requested the bank officials to give some time to clear my emi. On march 10th 2020, when i'm going on bike along with my family. Suddenly, 6 members attacked me (Near paradise circle) and they said that they are from bike seizing agency (Durga associates hyderabad). I was shocked because as per the rbi guidelines if a account is out of order for more than 90days, then it will turn into npa after that they can start legal proceedings but without any information, without prior notice. They seized my vehicle. The seizing persons told to pay the emis and take the bike. I have visited the indusind bank (Tirumalagiri branch, hyderabad) and told them that my bike got seized and informed them that i'll clear my 2 emis. When i asked them to give a emi closure statement. I was shocked, they also included bike seizing charges which is more than 6000rs. Total it is mentioned that i i need to pay 16000rs where as my 2 months emi with cheque bounce was 7200. When i approached the branch manager named - prasad. He was not even explaining about the charges. I was talking to them in a polite manner but the manager was talking so reckless and rude i. Requested the manager that i can't pay 16000 because of my unemployment situation. He said that to forget his bike and buy some new bike because of not paying 2 months emi. This is that behavior of a indusind bank, manager. When i asked him about his employee id. He was not even showing his id.
Now, i'm putting this complaint. So that i can get my bike back by paying without any extra charges.
I hope i'll get help from you people.
Please help me. I'm completely hopeless and even we can't afford 16000 of amount because i'm from a lower middle class family.

I kindly request you people to help me out of this. Take this complaint seriously and do the needful.

Thank you.