[Resolved] Indusind Bank — Online financial fraud report taken.

surbhi Mishra

from Mumbai, Maharashtra

Jul 2, 2021

Address:

Hanuman takdi,vevoor,mishra compound,palghar east - 401404

I Surbhi Mishra victim of online financial fraud transaction. on 24.06.2021 I got a call from naukri.com and they said my profile is shortlisted for interview and need to pay Rs10/- for telephonic interview and share me link to pay when I put my debit card detail automatically amount debited from my account without sharing OTP and at the time when I received debit message I informed to bank about this fraud transaction with in hours but they have not stop that payment and after submitting cyber crime report they have not start any investigation till yet.
I know i have made mistake but please help me to get my refund amount.

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Aug 7, 2021

Complaint marked as Resolved

IndusInd Bank customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2021

IndusInd Bank Customer Care's response We regret the inconvenience caused. We request you to write elaborated concern and contact number at [protected]@indusind.com from registered email id to enable us to assist you further.

Jul 03, 2021

Updated by surbhi Mishra Dear sir/ Madam,
Already I have register my complaint with details in you palghar branch and customer care center you can check my detail against complaint no. 10202417 in your records. on 24.06.2021 when this unauthorized transaction message received immediately I complaint about this transaction to you. I have not share my any detail with fraud even my OTP but till yet you have not refund my money and taken any action against that report. No response from your side
I have been a saving account customer and also holding a FIX deposit in your bank. I hope that this fraud transition would be solved soon . i would sincerely appreciate your prompt assistance in this matter .
Awaiting your positive reply .

Regards,
Surbhi mishra

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Comments

IndusInd Bank Customer Care

from Mumbai, Maharashtra

Jul 7, 2021

Verified Support

We wish to inform you that your concern has been already replied appropriately by e-mail on June 24, 2021 via service reference number 10202417. Please refer the same. For future queries write to us at [protected]@indusind.com

surbhi Mishra's [Complaint's author] reply, Jul 8, 2021

e-mail which was received on 24.06.2021 was not correct I have not done any transactions and even not share OTP with fraud person and without intimation how u can break my FD?
I am not agree with your points, you have to help me to get my money.

surbhi Mishra's [Complaint's author] reply, Jul 14, 2021

Till yet I didn't get proper response from your end. If u want to know the transaction detail then please check every points in that from where transaction is done, IP address, Location of transaction, etc. It was unauthorized transaction so i request you please refund my money.