[Resolved] Indusind Bank — phone ivr calling charges imposed on customers.

AARDEE7

from Coimbatore, Tamil Nadu

Address:	560068
Website:	www.indusind.com/footer/customer-care/contact-us.html

[protected] is the customer service number which is btw not a toll free number. So by calling this number even we are bound to pay some amount to the telecom operator and the charges are not less. On top of it to my surprise today an amount of 51/- was debited from my account which was not even showing in the acc statement and upon contacting the customer service centre, i was informed that the charges were for corporate ivr calling to that number.
I want the reversal of that amount. Its not acceptable as no where in the website and bank they inform about these charges for calling. Nice to hear from the bank side chargeable customer service.

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Nov 11, 2017

Complaint marked as Resolved

[email protected] was the Official mail communication ID. It took them more than a week to analyse the problem and finally the amount was reversed back to my account which was charged for phone IVR calling specifically for corporate customers as mentioned by the Phone Banking officer.

IndusInd Bank customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2017

IndusInd Bank Customer Care's response Dear Customer

We sincerely regret for the inconvenience caused. To further look in to the matter, we would request you to share your contact details along with the account number with us and somebody from our team will get in touch with you to assist with your concern at the earliest.

Thanks,
Team IndusInd Bank

Nov 03, 2017

Updated by AARDEE7 My Account number is[protected].
Contact me at [protected] (or) [protected]

Nov 07, 2017

Updated by AARDEE7 Right after posting the account number and contact number, there are many people calling claiming to be a representative of IndusInd bank and wanted my Debit or Credit card details.
Well this is a big issue wherein the information shared has to be only be visible to the bank authorities and should not be visible to public.
Official mail communication has to be made instead.
Spammer Alert...!!!
1. +[protected]
2. +[protected]
3. +[protected]
All these people claim to be bank representative asking for confidential information over phone stating that the charges incurred to me will be reversed back to the account.

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Comments

Rav Singh

from Chandigarh, Chandigarh

Dear Bank,

I having issue with your debit card which getting failed at multiple machines however working over ATM. Your customer care number is useless n complex without any option to raise complaint.its all about selling new product n schemes. what about support?please provide some direct number to raise complaint.
Thanks
Gurtej singh

gajavsp

from Visakhapatnam, Andhra Pradesh

I am receipt of the credit card but still to get the pin.
My mobile:[protected]

Sàwàn RàwâTh

from Bengaluru, Karnataka

Hi Im sawan, I contacted the Cx Service last week and Requested for Unlocking my Debit card .. Executive Told that it ll be unlocked With 48 hrs .But still im not able to Access my transaction online