Indusind Bank — Sms delays leading to financial losses and confusion in indusind bank

Address: Panchkula

My indus delite account has a severe server lag where IMPS/UPI alerts are heavily delayed or completely missing. On 13-Jul-26, an IMPS transfer (Ref:[protected] left my other account at 6:47 PM. IndusInd sent the credit SMS 24 minutes late at 7:11 PM. Often, I receive no SMS or email alert at all.This is only one issue I will list few more in attachments. Due to this problem I did a payment it showed payment failed and i lost 14, 000 as I got the debit message after 20mins, although that matter is settled but still it's a serious technical and security flaw as per RBI.

Please resolve this internal gateway mapping glitch.