[Resolved]  Indusind Bank — Unjustified Credit Card Billing

Address:

411014

I have just opted for Indusind credit card. While purchasing credit card, one of the person from Indusind sales team told me following :

Salesman Words : There is no joining fees and any kind of annual charges and no hidden charges.This is lifetime free credit card.
Actual Scenario : I got a bill in first month amounting to Rs.500/- and it says that its manufacturing cost of credit card.

Salesman Words : Limit of credit card according to your salary would be far more than Rs1, 00, 000/-
Actual Scenario : My credit limit is Rs.50, 000/-

Salesman Words : You will be receiving following promotion gifts :
a) Headphones
b) Sodexo coupons worth Rs500/-
c) Powerbank
Actual Scenario : Till date, I didn't get any promotional gifts

I am trying to resolve this issue by talking to customer care of this bank since last one month.I first contacted customer care on 20th March, 2017.They told me that my mobile number is not updated in their database and complaint can be raised only if mobile number is updated in database.So, updating my number in database would required 5-10 working days.Once my mobile number got updated, I filed complaint on 5th April, 2017.They told me that I would get a call back within 5 working days.They called once .But, I was not able to pick up call.I tried calling back that number.But couldn't connect to it as incoming calls were barred to this number.Later, I got a mail saying that this complaint has been closed.So, again on 12th April, I raised a complaint.From 12th April to Till date I am continuously calling at least twice a day.All they say is that you will get a call back from concerned department in next one hour.But, I never received any call till date.And when I am asking them to directly transfer call to concerned department, they say that its not possible.And when I tell these guys that I was being told that I would get call at so and so timings and why I didn't get any call.They tell me that our record shows that you didn't make any call to customer care and nothing has been told you like thiis on record.
Current scenario is that my credit card bill has increased to now Rs.1300/- and its really affecting my CIBIL score.

I filed my application for credit card nearly 2 months ago on my company premises - Cerebrum IT Park, Kalyani Nagar, Pune.

I want immediate action on the above - Clear my all dues.I won't be paying any manufacturing cost.It is unethical in every way to bring this at later stages.