[Resolved]  Indusind Bank — urgent request for reversal of wrong charges on card no.[protected]

April 16, 2020

Dear sir/mam,

This letter serves as a formal urgent request for a reversal of wrongly charged rs.4720.00/- on my credit account.

I nikhil khurana, hold indusind bank jetairways voyage amex credit card no.[protected] member since june, 2017.
I have recently received another indusind bank jetairways voyage amex credit card no.[protected] showing member since march, 2020.
As per my account i, have been charged
Rs.1500 as card joining fee on march 16, 2020
Rs.2500 as card annual fee on march 16, 2020
Rs.720 as gst.

Firstly i, have never given any request for a new credit card in any verbal or written form to indusind bank nor did i, ever receive any notification on any changes or update from the bank's end.
Secondly, i am member since june, 2017. So i, get charged annual fees charged in june every year and not in march.

I want to bring it to your notice that i, have been wrongly issued a new credit card and my account has been debited wrongly.

Please reverse the wrongly debited amount back to the credit card.
As per my account i, have been wrongly charged
Rs.1500 as card joining fee on march 16, 2020
Rs.2500 as card annual fee on march 16, 2020
Rs.720 as gst.

All my credit card accounts have already been permanently cancelled.

Sincerely,
Nikhil khurana
(M) +[protected]
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May 23, 2020
Complaint marked as Resolved 
IndusInd Bank customer support has been notified about the posted complaint.
Verified Support
Apr 17, 2020
IndusInd Bank Customer Care's response
Dear Nikhil,

Request you to write to us at premium.[protected]@indusind.com in order to assist you further.

Thanks,
Team IndusInd Bank
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