[Resolved]  Indusind Bank — waiting for 20 days to close my personal loan

I have raised a loan closure request on 21st december 2018, today it's 11th january 2019 that is 20 days since i made this request, i have not received any mail or phone calls regarding my loan closure. I seriously don't understand why it's taking 20 days to close a loan.in other banks it just takes minutes to close. Someone please help me in this regard.
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Feb 15, 2019
Complaint marked as Resolved 
IndusInd Bank customer support has been notified about the posted complaint.
Verified Support
Jan 14, 2019
IndusInd Bank Customer Care's response
Dear Customer

We request you to share us your contact details or write to us at [protected]@indusind.com to enable us to assist you

Thanks
Team IndusInd Bank
Jan 14, 2019
Updated by Sols
My email address : solomon.[protected]@gmail.com
Complaint comments 

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My contact information is :
solomon.[protected]@gmail.com
Hello,
yesterday i was booking my bus ticket on utconline.uk.gov.in. My transaction was failed and the amount was deducted from my account.

Thanking you,
Raman Kumar
[protected]

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