IndustryBuying.com Complaints & Reviews

Was your complaint taken care of?Seems a lot of the complaints on non-delivery happened at the same time frame.

Update:
I was able to reach the customer care today.
The executive told me that they are yet to procure the items, so i politely asked them to cancel the orders and provide refund. They agreed. But to my shock, I see that they have picked part of the orders and shipped (which is of no use to me without the other part). This is quite frustrating as the company seem to be fraudulent. They even declined to give me a reference number for my complaint.
This is worse than askmebazaar!!

Complaint against the Order ID : 53190 for Tree Prunning Saws Qty: 1Rs. 1092 Order Date : 01 Oct 2015 and another one Order ID :[protected] items electrical home Wires)Order Date : 02 Oct 2015 Amount Rs: 34159, I have already made the Payment through Net banking at the time of order. But The Seller send the item
connect with Order ID 53190 by 'COD' ( Cash on Delivery) so, that was not Received. and 2nd consignment as per Order Id 129838, which three items out of 13 items was Received on[protected]. after no responds from Industry Buying at this time. Please involve this case with industry Buying persons

Hi,

Still I did not hear from IB,
Almost 15 days till now item picked return by Delivery Courier their own no refund i have all proofs that after failure of delivery time lines i have cancelled order & reordered same product from different site & same is got delivered before IB attempt to deliver which was cancelled & same is delivered to mail room by force after sending back twice based on IB executives guidance.
Order issue not solved by IB more than a month, team is fail to address.

I have copied recent communication about issue below for better understanding.

I have Document signed by Courier partner (Delivery courier) stating it was delivered forcefully.
same was returned their own.

whom to approach to fix issue.


From: Harischandra Prasad, Vundavalli

Thanks & Regards
Hari

From: Harischandra Prasad, Vundavalli
Sent: Thursday, March 24, 2016 4:01 PM
To: 'we care'
Subject: RE: Fwd: Your order with Industry Buying has been shipped [Order ID: 457647]

Hi,
What is the outcome?

Thanks & Regards
Hari

From: we care [mailto:[protected]@industrybuying.com]
Sent: Monday, March 21, 2016 2:41 PM
To: Harischandra Prasad, Vundavalli
Subject: Re: Fwd: Your order with Industry Buying has been shipped [Order ID: 457647]

Dear Customer,

Apologies for the inconvenience caused to you.

We have escalated your issue with our concerned team.

We shall get back to you shortly in this regards.

Regards,
Team IB


industrybuying.com
India's Largest Industrial Superstore
Order over 250, 000 items Online
Free Shipping All Over India on Online Orders
HelpLine: +[protected]
E-mail: [protected]@industrybuying.com; Customer Support: [protected]@industrybuying.com
DELHI | BANGALORE | PUNE | KOLKATA

On Mon, Mar 21, 2016 at 9:32 AM, Harischandra Prasad, Vundavalli wrote:
As your team not taking proper action & not processing refund I am reporting to concerned authorities.
I would like to let you know that you courier partner executive signed on document with his contact no where in mentioned it was delivered forcefully & same is pulled back.
This evidence with my office video clipping I will submit to concerned authorities on request.
Thanks & Regards
Hari

On 10 Mar 2016 13:59, "HARISCHANDRA PRASAD" wrote:

[protected] Forwarded message[protected]
From: HARISCHANDRA PRASAD
Date: 10 March 2016 at 13:54
Subject: Fwd: Your order with Industry Buying has been shipped [Order ID: 457647]
To: Harischandra Prasad V

[protected] Forwarded message[protected]
From: we care
Date: 8 March 2016 at 15:03
Subject: Re: Your order with Industry Buying has been shipped [Order ID: 457647]
To: HARISCHANDRA PRASAD
Dear Customer,
Apologies for the inconvenience cause to you.
Kindly find the attached POD details shared by our LSP partner.
As per the POD details the order has been delivered to you.
Request you to check the same.
Thank you for your patience and support.
Regards,
Team IB


industrybuying.com
India's Largest Industrial Superstore
Order over 250, 000 items Online
Free Shipping All Over India on Online Orders
HelpLine: +[protected]
E-mail: [protected]@industrybuying.com; Customer Support: [protected]@industrybuying.com
DELHI | BANGALORE | PUNE | KOLKATA

On Tue, Mar 8, 2016 at 11:22 AM, HARISCHANDRA PRASAD wrote:
Dear all. As I expressed in my mail. Industry team & Delivery team made mess whole transaction. Ten trying to delivery forceful. I personally sent back shipment. Again they tree to deliver. Even I have instructed to Industry team & delivery team not to delivery as delivery time lines are met.
Bottom line til. Now I did not received item & I am not ready to accept item at any cost.
If courier guys delivered ask them to Pull back. I have ordered same from another vendor after giving instruction to cancel order to industry team. I have got delivery as we'll before you attempt for delivery.
My all communications are Evidence for complete history.
Request you to process the refund.
On 8 Mar 2016 10:55, "Industry Buying" wrote:
Dear Customer,
Thank you for your order. Your order has be shipped to:
Harischandra Prasad V
EMP ID I321802, BLR01, SAP Labs India Pvt Ltd,
138, Export Promotion Industrial Park, Whitefield, Bangalore 560 066
Bangalore - 560066
Karnataka, India
It has been shipped with tracking number: S[protected]
on date: Feb. 27, 2016, 11:14 a.m.
You can track your shipped order :- https://track.delhivery.com/
Ordered Items:
S.No Item Quantity Price Tax Subtotal Status
1 Big Bull BBF1004 Hydraulic Bottle Jack - Capacity (10 Ton) 1 piece Rs. 1, 422.00 Rs. 68.00 Rs. 1, 422.00 Shipped
If you have any questions about your order, please write to us at [protected]@industrybuying.com or call us at[protected]Toll Free), 9am-8pm (Monday-Saturday). You can find your order details at //www.industrybuying.com/user/orders/
Click here to subscribe to special offers, discounts and membership newsletter.

-
Team Industry Buying

complaint against order No 707977 Vide their Inv No IBW[protected], goods of Air Cylinder with 2 holes of Air Inlet and outlet and other holes for fixation in the machine as per their website picture, but where as goods received without the screw fixation hole, complaint made on the same day on receipt, the customer care department nbody understand our explanation and do not know how t explain the expert team, we have tired of contacting the customer team, and finally decide to make legal complaint against this wrong shipment.

we hope the expert teams eyes has to be examined. really upset upon their cheating shipments, and prodution was affected since last week, we have to recover the production loss expenses through court.

Bad customer response I ordered a solar light 18 days back they did even ship my product if I ask them what is the problem they say no product available then why the heck they put available online.today I called them no one lifting the phone.no email no message it is very bad to get bad reviews for a start up company's.
Pavan

hi ravi99 same issue here with me are they collecting the defected product and refunding the money or replacing the product. ? or what they are trying todo I have raised issue on 1st aug its 7th sep till now no guy came to collect the product but I got the reply mail from care that you request has been processed the product will be collected very soon very next day of delivery but its almost a week so what about you what happened in your issue regarding replacement claim please help yar..

I have Placed order for a BOSCH make Marble cutter on 13th March 2016 . The order ID is 518242. They have shipped on 17th March 2016. The item was kept at Blue Dart Couriers Salem since 22nd March 2016 for want of proper entry papers into Kerala. I have taken up the matter with Blue Dart Courier and industry buying customer care service. From 22nd everyday I am calling them . They take up the phone and after hearing the ID number they put on hold. I do not know what is their intention. Had it been any other online service the item would have been delivered within 3 to 4 days time. I request Indian consumer complaint forum to take up the matter with concerned company.
Also let this be a lesson for others who are buying from industrial buying website. The blue dart surface courier way bill Number is [protected]. The blue dart courier are also partly responsible for taking delivery of the item without proper documents. I have been daily sending messages, there is no reply from Blue dart courier also. I think all these people are cheats. I want the people to be aware and not to land themselves in problem by ordering online items from sites like “Industry buying.com “ If I am not getting item within next three days again I will come to your site for alerting other people about purchases from such spurious sites.

K.P.Milton
Palakkad
Mob : [protected]

Recently on 27 May 2016, i had been given order to IndustryBuying.com
of Su-kam 2500VA 48V Sine Wave UPS Qty: 1,
& Order ID is 693492.

that order time IndustryBuying.com website showing shipping within 05 days...

but now in my account showing only order booked...

now on 31 may 2016, Not yet received any Confirmation of... Approval/ Processing/ Shipping/ Delivery from IndustryBuying.com...

What is this...? IndustryBuying.com services is too much worst from other online shopping service providers like Amazon, Flip-cart, eBay etc...