[Resolved]  Industry Buying.com — Order cancelled by the website and refund not done

Address:New Delhi, Delhi, 573215
Website:www.industrybuying.com

I had made an online payment of rs27503/- towards order no 599144...For a makita chainssw on 28/04/2016. Having recieved my payment, these guys sat on my money for 12 days without dispatching the item and later informed me that they have cancelled the order.
It has been 3 days since my order stands cancelled and 16 days since i made the payment and i have neither recieved the item nor my refund.
I have called their customer care atleast 10 times, and each time they ask me to wait for 48 hours. Please help.
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Jul 9, 2019
Complaint marked as Resolved 
They refunded the amount after the complaint was lodged.
May 05, 2016
Updated by Shoaib74
Inspite of calling the customercare no almost 10 times, I still havent recieved my refund.
I spoke to the customer care exec Nisha Bisht, who does nothing but apologise.
She had assure me that my refund would be done yesterday evening ie 04/04/16 and that I should check my account...today when I checked my bank account, I realised that she had lied to me and that I was given false assurances.
Today she told me that it will be done tomorrow evening ie 07/04/16, which I aeriously doubt they will.
Please give me some Contact nos, so that I can escalate this issue and teach these people a lesson
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