Industry Buying.com — Computer Chairs - 2 nos.

Website:

www.industrybuying.com

Hi Sir,

I placed an order for 2 computer chairs through industry buying.com on 9th July 2021.
Model of the Chairs - Regent Boom Office Chair Black.
The cost for both the chairs after applying promotional offer showed as 4794.42 and I made the payment as well.
Payment reference: IGALMIKWY4.
Please see the SMS I received against this transaction: "Dear Customer, Thx for INB txn of Rs.4794.42 frm A/c XXXX4 to IB MONOTAR. Ref IGALMIKWY4 on 09Jul21."

I have received the following SMS, "Your order with industrybuying.com [[protected]] amounting to Rs. 4794.4200 has been confirmed and it is being processed! You can track your order at www.industrybuying.com/#trackorder. Thank You! Team Industrybuying"

But I can neither track the order details nor able to see the transaction details now. I installed the App and purchased thru that only. But when checked the Order history, it says "No Quotes yet".
Due to this, can't even cancel the order and request the refund.

I tried reaching the IB customer care multiple times, but the calls are not answered, or even if connected, they will ask to hold and then cut immediately.

Request your help to know by when I can get these chairs. I had an urgent requirement and that's why ordered. So, if it's going to be delayed, I would like to cancel the order and get my money refunded.

Thank you very much in advance!

Regards,
Rani Vinod
Ph: [protected]