[Resolved] IndustryBuying.com — big cheater industrybuying!! | |||||
Dear users, I bought a submersible pump online from industrybuying.com seeing its specification that 1.5 hp, damor submersible pump. Order number:[protected] Product name: damor 1.5 hp submersible pumps eco 110 Link : http://www.industrybuying.com/sewage-submersible-pumps-damor-PU.CE.SE.330541/ I received the product and was surprised to see that the product is broken! Not jut in the transit, but the product is a cheap local assembled one which is shipped in the damaged condition. I immediately reverted to industrybuying.com disappointed that their contact numbers are just fake and not working. So i wrote an email and waited but they took their own sweet time and i didnt receive an reply soon. Finally after 5 days i accepted my fate and decided to use it so checked it by pluging in. Guess what happened?? The impeller of the motor fell down! I gave it to a electrical shop and checked. They told me the motor is no way 1.5 hp as stated and it just 0.5 hp as the coil used is less. And the additional surprise is that the motor body is broken and when inserted in the water and tested (With help of electrical expert) the water went inside the motor coil which means the 5800 rs i paid is totally eaten up by industrybuying. Later after seven days i received a reply from industrybuying.com (!) stating that the images i sent as proof were not enough and they need more images (Wtf???) I sent them reply stating that they have cheated and they have to refund my money and take back the material. Never got a reply!! Is been a month now and never got a reply. My recommendation.. Never buy anything from these cheaters.. They have not contact numbers, all their numbers are fake and they will never attend call.. They will not respond to your emails, they will send you cheap, fake products and you cannot return it... Was this information helpful? | |||||
Dec 31, 2017 Complaint marked as Resolved IndustryBuying.com customer support has been notified about the posted complaint. Verified Support Nov 29, 2017 IndustryBuying.com Customer Care's response Dear Customer, We really apologies for any inconvenience caused to you. As discussed with you, we will give partial refund of Rs 1500 to keep the product. We request you to share the repairing bill with us, so that we could forward the same to the finance team for refund. Thank you for your patience & support. Regards, Team IB | |||||
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