IndustryBuying.com Customer Care
Emtex Engineering Pvt. Ltd.
Customer satisfaction rating: 79%
Submit a Complaint
450
COMPLAINTS

IndustryBuying.com Customer Care

Emtex Engineering Pvt. Ltd.

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Address
Khasra No. 401, 402, 1st Floor, Ghitorni
Delhi
New Delhi District
Delhi
India - 110030

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
100
down
112

Mobile:
Mobile:
up
145
down
149

Fax:
Fax:
+91 11 4050 3845  

Additional info
Customer satisfaction rating
79%
Complaints
450
Pending
80
Resolved
333
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Working hours
Mon09:00 am - 08:00 pm
Tue09:00 am - 08:00 pm
Wed09:00 am - 08:00 pm
Thu09:00 am - 08:00 pm
Fri09:00 am - 08:00 pm
SatClosed
SunClosed

IndustryBuying.com Complaints & Reviews

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IndustryBuying.com — non receipt of b2b invoice

 DHARAM PAL MEHRAN on Jul 31, 2019
Kindly refer to your order conf. No.[protected] dated 20/07/2019.
We have received the material paid the bill amount but did not receive
The b2b invoice either with the goods or by e mail. We lodged complaint
By help linr phone also.

Kindly mail us the copy of invoice and oblige.
Our gstin: 06aaypm5228n2zv

Regards

D. P. Mehran
Power drives panchkula...
Complaint comments  Read comments Complaint category Online Shopping

IndustryBuying.com — wrong product supply, partial delivery, delay, no response

 Vikram Tambe on Jul 24, 2019
I had ordered 2 fans from https://www.industrybuying.com/ web portals.
This order (Order number 6063263) was placed on 23rd june 2019. Out of two fans one was exhaust fan for kitchen with metal fins, and make was almonard where as other one was a ceiling fan. But i received only the exhaust fan and with plastic fins.
The received fan is of bad quality. Also the mrp on the fan was showing value of 1410 inr inclusive all taxes. Whereas company has charged me 1700 inr for the same. I rejected that fan due to quaity and asked company to take back. But company is not responding even after...
Complaint comments  Read comments Complaint category Appliances

IndustryBuying.com — pixma 745 xl printer cartridge - reg.

 A.D.Nagaraj on Jul 24, 2019
Dear sir, i ordered for pixma 745 xl printer cartridge 2 nos, wide the order no.[protected] and make a payment of rs.2450/- towards the above said printer cartridge. As per the tracking information i come to know till now it is not yet dispatched from the supplier m/s. Emtex engineering pvt. Ltd.,.
Hence please be kind enough to cancel the order and the payment of rs.2450/- may be refunded to me at the earliest.
I never expected these type of delay and irresponsibility from such a big organisation of industrybuying.
Regret
D. Nagaraj
+[protected]...
Complaint comments  Read comments Complaint category Computer Hardware

Industry Buying — cancel and refund

 natley on Jul 16, 2019
Please cancel and refund my money pertaining to below mentioned order.

Order id : 6156047
Product: ferm pmm1006

Reason to cancel: delay in processing
Unable to cancel order from industry buying site and customer support numbers not working. They blocked my phone number

Please resolve the issue and refund money to my bank account as soon as possible.

If industry buying dont refund money in next 2 days please take stringent action against them...
Complaint comments  Read comments [1]Complaint category Online Shopping

IndustryBuying.com — product not delivered and no response from industrybuying.com

 selvi.falcon on Jul 5, 2019
Order item: bosch d-tect 150 max. Detection 150 mm wall and floor detection scanner
Order date : 14 jun 2019 14:48
Amount rs: 52379.00
Order no:[protected]

We received an email that the item was despatched through fedex with tracking number. Then later an email came that the item has been delivered.

Upon checking the fedex tracking sheet shows the item was in udaipur it's delivery vehicle at 11:12 am and delivered in chennai at 4:05pm (In a span within 5hrs! - which is practically impossible.) and delivered to wrong person.

Upon...
Complaint comments  Read comments [1]Complaint category Online Shopping

IndustryBuying.com — order no: 105988029 for damor sewage submersible pumps eco 75 (1 hp)

 [email protected] on Jun 28, 2019
I ordered this order no:[protected] for damor sewage submersible pumps eco 75 (1 hp). The package i received on 19 th june. They left the package with the security. When i opened the package on 26th of june i found the shell of the motor broken. I raised a return request vide request no. Request id re5b393f6047. Today i called your customer service, they are telling they cant replace. I have been buying from industry buying for long, this order is for a school use. I request you to kindly replace the same and give me a fresh demor pump...
Complaint comments  Read comments [1]Complaint category Online Shopping

IndustryBuying.com — product not delivered yet [Resolved]

 Debiprasad Tripathy on Jun 18, 2019
I ordered a Dr morepen nibulizer on 10th june, but its 18 june my product didnot shiped yet. I camplained about 3/4 time with their help line number they said it will despatch in 2 to 3 days, but order is still approval status. If i went to cancel it then is cant be canceled. I orderd the product for a patient but they are very late what can i do please help me....
Complaint comments  Read comments Complaint category Products & Services

IndustryBuying.com — fraud company cheating customers

 gaurav.usic on Jun 12, 2019
This is advisory to unaware purchasers. Do not buy anything on Industrybuying.com, otherwise you will lose your money. They either don't deliver or deliver faulty product - that they will never replace or refund. I have ordered safety shoes Order no Order No:[protected] which were delivered of wrong size in damaged packing, I am following up on my return Request ID REE2DC271421 for more than 2 months, but they are sending same copy paste message - basically delay tactics. Their one single call centre number never connects....
Complaint comments  Read comments Complaint category Online Shopping

IndustryBuying.com — amount paid by debit card, product not delivered [Resolved]

 Gurbax Singh 05 on Jun 5, 2019
I ordered a portronics por 141 (portable speaker) from www.industrybuying.com on[protected] under (order no[protected] and full payment was made by debit card but delivery of product has not been made till[protected]today). I called customer service many times on No. +91 [protected] but they everytime said we will dispatch your product within 2-3 days but not delivered....
Complaint comments  Read comments Complaint category Online Shopping

IndustryBuying.com — photo copy paper a4 size green paper

 Manish Ameta on May 26, 2019
A4 size paper green paper online order on 19/5/2019 but yet not received from industry buying. I have paid the amount already and 10 days have past but not yet received. I also have added screen shot of order no.in this order mobile no is [protected]. I ordered on 19/05/2019. Kindly take necessary action of delay....
Complaint comments  Read comments Complaint category Other

IndustryBuying.com — fraud company that lies and makes false promises to take money [Resolved]

 Meva Agro on May 10, 2019
I bought Adani solar panels from this company worth Rs1, 01, 810 after consulting their customer service.

I paid full in advance and they promised to dispatch within 3-4 days.

15 days later and after numerous false promises, they still have not dispatched the product. And now, after asking for my money back, they are not even answering my calls.

Next I will be filing a criminal complaint with the Delhi police....
Complaint comments  Read comments [1]Complaint category Online Shopping

IndustryBuying.com — am unable to cancel my order 105775310 [Resolved]

 Gopagoni Srikanth on Apr 25, 2019
I was ordered tail lamps of car on 22nd March till now the ordered .They had mentioned in their site that the order will be dispatched in 5-7 days. Whenever i track my order it is shown to be approval. Talked to custumer care but they responded to 2 to 3 days I was asked regarding the order till now it was showing approval may I know whether the order was confirmed or not suddenly they hanged up the call even i tried for 3 times same thing has happened just now I was trying to cancel my order message has been displayed we cannot cancel your order kindly do the need full I want my money back to my...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

IndustryBuying.com — after the company completes the payment, the order cancelled, the rate of goods increased and you have to pay more [Resolved]

 DilipGehlot on Apr 25, 2019
These companies are fake, these companies offer themselves attractive offers online on their web site such as the rate of the goods in half, when they order their goods and pay them as per their instructions, then these people give one Later in the day, you say that you will not be able to get these goods, now its rate has increased which will require you to order a father
I am requesting all of you to think well before buying anything from this company that the company does not give the goods and the payment also takes a lot of time to pay the father
I had paid Rs.7769/- (including...
Complaint comments  Read comments Complaint category Furniture

IndustryBuying.com — no response from the company [Resolved]

 zubahir on Apr 17, 2019
As a customer I would like to purchase one product from industrybuying website, regarding that I have call’d the customer support number, there is no proper response from them, so that I have asked the team members that I would like to speak to their superiors, everybody told that they won’t connect my call to them, and even they have told they won’t speak to the customers it seems. As a customer I was totally upset with them. Kindly take necessary action against them.
Thanks.
Zubahir
[protected]...
Complaint comments  Read comments Complaint category Online Shopping

IndustryBuying.com — need to know the status of my order or cash refund - reg [Resolved]

 ARAVINTHAN s on Apr 4, 2019
Respected sir/madam
I ordered the product 3hp single phase induction motor and order id;[protected] the date of 21.03.2019 through debit card purchase. Still now, i am tracking my product details. The product is not yet packed or despatched from your side. And even i tried to complaint or to know the exact details of the product with your customer care. There is no proper reply and response from your side. Please take proper action to deliver the order or refund my amount to my corresponding bank account. And reply to my mail as soon as possible.
Thank you. Regards,
Aravindhan....
Complaint comments  Read comments [1]Complaint category Food

Industry Buying — the order has not received [Resolved]

 Chandu Pachhel on Mar 24, 2019
I had ordered an intex irist smartwatch. I ordered this watch on 17th of march. But i didn't receive it yet, it is almost more than a week since i ordered the smart watch. They had mentioned in their site that the order will be dispatched in 5-7 days. Whenever i track my order it is shown to be approval. I sent a message to costumer care of this site too, but there is no response from them. My order number is[protected]

Please help me get my order....
Complaint comments  Read comments Complaint category Jewelry & Watches

IndustryBuying.com — almost 2 weeks over but not yet shipped my product [Resolved]

 yasaswi tulasi on Mar 24, 2019
I purchased mi wifi repeater device 2 weeks back and paid amount, but noy yet shipped, and i tried many phone calls but those are fake numbers and sended lots of mails but no response.order id[protected] i think its an fake company, why dont govt will take an action against this type of fake companies, not even customer care no able to cancel my order its was restricted...
Complaint comments  Read comments [2]Complaint category Computer Hardware

Industry Buying — no updates on my product. [Resolved]

 charan cheri on Mar 4, 2019
I have purchased the product on 26 feb and have not received any update on the product and i have spent almost 20000 in purchasing the product. My order number is :[protected]

Jk tyre fleetking 6.00-16 8 pr
Jeep bias tyre
Unit: 5 tyre´s.

Please respond and let me know when is the product going to be dispatched.

I have just received an email with apologize but i have not received an email yet regarding the product details....
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

IndustryBuying.com — different product not dispatched [Resolved]

 tasveer007 on Mar 3, 2019
I am tasveer patel from surat. I placed the order  at 18/02/2019 of submersible pump of mobel no 100w/rj/1007-40 in
Industrybuying application. My order  number  is[protected]. But i received  different  model no which is 4w7au1a which is downgraded. Many times i request ib but no proper  response. I send you invoice  copy and produced which i received...
Complaint comments  Read comments [2]Complaint category Business & Finances

IndustryBuying.com — wrong product delivered [Resolved]

 tasveer007 on Feb 28, 2019
I placed order of submersible pump from industry buying. My order number is[protected]. I placed the order submersible pump model no
100w/rj/1007-40 up to 177 (12/59) mts. And the product which i received is 4w7au1a. Its head range capacity is 30/44 meater its also mention on invoice. But the product is different model no and its head meter capacity is downgrade....
Complaint comments  Read comments [1]Complaint category Other

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