IndustryBuying.com Customer Care
Emtex Engineering Pvt. Ltd.
Customer satisfaction rating: 78%
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430
COMPLAINTS

IndustryBuying.com Customer Care

Emtex Engineering Pvt. Ltd.

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Address
Khasra No. 401, 402, 1st Floor, Ghitorni
Delhi
New Delhi District
Delhi
India - 110030

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
96
down
107

Mobile:
Mobile:
up
143
down
147

Fax:
Fax:
+91 11 4050 3845  

Additional info
Customer satisfaction rating
78%
Complaints
430
Pending
78
Resolved
316
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Working hours
Mon09:00 am - 08:00 pm
Tue09:00 am - 08:00 pm
Wed09:00 am - 08:00 pm
Thu09:00 am - 08:00 pm
Fri09:00 am - 08:00 pm
SatClosed
SunClosed

IndustryBuying.com related photos (113)

IndustryBuying.com Complaints & Reviews

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IndustryBuying.com — my order for tyres after confirmation with help from telecalling team

 VishalSalgaonkar on Feb 8, 2019
Hi, i was looking for tyres of 5 x 10 size. The said were available on industrybuying.com. Since these were for my car, i wanted only rib type grip (As shown on the product photograph on the site). Since the description was mentioned as lug type (Which i did not want), i called the helpline no. Of the portal and opted for assistance for purchase. The lady on the call (Ms. Anjali dwivedi, put me on hold, spoke to the vendor and confirmed that as desired by me, the tyres will be as in the picture (Rib typre grip) only and not lug type. She further sent me a test mail with her name and contact no....
Complaint comments  Read comments Complaint category Online Shopping

IndustryBuying.com — failure to process refund

 Dr. Antonio D'Costa on Jan 28, 2019
I had initiated refund on order ID[protected], refund request ID: RE3071144B24, as the product delivered to me was defective on arrival (as discussed with the manuafacturer- logs available).

Product was purchased from industrybuying.com

It's been almost a week now and there's no sign of progress in the refund process. I contacted their customer support twice- once on their online chat, and again via email, both of which were unhelpful- I kept getting referred to another department, without anyone taking responsibility for the refund.

I then tried emailing...
Complaint comments  Read comments [3]Complaint category Electronics & Appliances

IndustryBuying.com — 8.5 gb 10 no. dvd pack

 imageindia01@gmail.com on Jan 23, 2019
From :
E. Panda, editor, www.hobbyindia.weebly.com
Visakhapatnam, [protected].

Proof as follows...

For dvd 8gb order paid...

Order no.[protected]

Emtex engineering pvt. Ltd.

12-dec-2018 [10:10 ist] help help

Account details
Reference no. Igaeynivt5
Debit account no. [protected]
Reference no [protected]
Amount inr 569.00
Amount in words five hundred and sixty nine rupees only
Status completed successfully
Debit branch kirlampudi layout
Complaint comments  Read comments Complaint category Computers & Accessories

IndustryBuying.com — 8.5 gb dvds 10 no. pack

 imageindia01@gmail.com on Jan 23, 2019
Not received the till now & not received my money back!

For dvd 8gb order paid...

Order no.[protected]

Emtex engineering pvt. Ltd.

12-dec-2018 [10:10 ist] help help

Account details
Reference no. Igaeynivt5
Debit account no. [protected]
Reference no [protected]
Amount inr 569.00
Amount in words five hundred and sixty nine rupees only
Status completed successfully
Debit branch kirlampudi layout

Reply from website...

Ritu jakhwal
Complaint comments  Read comments Complaint category Computers & Accessories

IndustryBuying.com — sukam inverter order not cancelling [Resolved]

 Rajeshp216 on Jan 2, 2019
Hi all, this is Rajesh from Hyderabad.
I have placed order (order Id:[protected] from IB on 28th December 2018 and they promised me to deliver in 4 to 7 days. But its still in approavl status and not moving ahead. I would like to cancel the order and it's now allowing to cancel.

Shall I complaint on consumercomplaints.in and proceed with legal action on IB. Can someone help me...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

IndustryBuying.com — fire extinguisher [Resolved]

 WhiteFSP on Dec 27, 2018
I placed the order for 3 fire extinguishers (Order no.[protected] on november 6th 2018 by paying rs 4868 which was partly delivered after a month.
I reported on 8th dec that the quantity received was one instead of three, however i have not get any kind of update till date.
Its really frustrating to follow up for one order for 2 months.
This fire extinguisher was ordered for an indoor badminton stadium which is functional now, any damage caused to any products or lives would be absolutely due to your delay, it demand a refund for not being able to fulfill the order completely...
Complaint comments  Read comments Complaint category Online Shopping

IndustryBuying.com — order no : 105116687 (2 items) [Resolved]

 Eshwar Esan on Dec 27, 2018
I had order a grinding machine and another product on 13/12/2018 and it show the delivery within 4 working days but still now it on approval only still is not proceed further, if i call they gave me a complaint number on 20/12/2018 and will solved within 48 hours but still now is pending and there is no proper response. If i call the customer care number it is temporary out of service. And there is no response for my mail too.
My complaint number is 133628 & 133630...
Complaint comments  Read comments Complaint category Online Shopping

IndustryBuying.com — fire extinguisher not shipped instead of my prepaid payment for two times [Resolved]

 ssg_m32 on Dec 22, 2018
I am complaining about your shipments of fire extinguisher. I have purchased two times through prepaid payment online transaction but both the time i neither received the product nor the customer care gave me any proper information regarding the shipment why not delivered to me till date. The status showed rto delivered. But that was not true. The shipment neither delivered to any courier nor it was returned to your store house from any courier. First shipment prepaid payment was credited to my account after my complaint. But again the next shipment holds the same story continued....
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

IndustryBuying.com — my order delay [Resolved]

 Bimal Chandel on Dec 14, 2018
My order no[protected], my order parts : quara olive car side decal full body sticker graphics for maruti suzuki breeza 0246
Brand: quara
Type of product: car side decal full body sticker graphics
Car make: maruti suzuki
Car model: breeza 0246
Color: olive
Expected dispatch by 06 dec 2018, but items not deliver according your date but why? Please items so deliver fastly...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

IndustryBuying.com — no refund made [Resolved]

 Shyam Dharumal Vanwari on Nov 29, 2018
Inspite of several reminders abt refund of rs 12835.00 agst cancelled p o[protected] dt 15.11.18 no refund issued only promises are made no one responsible to address the issue really do not know what is policy of co in this issue really shocked at callaous response is any one higheri can approach for redressal really shocking behaviour of co
I am desperate to get my refund...
Complaint comments  Read comments [2]Complaint category Products & Services

IndustryBuying.com — refund for cancelled order not recd [Resolved]

 Shyam Dharumal Vanwari on Nov 29, 2018
Refund rs 12835.00 agst order [protected] cancelled by u due to non availibilty of material not being made since last 8 days inspite of repeated follow ups with indu, rahul and customer care
some thing seems to be seriously out of order on refund issue
when finally willi get refund all bank details provide are acknowledged by the co
no one seems responsible enough to address my issue...
Complaint comments  Read comments Complaint category Products & Services

IndustryBuying.com — i have ordered a brother printer they have shipped hp printer no response dont buy any thing from www.industrybuying.com [Resolved]

 Adnana on Nov 29, 2018
Order no:[protected] what a service it about a 1 month wrong product has been shipped please refund the amount

After calling call center for 100 of time
Not ready to answer

Beware online fraud
Dont buy they will not pick call or they will not reply emails

Balkishan rawat care@industrybuying.com via industrybuying1. Zohodesk.com
Oct 18, 2018, 1:53 am
To me

Dear customer,

Greetings for the day!!!

This is with regard to your order 4687565. Kindly accept our sincere apology for the...
Complaint comments  Read comments [1]Complaint category Printers

IndustryBuying.com — refund of my cancellation [Resolved]

 Sakina Saboowala on Nov 28, 2018
I had placed a order (Order num:[protected] on 22 nov 2018 for hospital bed which cost me rs 32844 but had asked to cancel the bed on 26 nov 2018. I had mail as well as call communication with them. They said they have cancelled and i will get refund. But on website it's still not cancelled and i have not received any mail subject to cancel from their site. Please help me get my refund....
Complaint comments  Read comments Complaint category Hospitals

IndustryBuying.com — refund of the cancelled order no: 104840101 [Resolved]

 Saumya0307 on Nov 20, 2018
The order delivered on 15th Nov'18 to us which we have already cancelled within 7 working days(29th Oct'18) of ordering date(21st Oct'18) and we paid the vendor in cash as we mistook this order with the order no:[protected] which we placed on the site on 1st Nov'18. We have all the order cancellation email and respective details regarding this which has sent by the company.
Client details: Industrybuying.com
Phone no:[protected]
Now the company is saying they won't be refunding the money according to the company rules and regulations but i didn't find any rules which is matched...
Complaint comments  Read comments Complaint category Online Shopping

IndustryBuying.com — misuse intellectual property rights [Resolved]

 nsreelatha on Nov 17, 2018
We are manufacturer of igt gas regulators. We found our products on industybuying.com. But we never gave permission to any one to sell our products online.
We have sent a couple of mails to you. But we didn't hear back from you.
Without our permission how you sell our products online. Remove our products on industrybuying within 48 hrs, otherwise we will take necessary action....
Complaint comments  Read comments Complaint category Appliances

IndustryBuying.com — product not yet delivered not responsible [Resolved]

 Yoga Nandan on Nov 9, 2018
Toooooo late still i not yet received my order what is the reason for getting delayed to despatch my order.. R u manufacturing the product after getting money from customer.. Very bad about your service.. No proper response from your costomer care executive's.. You people testing the costomer passion. You people said that order despatch details with be updated with in seven days.. Now i received a mail that order will be still delayed and with in next seven days if the product not despatched my order will be cancelled.. Is this is the way you people respond.. You are mishandling costomers money.....
Complaint comments  Read comments [1]Complaint category Online Shopping

IndustryBuying.com — non processing of order [Resolved]

 sanjokuriyan on Nov 8, 2018
I placed an online order, orde, r no :[protected], for two dc circuit breakers 'c&s csmbs1dc63 63 a wintrip2 miniature circuit breaker 1 pole '. The company has not even processed the order after 7 days.

There is no provision to contact, complain or follow up the order. The chat is always offline.

I suspect fraud. The company should be taken off from the indian market and cybersecurity agencies to be informed.

Please see if i can be helped!!...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

IndustryBuying.com — megger, model no, dit-5kv meco make [Resolved]

 POWERTEX GROUP on Nov 2, 2018
This product booked on 04/10/2018 and paid by debit card on name mr. Sukesh, powertex, karipai road, phone [protected]. Kalamassery. By inquiring on 18/10/2018, they say from customer care, order can shipped only on 30/10/2018. By an amount of rs11758. While site says with in one week to our pin code location. Order cancelled on same day and waited for refund. After regular calls, they are not paid until this date, 2/11/2018, for past days calling customer care, and they say this has processed and check in bank. We checked on regular basis and any credit in account will reflect through mobile. Request...
Complaint comments  Read comments Complaint category Electronics & Appliances

IndustryBuying.com — product purchase [Resolved]

 akinithi on Oct 29, 2018
Sir,
This is nalam hospital from theni, tamilnadu. I will try to your contact number is[protected]. But this number temporarily out off service.
We want panasonic wireless video intercom system vdp vl-sw251sx for online purchase. This product delivery option available or not in theni district. Please call me this number [protected] and mail address : claims@nalamhospital.in

Thanking you

A. Palanivel
Asst. Manager
Nalam hospital
Theni-625531
Tamilnadu...
Complaint comments  Read comments [2]Complaint category Hospitals

IndustryBuying.com — falcon electric lawn mower roto drive 33 [Resolved]

 enjeti on Oct 24, 2018
I placed an order ref[protected] dt 2nd. Oct as per proforma invoice attached. Item delivered 10th. October around 06:00 pm. Checked item and found it defective in upper handle crack as per photo attached and informed seller on 12th. Oct with photo evidence. The seller has been dodging replacement of the damaged part for several days passing the complaint from one person to another within the company without taking any action. This is a critical part and makes the item unusable correctly. We are requesting replacement of only the part and not the item as we have tested rest of the item for a very...
Complaint comments  Read comments [1]Complaint category Appliances

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