[Resolved] IndustryBuying.com — Clueless customer care service and company is too slow in processing the order | |||||
Really very upset with Industrybuying.com service. Specially the customer service desk which is totally clueless. After ordering the product that was Neelkanth kitchen sink I tried to track my order but it was showing that page does not exist so I thought of contacting the customer care. When on 5th day of placing my order I called up the guy who must be giving the same answer to everyone told me that the seller has confirmed to give the item and tomorrow being sunday we don't work so by monday or tuesday we will pack the item and then courier will take their time. After this I thought of mailing them at night and then called up on sunday morning but I think this time the guy must be new and his reply was it will be cancelled in 24-48hrs. But then I received a mail around 1pm saying your item is packed so I called up the customer care again but this time the girl was well trained in making fool of the customer and after this I receive SMS which says your item has been shipped and that the previous day at 10pm... And of all the customer care girl says our site gets updated late and we customer care desk comes to know about the latest status of the product after 24hrs only...so please request to the industrybuying.com to close your customer care service. Because we the customer who has asked for the product will come to know about the status of the from whom??? Was this information helpful? | |||||
Jan 13, 2017 Complaint marked as Resolved IndustryBuying.com customer support has been notified about the posted complaint. Verified Support Dec 12, 2016 IndustryBuying.com Customer Care's response Dear Customer, Apologies for the all inconveniences caused to you. We request you to kindly let us know the order number so that we may investigate the issue and serve you better in this regards. Thanks! Team IB
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 2 Comments | |||||
Comments
order number[protected] dated[protected] after one month industrybuying is making excuses of vendor (Brand OZAR), which is advertised by these fake people again and again. Actually these persons(industrybuying E-Commerce for making fool) are well trained in making fool of the customer. First of all please change your logo with your moto.
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Khasra No. 401, 402, 1st Floor, Ghitorni, Delhi, Delhi, India - 110030
Wrong item sent. Resolution pending from 2 weeks.
Ordered 3 row Led display
Received one line led display
We regret for the inconvenience caused. We're writing to let you that refund against your returned order is already done from our side on Dec 15th with reference id. 585248fbd28b1. Thank you for your patience & support in this regard.
Regards,
Team IB