[Resolved] IndustryBuying.com — Complaint ID ID[protected] / Damaged Products shipped

evergreenarora

from Delhi, Delhi

Address:	Jaipur, Rajasthan, 302004
Website:	www.industrybuying.com

Ref Complaint ID[protected]
Purchased 3 chairs online from INDUSTRAILBUYING.COM, on 27th Nov. Shipment was delivered on 23rd Dec, after opening the same observed chairs in damage conditions, Complaint was raised and snaps of the damage areas and packaging submitted to website customer care department, Complaint ID[protected] was generated for the same.
After couple of days its being advised that same will be recollected and replacement will be sent ASAP.
Called 3 times to check when the pick up of damage chairs will be arrange.
After 3 days of waiting when pick up guys arrived, they refuse to take the same stating need more forms/documents for taking it.
Customer care department fail to provide the necessary documents and yet to resolve the issue.

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Feb 8, 2017

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2017

IndustryBuying.com Customer Care's response Dear Customer,

We really apologies for the inconvenience caused to you.
We would like to inform you that we have already escalated your case to our concerned department. We request you to allow us a bit more time as we're working on your concern and shall update you on this concern at the earliest. Your patience & support is highly appreciated in this regard.

Regards,
Team IB

Verified Support

Jan 06, 2017

IndustryBuying.com Customer Care's response Dear Customer,

We really apologies for the inconvenience caused to you.
We're writing to let you know that once your order is returned to us than we'll do a quality check & after that we'll initiate the refund for the same from our side. We request for your patience & support in this regard.

Regards,
Team IB