[Resolved] IndustryBuying.com — complaint on kissankraft 4. 1 hp engine kk ge 200

Bijesh Andezhath Suresh

from Guruvayur, Kerala

Address:

Thrissur, Kerala

Sir,

I have bought kissankraft 4.1 hp engine kk ge 200 of order no[protected] and i received the product on[protected] in which the packing was very bad. Because of that there were a lot of damages for the item. The damages include :
1. The on /off switch was detached from the metal box.
2. The fibre case of the filter is broken.
3. The metal top of the motor is bend.
4. Oil was leaking and was fully spread in the pack.
When we opened the parcel, we noticed these damages and informed the courier person suddenly. So kindly do the necessary action to replace the item as early as possible. We're attaching the photos of the damages.

Regards,
Bijesh a s
Andezhath house
Thalikulam p o
Thrissur - 680569
Kerala
Ph no-[protected]

+4 photos

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Mar 29, 2018

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2018

IndustryBuying.com Customer Care's response Dear Customer,

Kindly accept our sincere apology for the inconvenience caused to you. We request to answer the question mentioned below, so that we may assist you in a better manner.

1.Was there any visible damage to the outer packaging, If so kindly describe the damage notice-
2. Was there any inner packaging damaged & what type of material was to protect inner content -
3. Can the contents be repaired .if so kindly share with the Estimate-
4. Kindly provide images of the product on our mail id [protected]@industrybuying.com with the internal & external Packaging from different angles and label which was glued on the box when it was delivered to you.
5. Lastly kindly highlight the damage part.

NOTE: Share the image in JPEG format within 24 hrs.

Warm Regards,
Customer Support
Team IB